**** ******** *****, ******* ** *****

517-***-****/517-***-****

acux5r@r.postjobfree.com

DEBORAH LUOKKANEN

OBJECTIVE To continue my established career in Administration or Medical Office Support to apply my skills for the purpose of improving the business, as well as myself.

SKILLS & ABILITIES Highly organized and detail orientated, exceptional communication written and verbal, accurate record keeping, independent worker who works well under pressure. Ability to multi task in a fast pace environment while maintaining emphasis on quality. Maintain a professional yet personal image per phone, and in person with customers/patients. Medical terminology knowledge, problem solver, researcher, mature, business correspondence, accounting ability, maintains confidentiality.

EXPERIENCE DR CONANT, DO 787-4823

November 2015-March 2016

Receptionist/Medical Office Support-Accurate computer input of patient demographics, patient scheduling, check in/out. Patient registration, collect co pays, verify insurance, forms. Assure daily schedule, cash management, accounting, answering and managing a multi-line phone system, medical terminology, filing, and distributing medical records, handle patient requests, prepare new charts, and repair old charts. Process all faxes daily, copying schedule other medical testing. U OF M CREDIT UNION 800-***-****

September 2002-March 2015

Administration Assistant/Purchasing agent/Card Services Associate- Clerical support for admin department, compile and maintain records, data entry of financial reports, planned and coordinated logistics and materials for meetings, and staff events. Greet and direct professional visits, communicate with vendors, couriers, and all delivery services. Process all incoming/outgoing mail. Data entry of member information, proofread all new accounts, make detail orientated report of same. Set up service calls for all locations. Test alarms. Procurement analyst for the business, all purchasing, reconciliation of invoices. Schedule appointments for financial counselors. Manage a multi-line phone system, business correspondence. Created reports, and introduced ideas to control costs to save money. Process and maintain Visa card requests and records.

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EDUCATION JACKSON HIGH SCHOOL JACKSON MI

Diploma- General studies with the emphasis on clerical. Typing, accounting, business correspondence.

ROSS MEDICAL EDUCATION JACKSON MI

Medical Assistant Certification-Academic average 92%, 36 college credits. Medical terminology, psychology/communication, radiology, electrocardiography, urinalysis, aseptic technique/microbiology, administration of medication, first aid, hematology, typing, accounting, insurance billing, medical office procedures, professional development, and externship.

COMMUNICATION Ability to multitask in a fast pace environment while maintaining emphasis on quality. Introduced ideas to control costs and save money. Created report for tracking purposes regarding member’s eligibility. Received employee of the month for a job well done, nominated for employee of the year. Completed leadership training to better handle situations in the workplace and personal life. Received vendors commends for establishing excellent communication between businesses. Helped organize charity events that benefited the community. Instituted procedures that improved office operations. REFERENCES Will be furnished upon request.