QUINCIA GUMBS

** ** ******* **, *** Toronto, ON M5T2X6 647-***-**** acux0u@r.postjobfree.com

May 25, 2016

Vital Insights

Human Resource Department

Dear Human Resource Director,

Upon reviewing your job advertisement I had to take advantage of this opportunity to become a member of the Vital Insights team. I feel confident in my ability to be a successful candidate as both my personal and professional experience closely mirror the required qualifications.

As I have recently completed my four year program at Ryerson University where I earned my Bachelor of Commerce, Hospitality and Tourism degree, I come equipped with a strong hospitality and tourism background. My passion for growth within this industry resulted in me generating 2 years of work experience in Canada and the Caribbean. These opportunities enabled me to foster a wide variety of transferrable skills such as: communication skills; interpersonal; leadership; problem-solving; and analytical skills.

Beyond the abovementioned skills, there are lessons such as being mindful of cultural differences and practices, being assertive yet diplomatic, adhering to deadlines and the importance of employing empathy and utilising emotional intelligence in the work place that have been instilled in me throughout my various experiences. I am confident that these qualities will be important assets to have within and beyond the Vital Insights working environment.

I took a keen interest in research in my final year at Ryerson. This passion for understanding new patterns and creating links through research resulted in an A grade for my research course and a job with the Hospitality research institute as a research assistant. Additionally, my strong oral and written communication skills were key assets in my successful integration to the world of research.

When combined, my skills within the hospitality industry, as well as my sensibilities and passion proves me to be an excellent candidate for the role of Marketing Specialist. Further information about my skills and competencies can be found in my resume, which will follow this cover letter. I would greatly appreciate the opportunity to have further communications with you.

Warm regards,

Quincia Gumbs.

QUINCIA GUMBS

80 St Patrick St, 520 Toronto, ON M5T2X6 647-***-**** acux0u@r.postjobfree.com

Profile

Ambitious, detail-oriented hospitality professional with 2 years of work experience in the hospitality industry and 5 years of retail. Organized leader who is committed to personal as well as professional development within the industry.

Summary of Qualifications

̇Completed Bachelor of Commerce degree at Ted Rogers School of Management, Ryerson University.

̇Enthusiastic about finding new patterns and pioneering solutions to problems; high analytical and efficient decision-making skills.

̇Experienced with sales and relationship management between key stakeholders.

̇Comprehensive knowledge of hospitality operations and professional presentation tools. Equipped with exceptional interpersonal skills, charismatic team leader and team worker, and excels at motivating self and others.

̇Advanced communication skills both written and oral, highly proficient with Microsoft Word, Excel and other MS software.

̇Superior time management and organizational skills in addition to exceptional research and reporting skills

̇Flexible and able to work a wide variety of hours. Ability to travel as required.

Education

Bachelor of Commerce (B. Comm.), Hospitality and Tourism Management April 2016 (Expected) RYERSON UNIVERSITY TED ROGERS SCHOOOL OF MANAGEMENT

Toronto, ON

Key Courses:

̇Revenue Management

̇Feasibility Management

̇Asset Management

Associates Degree, Business Management 2012

ALBENA LAKE-HODGE COMPREHENSIVE SCHOOL

Anguilla, British West Indies (BWI)

PROFESSIONAL EXPERIENCE

TED ROGERS SCHOOL OF MANAGEMENT January- April (2016)

Research Assistant (4 months)

Toronto, ON

̇Earned the confidence of professors to independently produce a literature review illustrating the effects (both negative and positive) of Airbnb on the hospitality industry and by extension the housing market on behalf of the Research Institute.

̇Organised extensive research collected on the topic into a professional condensed format.

̇Listened actively and responded to feedback from professors in order to improve the quality of the report.

TURTLE’S NEST BEACH RESORT Summer 2015

Manager’s Assistant, Intern (4 months)

Anguilla, BWI

̇Shadowed manager and assisted with analyzing and assessing key performance indicators in order to make informed decisions for the benefit of both the management team and investors.

̇Learned the property management system in addition to capacity management measures. Developed an understanding of the dynamic pricing strategies and tactical discounting.

QUINCIA GUMBS, pg. 2

647-***-**** acux0u@r.postjobfree.com

ROYALE CARIBBEAN RESORT & SPA Summer 2011; 2012; 2013; 2014

Manager’s Assistant (Seasonal) (16 months)

Anguilla, BWI

̇Managed multiple systems which primary purpose was to assist foreign workers in the application process for work permits. Handled and secured confidential documents and cooperated with the necessary Governments department to ensure process was seamless for over 30 employees.

̇Assisted manager and team with construction of the Memorandum of Agreement between the business and the Government of Anguilla.

̇Created and maintained relationship between key partners in the area of purchasing, interior design and finance.

̇Advocated for the change in Spa designer which resulted in the number of revenue centres within the spa increasing from 17 to 25 rooms.

Fairplay Jewelry and Perfumes 2008-2013

Assistant Manager

Anguilla, BWI

̇Managed up to 10 sales associates during busy periods.

̇Conducted in store research to have knowledge of customer purchasing patterns in order to offer promotions at the most appropriate periods throughout the year. Utilised this information to forecast inventory during peak and compressed periods.

̇Kept abreast with new fragrances and trends within the perfume industry and their intended target market –used this information to liaise with managers to choose the correct marketing mix for specific products.

̇Maintained relationship with Miami based duty-free supplier and placed orders for fragrances as well as promotional material, gifts with purchase and perfume samples.

̇Responded to and solved customer issues

̇Oversaw the payment and sourcing of part-time employees and maintained relationship with part time employees to ensure that they were available during peak periods or in the case of emergencies where additional staff will be needed.

̇Responsible for training all part-time employees.

AWARDS & ACHIEVEMENTS

RTTF Student Leadership Award, Recipient May 2015

̇For students who demonstrated leadership in sustainable practices within the hospitality industry

STUDENT GROUPS, ASSOCIATIONS & ACTIVIES

Hospitality and Tourism Management Student Council September 2013- April 2014

Second Year Rep, Ted Rogers School of Management, Ryerson University

Department of Youth & Culture October 2011- July 2012

President, Anguilla Youth Council (Anguilla, BWI)

Literary Debating Society September 2011- May 2012

President, Albena Lake-Hodge Comprehensive School (Anguilla, BWI)

Constitutional Reform Committee September 2011- March 2012

Youth Representative, Government of Anguilla (Anguilla, BWI)

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