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Manager Customer Service

Location:
Kent, OH
Posted:
May 25, 2016

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Resume:

REED ALLAN KIMBELL

***** *****’s Close

Streetsboro, OH 44241

330-***-****

acux76@r.postjobfree.com

OBJECTIVE: To obtain a position as an operations/production manager, logistics manager, or plant manager in an organization that best utilizes my experience and background.

EXPERIENCE

SUN AMERICA (Food Supplies Manufacturing – Paper/Thermoforming cups) - Alliance, OH – December 2015 –May 2016

PLANT MANAGER

Responsible for Production, Maintenance, Converting, Logistics in a facility of 85 employees.

Established metric-driven goals and objectives

SIFCO APPLIED SURFACE CONCEPTS (Selective Plating) - Independence, OH – May 2011 – October 2015

PROMOTED to PLANT MANAGER

Assumed Logistics and Maintenance responsibilities in addition to Production Manager duties

Established annual budget and managed P&L for Contract, Manufacturing, and Facilities.

On Time Delivery of > 99%.

Maintained inventory accuracy through effective cycle counts.

Calculated Kanban requirements semi-annually and maintained adherence resulting in no stock outages.

Oversaw shipment of HAZMAT products both domestically and internationally with no DOT violations.

ERP system implementation team - Customized new ERP system (Microsoft GP) to suit Company requirements.

5S/Warehouse new layout - Redesigned warehouse resulting in efficiency from a visual factory standpoint.

Assimilation of purchased company - Handled all logistical responsibilities and ERP updates.

PRODUCTION MANAGER

Responsible for Contract Service and Solutions Manufacturing

Maintained batch yields and bottling yields at > 98%.

Developed, implemented and maintained effective plant PM system.

Performed Margin Analysis of all Contract Service jobs prior to implementation.

Performed Contract Review of Contract Service jobs to ensure compliance to Specifications (e.g. MIL-STD-865, etc.).

Proceduralized solutions mixing procedures to ensure proper safety, component ratio, and manufacturing times.

Responsible for calibration of all gauges, ovens, rectifiers, time pieces, etc., used throughout the factory.

GOODYEAR (Race Tire Manufacturing) - Akron, OH - August 2008 – May 2011

PROMOTED to PRODUCTION SPECIALIST

Special projects – Debottlenecking, Productivity, Waste reduction, ERP system (SAP)

AREA MANAGER, TIRE; AREA MANAGER, STOCK PREP/EXTRUSION/CALENDERS

Responsible for Safety, Production, Component acquisition on shift of 40 employees

Ensured tire building and component supply throughput goals were achieved.

Worked closely with quality monitors to confirm all tire quality standards were met.

Used several computer applications to successfully maintain stocking of components used in the manufacturing of NASCAR race tires.

LINPAC FILMCO (Plastic Extrusion) - Aurora, OH - March 2003 – December 2007

PROMOTED to OPERATIONS MANAGER

Responsible for Safety, Production, Maintenance, Capital projects, Logistics, Customer Service, Scheduling, HR – 115 employees.

Awarded Linpac HSHE (Health & Safety) Gold standard in 2006 and 2007.

Managed the planning, cost justification, and implementation of capital projects.

Achieved net operating profit of 3.45 times budget in 2006; maintained labor costs at or below budget (2.8MM/yr.); maintained Maintenance costs at or below budget (1MM/yr.).

Increased PVC extruded throughput (finished goods) from 34.7MM lbs. (2005) to 36.2 MM lbs. (2006).

Implemented a metric-oriented system of measuring performance.

Conceived and implemented a proprietary, computer-based real time inventory (ERP) system, which replaced a dated, manual entry system; also resulted in lot code traceability and accurate capture of recycled materials.

Vastly improved housekeeping plant-wide.

PROMOTED to LOGISTICS MANAGER

Managed Shipping/Receiving/Warehousing.

Cost reduced from $.076/lb. (on 34MM lbs.) to $.066/lb. (on 36MM lbs.) and maintained.

Conducted an analysis which resulted in consolidation of all finished good inventory to a centralized warehouse resulting in more accurate inventories and better quality, drastically reducing stock movement.

Reduced shipping costs by terminating use of a third party logistics company and negotiating rates directly with carriers.

PROMOTED to PRODUCTION COORDINATOR

Oversaw both Finishing and Warehouse Departments.

Redesigned the floor layout of primary satellite warehouse.

Manage day-to-day operation of Warehouse and Finishing.

FINISHING SUPERVISOR

Managed the Finishing Department (18 employees) on all shifts, 24 hour operation.

Implemented efficiency standards for all areas, resulting in increased productivity.

Introduced documentation (manual and computer databases) of all operations.

Hired all incoming plant employees and placed on appropriate shifts.

PCC AIRFOILS (Investment Casting) - Mentor, OH – May 2001 - September 2002

DEPARTMENT SUPERVISOR

Managed 40 employees on three shifts.

Ran Non-Destructive Testing (NDT) Department and Finishing Department of ISO 9002 operation (made parts for industrial gas turbine engines), including budgeting and staffing, during period of 45% growth based on sales/throughput.

Ensured zero late shipments made to primary customer.

GOJO INDUSTRIES (Liquid Soaps) - Cuyahoga Falls, OH - November 1999 - May 2001

PROMOTED to PRODUCTION SERVICES MANAGER

Ran ancillary operations that provided resources to Production Department.

Reduced number of pounds of scrapped batches for microbiological issues to zero from 17 the previous year.

Provided consistent increase of internal customer service to Production Department through development and implementation of new operating procedures, ensuring proper sanitation techniques.

PRODUCTION SUPERVISOR

Supervised 75 employees in three departments on 2nd Shift. Oversaw Mix, Cleaning & Sanitization, Bag-in-Box operations.

Ensured microbiologically viable product produced per cGMP guidelines was supplied to production lines; ensured continuous operations of lines.

Ensured proper procedures followed in cleaning, sanitizing, transferring product to hold tanks utilized by production lines.

Averaged highest productivity percentage, by large margin, of three shifts.

Incorporated fair, firm, consistent policy practices resulting in increased workforce performance.

ARAMARK UNIFORM SERVICES (Industrial Laundry) - Bluefield, VA - July 1998 - June 1999

PRODUCTION MANAGER

Managed a union facility of 100 employees, four supervisors on two shifts.

Substantially reduced overtime by selectively eliminating existing positions, creating new positions.

Reduced unearned labor by half through effective coaching by incorporating corrective action toward poorer performers using objective, well-defined performance criteria.

HUNT-WESSON (Aseptic Puddings) - Perrysburg, OH - January 1996 - July 1998

PRODUCTION/TRAINING SUPERVISOR

Led 36 union employees; produced product from five lines with high yields and efficiencies.

Monitored sterilization equipment, information systems; ensured absolute sterility during processing; monitored proper cleaning and sanitizing of critical equipment to maintain food safety; utilized HACCP techniques to troubleshoot problem situations.

Conducted plant trials of new products, working closely with R&D staff.

Researched, modified job specific procedures and developed to render more effective, plant-specific procedural database particularly in relation to aseptic standards.

Began implementation of new training system on crew; standardized administrative tasks relating to training; drove training system while participating as member of training steering team acting as gatekeeper of training documentation system.

Member of training steering team as program manager; provided input to training implementation from perspective of hourly employees; presented ideas regarding roles of employees in the new system to management and corporate staffs.

Developed computer software system, tailored to needs of Hunt-Wesson; developed computer-based training modules.

ARROWHEAD MOUNTAIN SPRING WATER COMPANY (PERRIER) (Bottled Water, Juices, Nectars) - Ontario, CA - August 1992 - January 1996

QUALITY/PRODUCTION SUPERVISOR

Supervised Quality, Production (Bottling and Blow-molding), Sanitation employees.

Oversaw startup, training, and operation of P.E.T. bottle blow molding operation.

Ensured thorough cross training of Sanitation employees with regarding sanitation, production duties.

Headed TQM oriented project team resulting in waste savings of $2800 per month.

Developed, managed yearly budget for Quality Department, totaling over $800,000.

Responsible for maintenance, sanitation, quality, production issues over two shifts.

Consistently maintained high line efficiencies on recently added juice/nectar lines.

Wrote, implemented Qualification/Validation/Certification program (ISO 9000-type system).

LOUIS RICH (Turkey Processing) - Tulare, CA - March 1991 - May 1992

SANITATION SUPERVISOR

Trained, developed, managed 105 sanitation employees, ten lead people.

Reduced USDA inspection related downtime from average of over 30 minutes per day to zero, saving labor costs of over $184,000 annually.

Maintained percent of acceptable bacteria counts at nearly 100 percent.

Implemented system establishing responsibilities to ensure consistent plant cleanliness.

DEAN WITTER REYNOLDS (Brokerage) - Laguna Hills, CA - February 1989 - February 1990

BROKER

Managed asset portfolio exceeding $1.8 million.

U.S. MARINE CORPS - June 1982 - December 1988

CAPTAIN

Naval aviator - tactical jet aircraft (A-4M Skyhawk II).

Top Hook award for highest carrier landing grades.

Regimental Adjutant - oversaw administration of 1500 personnel.

Administration Officer - handled administrative tasks for four air groups, 15 squadrons.

EDUCATION

B.S., Aviation Management - Auburn University - School of Engineering

U.S. Navy Flight School – Tactical Jet

USMC Personnel and Administration School

TQM Training Course – (Louis Rich)

Continuous Improvement Course (TQM) - Tennessee Associates International – (Arrowhead)

Better Process Control School, Chapman College

Proficient in MS Excel, Access, Word, PowerPoint, AS 400, ERP systems (Microsoft AX, Microsoft GP, SAP).

OSHA 30 Certification



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