**** ********* ***

Kansas City, KS *****

Richard L. Knutsen

Phone 913-***-****

E-mail acuwyn@r.postjobfree.com

Objective

To continue a rewarding career in the Information Technology field.

Work experience

2011-Present Cerner Kansas City, Ks.

System Engineer

Backend System Engineer- Currently manage back-end operating systems including Linux/AIX/HP-UX and the servers that host them. Duties include OS and firmware upgrades, maintaining static routes, managing file systems and SAN, troubleshooting performance issues and failures, replace failed server components, Bash scripting, and project work. Managing VM resources in vSphere such as memory, CPU’s, and storage. Creating and removing VM snapshots.

Back-up System Engineer-Duties included backup network monitoring, working Remedy tickets for back-up's, restores, refreshes, troubleshooting and compiled daily reports for Executives. Backup solutions used were Symantec Netbackup, Avamar, and TSM. Document processes and helped create training curriculum for new hires.

Internship

Worked with Creative Services in where I was the lead for HTML emails. Duties include creating, testing and sending HTML emails and landing pages.

2006-2009 Sprint Overland Park, KS

Compliance Specialist

Member of the User Security & Access Management group accountable for maintaining user profiles and access rights on the network as well as within applications

Awarded Sprint Excellence Award (2009) for helping raise service levels in 3rd party call centers from 59% to 98% and reducing MCD charges paid to vendors by 95%, saving over 4.5 million dollars in 2008, by helping create new processes and giving parameters to developers to develop a new application for on boarding new users.

Researched and resolved access issues for user ID’s.

Client Support Specialist III

Accountable for ID provisioning for Call Centers and working with Vendor Manager to ensure user network access.

Received a Sprint Excellence Award (2007) for staying up all night to provision over 300 dealers that Nextel Partners overlooked during the Sprint/Nextel conversion, keeping everything on schedule.

Provisioned/Changed/Terminated ID’s for Contractors and Trading Partners using Xellerate.

Communicated with Vendor managers the processes to get new sites set up with a Location ID and for provisioning new users.

Referenced IDM history reports for user ID’s to ensure accuracy and compliance to company policy.

Maintained user groups and permissions in Active Directory.

Create and work Service Desk tickets.

Coordinated and documented processes and procedures as needed.

Completed SOAP requests for Contractor Access.

Created Weekly reports for management for work performed.

Responsible for creating and maintaining Xellerate training and documentation for User Access Management Team members

Administrator for the AT&T VPN tool.

2006 Comsys Overland Park, KS

Contractor for Sprint

Worked NMS issues (MDN reservations, ESN swaps, etc.)

Worked with the IMAC group helping employees obtain their accesses and equipment needed to perform their job.

Performed basic installations using the SMS push tool.

Performed password resets using ADUC tool.

2001-2005 Westlake Hardware Overland Park, KS

Assistant Manager

Put together and completed daily bank deposits, compiled daily reports, processed and researched cash drawers

Managed 35-40 employee’s

Performed nightly backups and UPC maintenance/management

Customer service; operated cash register and forklift, inventory preparation, make keys, mix paint, cut glass, cut and thread pipe

Performed opening and closing procedures

Conducted job interviews, made hiring decisions, worked as training coordinator, and completed annual reviews.

Conducted business with vendors and made purchasing decisions

Insured profitability through payroll and inventory management

2000- 2001 Sykes Enterprises Manhattan, KS

DSL Technician

Customer service/ Help Desk

Installed SBC DSL modems and software on all Windows and Macintosh operating systems

Determined the status of a customers line using router snapshot and ping tools.

Configured browser for LAN and performed troubleshooting for errors

Ensured customers were provisioned for DSL service by their due date and communicate any problems with the proper department

Guided customers through the registration process

Issue trouble tickets

Education

2010-2012 Kansas City Kansas C.C. Kansas City, KS

Computer Engineering Technology

Graduation Date- May 2012

Phi Theta Kappa Honor Society

Graduated with Honors - Magna Cum Laude

2005-2006 Foss Training Center Overland Park, KS

MCSA-Security Track

Contact this candidate