Ralph F. Stoppello, M.Ed.

• *** Grove Street Bellingham, MA 02019 • Cell 508-***-****

• Home /Fax 508-***-**** • email acux41@r.postjobfree.com

My Core Objective

I want to be part of a leadership team in a health service organization where my strong communication and human relation skills can come together into a strategic focus, as well as in a sound financially manner. I want apply my natural instincts to understand my customers’ needs, so that I help create and implement a community resource that is not just cost effective, yet still can offer the highest quality patient care possible. I need to be part of an organization that values superior customer service and understands that it can still fully support its business objectives, as well as promote the reputation within the community it serves .

Ralph F. Stoppello, M.Ed.

• 108 Grove Street Bellingham, MA 02019 • Cell 508-***-****

• Home /Fax 508-***-**** • email acux41@r.postjobfree.com

Employment History

Aegis Rehab Services, LLC

Golden Living - Attleboro & Golden Living - Garden Place October 2015 – Present

Multi-site Program Manager of Rehabilitation Services

Designed & implemented the daily systems & operations for 2 Rehab Departments. I collaborated on a daily basis with other Department Heads on the patient care and rehab needs of our short term resident needs as well as the long term rehab for patients in 2 facilities. I established and upheld high standards that would built collaboration between the Nursing and Rehab Departments. My goal was to improve our overall patient care & community reputation of our ledger in the Attleboro area.

established a strong leadership presence through expectations, communication and teamwork.

increased the Med-revenue by 25% matching budget expectations in 2 buildings.

Increased overall staff efficiency from 60% to 80% matching corporate expectations.

Decreased the staffing cost margin by $12,000 monthly, within three months, as I was able to decrease the need of contract labor by hiring all full-time, part-time & prn staff for 2 buildings

increased the Rehab Department's combined profit margin from 50% to 100% of projected budget, within three months.

Applied measures and strategies to support and streamline the operations of the both Rehab Departments.

Active member on positioning, splinting, and wound rounds & trained my RPT & OTR to cover rounds needs on all 8 units, within 2 buildings.

Active member of the Marketing Team and participated regularly in on-site & off-site presentations with the Greater Attleboro community.

Established monthly in-services & sent out letters to families to promote our Med B opportunity & Rehab awareness on patient related issues.

Held my rehab staff accountable for productivity margins and fiscal measures to support our service delivery & positions.

Lastly, I restructured the Rehab Department and in just 3 months, made it 80% permanent staffed, focused & expecting to offer a great service to the community we served.

Ralph F. Stoppello, M.Ed.

• 108 Grove Street Bellingham, MA 02019 • Cell 508-***-****

• Home /Fax 508-***-**** • email acux41@r.postjobfree.com

Employment History

Consulate Health Care Management, LLC / Rehab-Care, LLC Norwood, MA June 2013 – September 2015

Director of Rehabilitation Services

Established & managed the daily systems & operations of the Rehab Department. I collaborated on a daily basis with other Department Heads on the patient care and rehab needs for dementia care, long term resident needs as well as the short term rehab for patients in the facility. I reestablished and upheld the highest standards that would strengthen collaboration and communication between the Interdisciplinary Team in order to improve patient outcomes & discharge planning within the community we serve..

Established a strong leadership presence through expectations, communication and teamwork.

Increased the Med-A revenue by 25% surpassing projected corporate numbers, in 3 months.

Increased the Med-B revenue by 25% exceeding my corporate numbers, in 4 months.

Decreased the staffing cost margin down $10,000 monthly, in 4 months, by hiring and retaining a stronger staff pattern.

Increased the Rehab Department's combined productivity margin from 65% - 83%, within 2 months.

Used my enthusiasm to positively impact the attitude of my Department & the facility at large.

Applied measures and strategies to support the operations of the Rehab Department.

Active member of the "Patient At Risk Meeting" for all three units.

Active member of the Marketing Team and participated regularly in on-site & off-site presentations throughout Suffolk, Worcester & Norfolk counties.

Active member of the Management Team to assess and meet the daily needs of our long term & short term care residents.

Held myself & my rehab staff accountable for productivity margins and fiscal measures to support our service delivery & positions.

Lastly, I took an unorganized and understaffed Rehab Department and in 6 months, made it fully staffed and ranked the "one of best in service" by our community Referral Sources.

Supported 4 other buildings with structural, organizational & compliance advice in a "on call" basis. Our region reached from Framingham down to Fallriver.

Ralph F. Stoppello, M.Ed.

• 108 Grove Street Bellingham, MA 02019 • Cell 508-***-****

• Home /Fax 508-***-**** • email acux41@r.postjobfree.com

Employment History

Rehab Care LLC (The Rehab Division of Kindred Healthcare)

Based at Harrington House in Walpole,, MA March 2011 – June 2013

Staff Therapist - Clinical Support Specialist of Rehabilitation Services (Boston Area)

Monitor the daily systems & operations of the area Rehab Department. I collaborated on a daily basis with other Department Heads on the patient care and rehab needs of our short term resident needs as well as the long term rehab for patients in the facility. I assisted Director of Rehab to establish standards that strengthen the ongoing collaboration between the Nursing and the Rehab Department. My goal was to help my ADOR, DOR & Administrator improve our overall patient outcomes as wellas the community reputation of our area.

I helped to establish a strong presence through role modeling, communication and teambuilding at Harrington.

Assisted DOR(s) to increase the Med-A revenue by improved staff productivity & efficiency by (15% increase).

Increased overall staff efficiency from 70% to 88% exceeding my corporate numbers, within four months.

Increased the Rehab Department’s combined profit margin to a 50% improvement within one year.

Applied measures and strategies to support and streamline the operations for Rehab Departments in the area.

Active member on positioning, splinting, and wound rounds & collaborated with lead RPT(s) & OTR(s) to meet LTC residents’ needs.

Improved staff retention rate from 75% - 90% over the past year. Average in our territory was 75% over the previous 3 years.

Established monthly in-services with the Nursing staff to promote our Med B opportunity & Rehab awareness on patient functional declines..

Mentored our rehab staff accountable for productivity margins and fiscal measures to support our service delivery.

Served as the Boston Region as a lead mentor/ trainer for new OTR & COTA graduates.

Served as the Boston Region as a covering DOR for 3 buildings during transitional periods & maternity leaves.

Personally featured in 2 marketing & staff building promotional videos produced by national marketing team.

Ralph F. Stoppello, M.Ed.

• 108 Grove Street Bellingham, MA 02019 • Cell 508-***-****

• Home /Fax 508-***-**** • email acux41@r.postjobfree.com

Employment History

Genesis Rehab Services, LLC

Pawtucket, RI & Braintree, MA January 2009 – March 2011

Program Manager of Rehabilitation Services

Designed & implemented the daily systems & operations of the Rehab Department. I collaborated on a daily basis with other Department Heads on the patient care and rehab needs of our short term resident needs as well as the long term rehab for patients in the facility. I established and upheld high standards that would strengthen collaboration between the Nursing and Rehab Departments. My goal was to improve our overall patient care & community reputation of our facility.

established a strong leadership presence through expectations, communication and teamwork.

increased the Med-revenue by 100% surpassing projected corporate numbers, within three months.

Increased overall staff efficiency from 60% to 85% exceeding my corporate numbers, within four months.

Decreased the staffing cost margin by $12,000 monthly, within four months, as I was able to stop the need for contract labor by interviewing & the hiring all full time staff

increased the Rehab Department's combined profit margin from 50% to 100% of projected budget, within three months.

Applied measures and strategies to support and streamline the operations of the Rehab Department.

Active member on positioning, splinting, and wound rounds & trained my RPT & OTR to cover rounds needs on all 4 units.

Active member of the Marketing Team and participated regularly in on-site & off-site presentations with the Providence Area & Pawtucket community.

highest staff retention rate at 95% over the past year. Average in our territory was 75%.

Established monthly in-services & sent out letters to families to promote our Med B opportunity & Rehab awareness on patient related issues.

Held my rehab staff accountable for productivity margins and fiscal measures to support our service delivery & positions.

Met & surpassed corporate expectations to meet the "Gold Standard". Only 1 of 2 buildings that was able to exceed annual expectations out of twenty-two within our regional area group territory, over the past 3 years.

Lastly, I restructured the Rehab Department and in just 4 months, made it fully permanent staffed, focused & expecting to offer a great service to the community we serve.

Ralph F. Stoppello, M.Ed.

• 108 Grove Street Bellingham, MA 02019 • Cell 508-***-****

• Home /Fax 508-***-**** • email acux41@r.postjobfree.com

Employment History

Salus Rehab, LLC Norwood, MA

October 2006 – January 2009

Director of Rehabilitation Services

Established & managed the daily systems & operations of the Rehab Department. I collaborated on a daily basis with other Department Heads on the patient care and rehab needs for dementia care, long term resident needs as well as the short term rehab for patients in the facility. I established and upheld the highest standards that would strengthen collaboration between the Nursing and Rehab Departments in order to improve our overall patient care & reputation in the Norwood community.

Established a strong leadership presence through expectations, communication and teamwork.

Increased the Med-A revenue by 70% surpassing projected corporate numbers, within three months.

Increased the Med-B revenue by 200% exceeding my corporate numbers, within four months.

Decreased the staffing cost margin by $12,000 monthly, within four months, as I was able to stop the need for contract labor by interviewing & the hiring all full time staff.

Increased the Rehab Department's combined productivity margin from 50% - 88%, within three months.

Used my enthusiasm to positively impact the attitude of my Department & the facility at large.

Applied measures and strategies to support and streamline the operations of the Rehab Department.

Active member on positioning, splinting, and wound rounds. As well as a member of the "Patient At Risk Meeting" for all three units.

Active member of the Marketing Team and participated regularly in on-site & off-site presentations with the Boston Area & Norwood community.

Active member of the Management Team to assess and meet the daily needs of our long term & short term care residents.

Established monthly in-services & sent out letters to families to promote our Med B opportunity & Rehab awareness on patient related issues.

Held myself & my rehab staff accountable for productivity margins and fiscal measures to support our service delivery & positions.

Lastly, I took a poorly reputed, unorganized and understaffed Rehab Department and in just two years, made it fully staffed and ranked the "best in service" by our community Referral Sources.

Ralph F. Stoppello, M.Ed.

• 108 Grove Street Bellingham, MA 02019 • Cell 508-***-****

• Home /Fax 508-***-**** • email acux41@r.postjobfree.com

Employment History

Norton Rehab Group Boston, MA

July 2005 – October 2006

Rehab Team Leader – Marion Manor

Oversee the daily operations of the Rehab Department and worked closely with other Department Heads in core strategic planning meetings. Established standards that would strengthen collaboration between Departments. I held staff accountable for productivity margins, documentation, and in billing. I also performed direct patient care for Occupational therapy.

Assisted Area Director with the overall operations of the Rehab Department on an ongoing basis.

Communicated admissions to rehab disciplines in order to perform timely evaluations for services.

Attended facility meetings that pertained to Rehab & Discharge Planning.

Monitored Billing Logs, Indirect Logs, Labor Logs, and PPS worksheets. Reported inaccuracies to Area Director.

Collaborated with MDS Nurse as when patient MDS assessments were due.

Organized and daily/ weekly Rehab coverage to meet patient care needs.

Oriented therapists by reviewing: logs, clinical documentation, time sheets, facility tours or any special procedures.

Performed Daily monitoring of emails and interdisciplinary communication within the facility.

Advised Area Director to customer service concerns/ opportunities.

Ralph F. Stoppello, M.Ed.

• 108 Grove Street Bellingham, MA 02019 • Cell 508-***-****

• Home /Fax 508-***-**** • email acux41@r.postjobfree.com

Employment History

Harborside Healthcare Wakefield, MA

October 2004 – July 2005

Director of Rehabilitation Services

Overseen the daily operations of the Rehab Department and worked closely with other Department Heads in core strategic planning meetings. Established standards that would strengthen collaboration between the Nursing and Rehab Departments. Held staff accountable for productivity margins and employed measures to support their ability to do so. Enhanced and expanded our services to meet the needs of our residents within the facility and out in the community.

Established a strong leadership presence through expectations, communication and teamwork.

Increased the Med-A revenue by 40% surpassing projected corporate numbers, within three months.

Increased the Med-B revenue by 50% meeting our corporate numbers, within three months.

Decreased the staffing cost margin by $8,000 monthly, within the first two months of hire.

Increased the Rehab Department's combined productivity margin from 72% - 85%, within three months.

Used my enthusiasm to positively impact the attitude of my Department & the facility at large.

Applied measures and strategies to support and streamline the operations of the Rehab Department.

Active member on positioning, splinting, and wound rounds. As well as a member of the "At Risk Unit Meeting" for all three units.

Active member of the Marketing Team and applied measures to assess the needs of our consumers,

past, present and in the future.

Active member of the Management Team to assess and meet the daily needs of our residents.

Served as the facility's weekend supervisor on a rotation basis.

Ralph F. Stoppello, M.Ed.

• 108 Grove Street Bellingham, MA 02019 • Cell 508-***-****

• Home /Fax 508-***-**** • email acux41@r.postjobfree.com

Employment History

South Bay Mental Health Center Brockton, MA

August 2002 – October 2004

Program Director - Chief of Development for Day Services

Opened, operated and strategically designed two programs in Fall River & Worcester, MA, both of which are successful and profitable. Assessed and implemented marketing measures to enhance service delivery and customer satisfaction. Hired and trained staff to deliver mental health education and products that enhanced the safety, stability, and self-sufficiency of the clients we served. Held staff accountable for productivity margins and established measures that allowed them to successfully reach these goals.

Designed, marketed, and implemented an intensive group therapy program. Increased profit margin by 300% within one year.

Established a solid reputation as a creditable mental health resource in southeastern & central Massachusetts.

Assisted the organization in the passing of a CARF accreditation.

Provided consulting services for a firm in the United Kingdom that establishing their first outpatient intensive group therapy program in the U.K.

Greater Lynn Mental Health & Retardation Association Lowell, MA September 2001 – August 2002

Program Director of the Harvard St. Residential (Group Home) and Day Treatment Program

Directed and supervised staff in the application of activities of daily living for adults, with chronic mental illness and dual diagnosis issues, in a residential setting.

Established a higher level of commitment, which led to an Award of Recognition from the Department of Mental Health.

Fiscally managed staff & group home budget to meet all resident & financial annually expectations.

Established an improved staff communication systems which increased staff retention from 40% year prior to 90% under my management.

Established house structure that improved staff and client satisfaction.

Ralph F. Stoppello, M.Ed.

• 108 Grove Street Bellingham, MA 02019 • Cell 508-***-****

• Home /Fax 508-***-**** • email acux41@r.postjobfree.com

Education

Master’s in Organization and Management, M.Ed.

(MBA Equivalent) 2002

Antioch of New England Graduate School, Keene, NH

Associate’s Degree in Occupational Therapy

(COTA/L) 1996

Mount Ida College, Newton, MA

Bachelor’s Degree in Psychology

(B. A.) 1992

Rhode Island College, Providence, RI

Ralph F. Stoppello, M.Ed.

• 108 Grove Street Bellingham, MA 02019 • Cell 508-***-****

• Home /Fax 508-***-**** • email acux41@r.postjobfree.com

SUMMARY

I am a strong leader with a proven track record of establishing and implementing innovative customer service processes as well as programs that improve patient care, increase profitability and organizational reputation. I embrace the concept of continuous improvement and change.

I truly enjoy turning challenges into opportunities. I feel any barrier can be overturned with the implementation of constructive strategic planning.

“There is nothing to me more fulfilling than seeing a cooperative plan of action through to a successful end. Even though the journey maybe

Fore-filling, we need to have the results validity our actions.”

Ralph F. Stoppello, M.Ed.

• 108 Grove Street Bellingham, MA 02019 • Cell 508-***-****

• Home /Fax 508-***-**** • email acux41@r.postjobfree.com

SELECTED ACHIEVEMENTS

Designed, marketed, and implemented an intensive group therapy program, in the Fall River Area. Designed a needs assessment to measure competitors and market the opening; contacted over eighty mental health providers in southeastern Massachusetts and Rhode Island; designed marketing material packet and compiled marketing items; networked face to face with over fifty providers in the community; established key relationships with referral sources and identified the “value” of their utilization of our services for their clients; designed a structured program to meet the needs of our target consumers; developed a strategic plan to focus on; staff development, site development and program development; hired and trained staff; designed first Crisis Prevention Training Program; established company-wide crisis prevention standards; monitored weekly payroll; monitored weekly staffing patterns; administered all ITP assessments; coordinated all case management services; facilitated specialized group sessions and 1:1 sessions; facilitated individual behavior modification plans; monitored effectiveness, efficiency, and customer satisfaction.

Result: Within one year, increased the profit margin of this start-up 300% and established a solid reputation as a creditable mental health resource in southeastern-Massachusetts. This was the fastest single year program growth in the company’s twenty-year history. This much growth typically takes three years of development, and networking, to be successful.

Designed an outpatient “Freedom from Falling Program.” Identified a consumer need for this service; held a meeting with the Vice President of Outpatient Services to gain support for my idea; applied Research Design standards to objectively measure the need and identify any other similar services offered within a fifty-mile radius of the Hospital; designed a twenty-question survey to measure need, application, and methods; administered survey to over 100 elderly providers; administered Creswell’s three-step quantitative method of data collection; analyzed the results of the surveys; compiled a report and turned in to the Vice President of Outpatient Services; held a feedback session to discuss the results; designed a functional based three-step overlapping program, to effective meet the needs of our target consumer ( Emotional, Socially and Physically); tested the program in a four-week trial in order to measure its effectiveness as well as consumer satisfaction.

Result: Used this program as my graduate school practicum (thesis) and delivered a finished product to the hospital. Established my reputation in the Massachusetts health community as an expert on Fall Prevention Treatment.

Established a hospital-wide Fall Prevention Program for the hospital staff. Analyzed previous fall rates per unit; calculated a hospital-wide average; researched monthly hospital fall rates compared to national averages; analyzed the possible causes for our high level of falls; determined that it was a training and systems flaw; held meetings with senior staff to gain support; designed a training program for staff; rewrote policies and procedures to mandate new measures; held staff meetings to gain support of the staff; trained staff to meet the needed safety expectations; monitored the results over a sixteen-month period.

Result: Over eighteen months the staff’s insight on Fall Prevention increased greatly. The fall rate decreased by an average of eleven falls per month to 0.5. Decreased staff incidents of injury from three per month to zero over eighteen months. Decreased liability claims due to fall from five per year to zero.

Ralph F. Stoppello, M.Ed.

• 108 Grove Street Bellingham, MA 02019 • Cell 508-***-****

• Home /Fax 508-***-**** • email acux41@r.postjobfree.com

SELECTED ACHIEVEMENTS

Designed a group facilitator style that would better serve the functional needs of my clients. When I saw the dissatisfaction of mentally ill clients, who were did not appreciate a conventional theory-based style; solicited the feedback of the consumers using open-ended and close-ended questions; analyzed the results in a quantitative manner; used the results to design a more straightforward, functional based approach; tested the approach in group sessions; asked for feedback and polished the style accordingly; continued to adjust this style to fully meet the client’s needs.

Results: This style increased client attendance 300%, increased participation, increased client satisfaction via exit surveys, and caused less breakouts of violent behavior on the psyche units. It also has been well received and emulated by numerous clinicians throughout New England.

Ralph F. Stoppello, M.Ed.

• 108 Grove Street Bellingham, MA 02019 • Cell 508-***-****

• Home /Fax 508-***-**** • email acux41@r.postjobfree.com

PROFESSIONAL COLLABORATIONS

Lowell Transitional Living Center, Lowell, MA Assist the homeless population of the greater Lowell region through designing and developing a year long, fund-raising campaign.

The Boston Housing Authority, Boston, MA Serve the needs of low-income residents living in the metropolitan Boston area by assisting in the functional design of new elderly housing units.

Massachusetts Organization for Addition Recovery, Boston, MA. Advocate for those in addiction recovery by educating communities in Massachusetts about addiction recovery support and treatment.

International Association for Psychosocial Rehabilitation, Worcester, MA. Advocate for those in mental health recovery by offering support to clients and practitioners within the Mental Health field.

American Occupational Therapy Association, Baltimore, MD. The national and politically focused voice of Occupational Therapy in the United States.

Massachusetts Occupational Therapy Association, Waltham, MA. The local and politically focused voice of Occupational Therapy in Massachusetts & New England.

Rosie’s Place, Boston, MA Assist the homeless population of the greater Lowell region through designing and developing a year long, fund-raising campaign.

Ralph F. Stoppello, M.Ed.

• 108 Grove Street Bellingham, MA 02019 • Cell 508-***-****

• Home /Fax 508-***-**** • email acux41@r.postjobfree.com

SELECTED ACHIEVEMENTS

AWARDS & RECOGNITION

Employee of the Month, Norton and Associates

Employee of the Month, Lowell General Hospital

Nominated Clinician of the Year, Massachusetts Organization for Addiction Recovery

Nominated Clinician of the Year, Department of Elderly Affairs

Progressive Elderly Program of the Year, Posey Medical Supply

Regional DMH Consumer Service Honorable Mention South Eastern MA Region

R.I. Regional Consumer Service Award Winner Genesis Health Care

Above & Beyond Award Winner Rehab Care

Employment Brochure

Resume & Personal References

For

Ralph F. Stoppello, M.Ed.

• 108 Grove Street Bellingham, MA 02019

• Cell 508-***-****

• Home /Fax 508-***-****

• Email acux41@r.postjobfree.com

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