Crystal Allen

**** ****** ****** *****, ** ***** • M: 646-***-**** • E: acux24@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Has empathy for the customers’ situation.

Excellent patient care and customer service skills.

Able to learn and adapt quickly in a fast paced environment.

Proficient in Microsoft Office Suite; Outlook, Word, Excel and PowerPoint.

Exceptional customer service skills with excellent phone etiquette abilities.

Able to use automated information systems to analyze the customers’ situation.

Collaborates productively and respectfully with team members to meet or exceed goals.

PROFESSIONAL EXPERIENCE

Independent Contractor Bronx, NY

Caregiver 10/2014 to 11/2015

Helped client with the activities of daily living.

Performed personal care tasks; hygiene, ambulation, eating, dressing and toileting.

Talked with clients; provided companionship while participating in activities.

Prepared hygienic meals and snacks for clients.

Changed bed linens, clean and iron laundry and assist in keeping room, cabinet, and dresser drawers neat and clean.

Helped with sanitation and housekeeping duties of client’s room, bathroom, and common areas.

Performed general household tasks including laundry, shopping, errands and transportation.

NY Presbyterian Hospital New York, NY

Phlebotomist 05/2007 to 09/2014

Matched laboratory requisition forms to specimen tubes.

Disposed of contaminated sharps, in accordance with applicable laws, standards, and policies.

Draw blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.

Disposed of blood or other biohazard fluids or tissue, in accordance with applicable laws, standards, or policies.

Draw blood from capillaries by dermal puncture, such as heel or finger stick methods.

Women’s Clinic Bronx, NY

Medical Assistant 12/2005 to 03/2006

Record patients' medical history, vital statistics, or information such as test results in medical records.

Prepare treatment rooms for patient examinations, keeping the rooms neat and clean.

Interview patients to obtain medical information and measure their vital signs, weight, and height.

Show patients to examination rooms and prepare them for the physician.

Prepare and administer medications as directed by a physician.

King TeleServices New York, NY

Customer Service Representative 09/1999 to 10/2005

Operated a multiline switch board.

Answered, screened and forward calls.

Provided information to clients on telephone services.

Asked questions in accordance with instructions to obtain various specified information, such as person's name, address, age, religious preference, or state of residency.

Contacted individuals to be interviewed at home.

Reviewed data obtained from interview for completeness and accuracy.

Explained survey objectives and procedures to interviewees and interpret survey questions to help interviewees' comprehension.

EDUCATION & CERTIFICATIONS

NY Presbyterian Hospital New York, NY

Phlebotomy

Caliber Institute New York, NY

Medical Assistant Certificate and EKG Certificate

Unity High School New York, NY

Graduate, Diploma

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