Gopa Roy

510-***-**** acux3t@r.postjobfree.com https://www.linkedin.com/in/goparoy

Objective

Proactive and experienced Project Manager/ Project Coordinator seeking a more responsible and challenging role where customer focus and flawless execution are paramount to business success incorporating collaboration and facilitation.

Summary

Dynamic result-oriented business/technology professional with over 6+years of experience in software industry with 6+ years of proven engagement leading critical large-scale and globally distributed technical teams/vendors

Have experience in the full software development lifecycle, Waterfall and Agile software development practices (Scrum) and software (Rally/Jira.)

Experienced in leading end-to-end Project execution, Implementation & Management following the Agile Methodology.

Experienced in setting up program strategies (scoping, planning, communications, risk management/mitigation planning, and execution) business objectives, roadmap, and establishing and improving customer support feedback and implementation processes, methodologies and metrics.

Experienced in leading multiple projects, dealing with technical and non-technical global audiences including offshore teams.

Customers, 3rd Party Vendors & Business/IT Executives Relationship Management

Strong ability to run projects in Scrum environments, from small teams to large, with multiple outside dependencies and 3rd party project team members

Experienced in liaising with senior leadership teams and business stakeholders to identify business goals, formulate execution strategy and reporting of KPIs

Industry Expertise: Banking, e-commerce, Payments

Proficient in creating and making presentations using PowerPoint and Keynote

Hard working, self-driven, positive, meticulous, people and team –oriented, innovator/ facilitator

Detail oriented with strong analytical skills with the ability to adapt to rapid changes and support future technologies.

Excellent communication and presentation skills

Certified Scrum Master

Experience

WELLS FARGO, SFO, CA Jan 2016 – till date

Project Manager

The Community Bank Technology (CBT) QA team provides Quality Assurance and Quality Control testing processes across many of the key applications within Wells Fargo. Within CBT is Access Management Monitoring – an initiative to comply with Risk Management and Compliance rules and regulations.

Assist Sr. PM in strategic initiatives for continuous process improvement as well business development opportunities.

Handle multiple concurrent assignments and prioritize as well as manage expectations on timelines to meet deadlines.

Collaborate with the management team to ensure scope and progress are made on time and on budget to the initiatives.

Support various project initiatives ranging from QA Strategic initiative to infrastructure projects, build project plans and drive target milestones

Build budget forecasts and reconcile variance and provide regular updates and status reports to senior management team

Build and make executive level presentations and convey the business needs.

Ongoing daily/weekly meetings to report and update project status and dependencies.

BANK OF THE WEST, San Ramon, CA Oct 2015 – Dec 2015

Project Coordinator

Account Opening Re-engineering Program within Bank of the West’s Retail Banking Group (RBG). Multiple projects aimed at delivering an enhanced customer experience for the entire account opening process in branches.

Ongoing daily meetings to update project status.

Assisted PMs with recurring PowerPoint presentations for Committee and Stakeholders meetings for project updates.

Change Management to log, prioritize and incorporate scope changes proposed and maintain the risks and issues log

Collaborate with Business Owner and Project Managers to prioritize Pain Points.

Participated in branch visits to understand pain points and gather feedback from the end users.

Collaborated and created multiple surveys on Survey Monkey for deployment to branches for product feedback.

Maintain and update the Governance documents.

Maintain the Team SharePoint Site as an Admin.

Collaborate across teams to ensure project is on track and keep team morale high.

Facilitate team collaboration and ensure Milestones and Goals are reached on schedule and within budget.

Manage resources and 3rd party vendors.

TRADEBUILDER CORPORATION, Los Gatos, CA July 2013 – Sept 2015

Project Manager / Scrum Master

Developing an end-to-end modular Client Interaction platform to be used across many verticals.

●Meet regularly with the Stakeholders and Product Owner to assist in gathering and understanding requirements determine program criteria, desired outcome, and success metrics.

●Ensure each team member has clear understanding of the final product and work iteratively to achieve that goal.

●Making workable software available to the Stakeholders to keep progress transparent and efficient.

●Work closely with business on vision, product roadmap, release & project planning

●Understanding the scope and importance of user stories from Product Owner and getting an estimate from the team.

●Track team progress, adhere to release plans and criterion, address impediments and promote team collaboration through daily meetings

●Meet with and assist the Product Owner to help organize and prioritize any changes proposed by Stakeholders.

●Conducted Daily Sprints to understand status and impediments.

●Proactively organized and participated in Backlog Grooming, Sprint Planning, Sprint Review, and Retrospect etc.

●Ongoing assistance with unit, regression and integration testing to reduce bugs and ensure exceptional quality using Rally.

●Assist the Development team (onshore and offshore) with translations and clarifications of requirements and managing work across different time zones.

●Enthusiastically and consistently help the Product Owner demo the finished products to the Stakeholders.

CITIBANK N.A. Sansome ST, SFO, CA July 2011 – July 2013

Project Manager / Scrum Master

Project: Interactive Customer Assessment System (iCAS)- It is a web-based CRM Application that provides targeted sales opportunities and supports proactive cross and up-sell to current and potential customers. Involves creating a centralized customer profile platform that retrieves information from multiple data points, update the info in real time and also leverage appropriate customer interactions. Used for cross selling various banking products like credit cards, home equities, life insurance, investments etc. Using this iCAS, sales reps throughout the organization can identify the banks most profitable customers and implement effective retention strategies by building a better understanding of their portfolios and cross selling products.

Project: A pilot on BCIC (banking center-back counter image checking) where the UI of the application needed some changes to improve process flow and reduce the issuance of error tickets.

●Established alignment between the product management team, technical teams and business partners to understand their product requirement and execute those to improve customer experience

●Knowledge with SAFe (Scaled Agile Framework ) Methodology

●Partnered with Product Owner to focus on the execution of value added incremental deliveries consistently

●Tracked and documented issues/bugs in production e commerce systems

●Worked with the Product Owner to make sure User Stories meet Definition of Ready

●Ensured that the Scrum Team has identified and sized the tasks before the Sprint Planning meeting

●Tracking and communicating the progress of the team each day (using Burn down charts)

●Managing teams from 7-10 people and ensuring a proactive working environment.

●Keeping the Team on track, productive, energized and transparent.

●Working closely with development leads to break down business requests into actionable items for the relevant departments.

BANK OF AMERICA, California ST, SFO, CA June 2007 – June 2009

Project Coordinator

Project: “Keep the Change” Integrating and linking the savings account assigned to the customers’ checking account to make regular transfers based on purchase history.

●Attended client meetings and assisted with determination of project requirements

●Assisted the PM in the drafting and issuance of project proposals, RFP’s, tenders, budgets, cash flows and preliminary schedules

●Helped PM prepare project organization and communication charts

●Effectively and accurately communicated relevant project information to the client and project team

●Ensured clients’ needs are met in a timely and cost effective manner

●Working with multiple project managers, consolidating reports and schedules

●Preparing status reports, time tracking and milestone reports

●Tracking progress against key milestones, updating the budget, and monitoring all project expenses

Skills

Tools:

MS Office Suite, Agile SCRUM, JIRA/Green Hopper, Confluence, Wiki, Rally, MS Project, SharePoint, Google Drive

Project Environment:

SVN (Sub Version), GIT, GITHUB, Clear Case (SCM), SaaS, JAVA, J2EE, JSP, JBoss, Web Services, BEA Web logic, Data Warehouse, Ruby/Rails, Python, SOAP, REST, IOS, Android, Linux, Web2.0, Struts, Hibernate, UI, C, C++, HTML4.0, DHTML, XML, Java Script, AJAX, .NET, C#, ASP2.0, Oracle, JDBC, SQL Server, MySQL, Microsoft Office, MS Project, MS Visio, Omnigraffle, Keynote.

Education

●Osmania University, Bachelors’ Degree (India)

●El Paso Community College, AA (USA)

Work Authorization

US Citizen

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