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Customer Service Sales

Location:
Hollywood, FL
Salary:
65000
Posted:
May 25, 2016

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Resume:

FOR LIFE PRODUCTS, LLC. (REJUVENATEPRODUCTS.COM) *1 / 2014 - Present

HOMETOWN FOODS USA, INC 07 / 2013 - 12 / 2013

SIGNATURE BRANDS 11 / 2012 - 07 / 2013

CROSSMARK 01 / 2012 - 11 / 2012

CROSSMARK 08 / 2007 - 03 / 2012

VICTORIA PAREDES

Miami, FL

acux0n@r.postjobfree.com

EXPERIENCE

Retail Project Manager

• Prepare daily, monthly, quarterly and yearly revenue forecasts, yield trend reports, revenue margin analysis and individual accounts P&L for CFO and COO. • Developed spreadsheets and database analysis for presentation and analysis of summarized financial and sales reports. • Developed PowerPoint presentations for Sales meeting, new items, line reviews and sell sheets. • Extracted and streamlined data from different sources and created comprehensive reports for CFO and COO from several data bases and information systems. • Responsible for "special project" initiatives as defined by Senior COO & CFO and perform additional duties as required. • Developing maps and flowcharts of current and future business process and identify areas for business improvements. • Developed and worked with data from various sources including sales, financial, inventory, product and Customer databases. • Created “Rejuvenate University Information Guide” Employee Handbook. • Created Customer Service Claims Protocol Flow Chart that is now implemented. • Created Organizational Flow Chart. • Work well under pressure and multitasks in an interrupt- driven environment.

Sales and Marketing Manager

• Develop new business opportunities to meet trends for Gold ‘N Krackle and Bagelmania. • Help develop and implement strategic sales plans. • Facilitate client requirements meetings – both in person and/or remotely using current online presentation applications. • Develop market analysis to identify customer needs, price schedules, and discount rates. • Stay current with client needs, competition, and industry trends (Sysco, Burrys, Publix, GFS, C&S, KeHE, Marsh, Lipari and Whole Foods) • Deliver sales presentations/proposals to prospective clients with a successful closing rate. • Develop and manage client & agency relationships. • Evaluate accounts. • Manage projects to make sure that they get completed in a timely manner.

Industrial & Export Sales Manager

• Responsible for the Industrial Region; approximately $14M - $15M. • Develop and maintain all current Industrial Customers, Export Customer, and some Private label Retail items. • Responsible for selling bulk bakery decorating items such as Sanding Sugars, Sprinkles, Sugar Shapes, Decorating Gel, and icing to CPG companies to be used in the manufacturing of their finished goods. • In charge of selling Kit components (small pouches of Decors, tubes of icing, pouches of icing, etc.). • Responsible for account calls to introduce new items and build existing business. • Responsible for selling branded retail items Cake Mate, Betty Crocker, PAAS, Pumpkin Masters, Melon Master and Popcorn Expressions to Export Customers. • Responsible for selling obsolete and overstock items. • Complete pricing quotes for review and upper management approvals. • Work with customer, purchasing and product development from conception in developing new items and packaging per the customer’s request to final execution. Customer Manager

• Responsible for Headquarter calls at Gristedes, D’Agostinos, Food City Supermarkets, Kings Supermarkets and General Trading. • Responsible for Headquarter calls at inner-city distributors for Gamesa Cookies (Quaker Hispanic Division). • Prepare and present promotions, pricing, merchandising, marketing information and market development programs to assigned clients and customers in a timely basis. • Communicate client’s priority to sales, marketing and retail team to deliver business objectives. • Provide sales perspectives to the Account Executive and Gamesa’s Northeastern Regional Manager. • Responsible for preparing and managing Promotional plans and for providing business accurate forecast. • Coordinate retail efforts with CROSSMARK Retail Representatives. • Penetrate and leverage customer ownership groups to drive mutual business growth. Financial Administrator

• Administrative Assistant to Brand Division Manager. • Duties performed for clients: Chicken of the Sea, Ace of Diamonds, American Italian Pasta, Hansen's Beverages Co., Crown Prince, Dad's Pet Care, Oberto, Chicago Custom Foods, Cains, Legal Sea Foods, Diversified Foods and Envirocare/Moldex. • Assist Account executive in building quarterly promotional plans for national clients across customers in the New York Market. • Manage financial C&C BEVERAGES INC. - EAST COAST FOODS 01 / 2006 - 03 / 2007 SPYDER WEB SERVICES 06 / 2003 - 01 / 2006

PUERTO RICO FEDERAL AFFAIRS ADMINISTRATION 2003 - 2003 NEW JERSEY INSTITUTE OF TECHNOLOGY 2000 - 2005

RUTGERS, THE STATE UNIVERSITY OF NEW JERSEY-NEWARK 2000 - 2005 BERGEN COUNTY VOCATIONAL AND TECHNICAL SCHOOLS 1998 - 1999 GLEN ROCK HIGH SCHOOL 1996 - 1999

deductions and invoicing for numerous accounts. • Organize and file client correspondence, contracts, bill backs and deductions in order to achieve client’s expectation in management and processing claims and deductions. • Verify validity of account discrepancies by obtaining and investigating information from Sales, Customer Service, as well as from customers. • Research and resolve valid or authorize deductions by entering adjusting credit memo entries. • Assist with client/company planning tools. • Process contracts for numerous supervisors and accounts. • Participate in trade shows to increase product awareness and drive sales. • Request samples for buyers. • Assist on quarterly sweeps reports and quarterly reconciliation process. • In charge of deduction for 12 clients in the NY Market. • Communicates effectively with the Corporate Service Center to ensure accurate processing of orders to meet 75% goal of untouched orders.

Bilingual Costumer Service Representative

-Bilingual Customer Service Representative -Order Entry Support. -Solicitation of Active and Inactive Customers. - Grocery Input and Transmission to "General Trading Co." -C & C Order Input. -C & C Direct Ship and House Input. - Confirmation and Printing of Invoices. -In charge of Inbound shipping Appointment Scheduling. -Procurement of Office and Warehouse Supplies. -Caretaker of Office Equipment, Maintenance and Repairs. -General Office Duties. Customer Service/Administrative Coordinator

-Maintain database in Microsoft Access. -Responsible for incoming email service requests and inquiries responses. - Modify data in Microsoft Excel to be uploaded in the SQL Server Database. -Planned Help project manager create project on Data Mining which will break the United States map into three organized levels – State, Section/City, and City/Area. -Provide desktop support on Windows 98/XP Workstations, Outlook Express/2000/2002, MS Word, PowerPoint, Excel, and various other applications. -Assist customers by developing Data Mining projects into HTML pages to well acquaint him/her with a new area of interest -Provided telephone support to users, helping them resolve error messages and issues with logging into the company's website. -Reset passwords for clients. -Perform installation and configuration of Windows 9x and NT Workstations including Outlook/Office and other third party applications. Community Officer

EDUCATION

BS, Human Computer Interaction

BA, Psychology

LUNA Latinos United Networking America Held position of President 2004, LUNA Latinos United Networking America Held position of Treasurer 2003

Certificate, Integrated Office Systems

HS, High School

Spanish Club and Photography Club

LANGUAGES

Spanish ( Native or bilingual proficiency )

English ( Full professional proficiency )



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