*** *. ****** ****

MINOTOLA, NEW JERSEY *****

609-***-****

HEATHER ROCK

acux3w@r.postjobfree.com

SUMMARY OF SKILLS AND QUALIFICATIONS

Coordinated substitute teachers scheduling and coverage.

Monitored and tracked teachers attendance.

Responsible for ordering, receiving, and fulfilling supply requests through requisitions and purchase orders.

Managed multiple schedules for school administrators.

Coordinated field trip and conference requests.

Scheduled and coordinated security drills with public safety agencies.

Prepared memos.

Responsible for monitoring and tracking daily circulation trends for a regional newspaper and publishing company.

Regularly review and adjust route and distribution trends to maximize efficiency.

Experience performing cash audits and end of day accounting reports for high volume casino hotel front desk.

Routinely monitored real time occupancy data and executed changes to maximize occupancy and revenue.

Monitored effectiveness of marketing campaigns and promotions and prepared reports for department management.

Responsible for training new employees on use of companywide computer system and front desk operations.

Investigate and resolve guest issues and billing discrepancies.

Participated in interviewing and recruitment of candidate for department positions.

Experience coordinating operations between different departments.

Routinely completed employee performance reviews, evaluations, and disciplinary actions.

Assist in the design and implementation of a department employee incentive program designed to increase awareness of service standards and goals. ACHIEVEMENTS

Extensive computer literacy Windows OS, Adobe Acrobat, MS Office 2003-10 Office Suite, specifically Word & Excel, Google Apps Suite, AS400 Control Program, Office 3000.

Served as the acting Front Desk Supervisor.

Recognized for superior customer service, designated as a mentor & department trainer for oncoming personnel.

PPRROOFFEESSSSIIOONNAALL EEXXPPEERRIIEENNCCEE

BBUUEENNAA RREEGGIIOONNAALL SSCCHHOOOOLL DDIISSTTRRIICCTT,, RRIICCHHLLAANNDD,, NNEEWW JJEERRSSEEYY 22001166-- PPRREESSEENNTT PPrriinncciippaall’’ss SSeeccrreettaarryy

GANNETT PUBLISHING, VINELAND, NEW JERSEY 2005- 2016 Circulation and Distribution

TRUMP TAJ MAHAL, ATLANTIC CITY, NEW JERSEY 1998-2005 Front Office Rack Attendant and Acting Supervisor

EDUCATION

Bachelor of Science Biology Rider University, 1996

Contact this candidate