KRISHAN S.K. SHANKARAN

Email: acux6q@r.postjobfree.com

Phone Contact : (650) 834 – 1298

Professional Experience

Data Center Tech - Redapt Apr 2015 – To Date

Perform equipment installs and moves (servers, network appliances, etc.)

Processing RMAs to replace server components

Cable machines to the network switches

Maintain all cabling infrastructure

Maintain asset inventory in an automated computer system

Troubleshooting and resolution of problems including hardware failures and physical connectivity problems

Un-rack and decommission equipment as necessary

Work with other groups to identify areas to enhance uptime and reduce time to resolve problems

Data Center Tech II - ATOS Feb 2013 – Mar 2015

Monitor and control daily service ticket activity, customer calls and service levels

Resolve technical problems with hardware, software and network connectivity

Install/ upgrade/ replace server, device, or network components as needed

Windows Server OS Support (2003/2008/2012)

Perform software and hardware improvements, upgrades, patches, and reconfigurations.

Working on Hi-Pri Tickets within SLA Time Frame.

Network support (protocols, troubleshooting connectivity, port provisioning, VLANs, Layer 1 Support)

Asset Management

Data Center Tech Support - Juniper Networks Oct 2012 – Feb 2013

Assemble and test data center servers and Juniper Switches,

Install Ethernet, Fiber and Power cables to meet company quality standards and requirements

Work from configuration drawings (matrix) and documentation to assemble IT hardware and upgrade firmware, configure RAID and BIOS on selected equipment

Follow Quality procedures and provide documentation as necessary

Install/replace/remove servers, devices and networking equipment

Perform tasks within a collaborative team environment

Troubleshooting servers and network devices.

Merge Center Tech Support - Redapt Sept 2011 – Oct 2012

Assemble, test, and troubleshoot data center servers (Dell and HP Blades) and other hardware such as Cisco and Juniper Switches, M1000e Chassis, M610/M710 Blades,

Work from configuration drawings (matrix) and documentation to assemble IT hardware and upgrade firmware and BIOS on selected equipment

Install Ethernet, Fiber and Power cables to meet company quality standards

Label and configure hardware, cables and racks per customer requirements

Follow Quality procedures and record data as necessary

Operate test and lab equipment to evaluate operation of finished products

Upgrading hardware, firmware, BIOS etc.

Keeping track of inventory and monitoring hardware usage

ITS User Assistant (Regional) University Of The South Pacific July 2007 – July 2011

Assist with proper maintenance of all communication and computing equipment. Ensure proper maintenance checks and logs.

Install, assemble, configure and repair all communication and standard computing equipment. flawlessness

Install, configure and upgrade operating systems and software, using standard office applications, security packages and specialized applications as required by the Campus.

Provide local contact and assist with Troubleshooting of communication and computer hardware, software, network problems; implement repairs and corrections.

Provide technical solutions or advice to resolve ICT incidents and problems.

Configuring and Troubleshooting issues with Cisco Routers and Switches

Assists users in the use of standard and specialized communication and computing equipment and software

Assists with the planning, design, research and acquisition of new or upgraded hardware and software systems; maintains current knowledge of hardware, software and network technology and recommends modifications as necessary.

Maintain and reconcile asset registers for various departments

Provide telephone/remote assistance for users with IT related issues

Maintain and manage IT pool equipment for borrowing by internal customers

Installation, configuration and maintenance of Library Automation System

Other Key Competencies:

Operating Systems – Win XP/Vista/7/8/10, Centos

Servers – Windows 2K/2003/2008/2012

Programming Languages - C/C++/VB.Net

HP and Dell Server Hardware support

Education & Credentials

Bachelor of Arts in Computer Science & Information Systems

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