THU-LAN NGUYEN

**** *. ******** **. ***. **** Garland, TX 750**-***-*** 7026 acuwyh@r.postjobfree.com

Administrative Professional

Experienced Sales Coordinator, Practiced in All Aspects of Office Management

Dynamic and high-performing administrative assistant with over 10 years of experience, adept at successfully executing multiple projects in a deadline-driven environment. Entrepreneurial leader with a proven track record of maximizing client satisfaction by providing high quality service and superior problem resolution skills. Expert at coordinating and managing details. Innovative professional, skilled at communicating with corporate level executives and fluent in Vietnamese.

CORE COMPETENCIES

Customer Satisfaction Records Management Process Improvement

Human Resources Data Entry Project Management

Accounting & Payroll Office Management Scheduling

Accounts Payable/Receivable Spreadsheet Development Report Preparation

EXPERIENCES AND ACHIEVEMENTS

CONTINENTAL MARKETING, INC., Tualatin, OR Oct. 2014 – Nov. 2015

Inside Sales Coordinator

Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Resolved any issues with clients with proactive communication. Assisted clients in tracking shipped products. Collaborated with the CEO and sales team to manage operation work flow. Developed forecasting reports for the upcoming selling seasons. Created and maintained reports with item details and current replenishment status. Conducted point of sale (POS) reporting for sales and inventory analysis. Facilitated relationship growth between vendors and clients. Trained new employees on Mercury Project.

tImplemented a challenging self-training course of study, and became an expert on Mercury Project

THE KROGER COMPANY, Portland, OR Oct. 2008 – Oct. 2014

Administrative Support Personnel (ASP)

Oversaw the training and advancement of employees. Conducted weekly sales analysis by store to ensure merchandise was in stock. Coordinated routine emails, calendar entries, meetings, travel, and various other assignments. Processed new item paperwork and checked the accuracy of information. Implemented SKU and pricing downloads using Magic. Recorded contracts for vendor allowances.

tIncreased organizational efficiency by creating an electronic version of the ad change form, streamlining the ad proofing process for the entire general merchandise group.

tExceeded position expectations and received multiple awards, including the General Merchandise Head Above the Rest Award and the General Merchandise Wall of Fame Award.

tBoosted company worth by implementing a new store tracking system that increased the visibility and accuracy of new store openings.

CHANNELFORCE INC., Gladstone, OR Apr. 2004 – Oct. 2008

Finance Coordinator, Payroll Specialist

Coordinated meetings with other department managers and served as the main liaison between sales and engineering staff. Prepared and audited payroll reports. Tracked employees paid time off.

Created expense reports, budgets, and filing systems. Processed travel expenses and reimbursements. Reconciled and processed expense reports for internal and field personnel. Composed weekly reports for upper management. Performed G/L coding and prepared weekly client accounting dashboard report.

tStreamlined processes by developing and maintaining an internal client filing system.

tConsistently exceeded position expectations and received exemplary performance evaluations.

EDUCATION AND TRAINING

Master Certificate, Human Resource Management,

Villanova University, Villanova, PA

Associate of Arts, Business,

Benedictine University, Lisle, IL

Career Diploma, Administrative Assistant,

Stratford Career Institute, Washington, DC

Microsoft Excel Certified

Six Sigma Yellow Belt

Leadership: Leading the Kroger Way

Kroger Excellence Training

TECHNOLOGICAL TOOLS

Microsoft Office Suite, including Word, Excel, Access, PowerPoint, and Outlook.

Adobe Creative Suite, Quickbooks, Company Customized Programs:

WinRep, MAGIC, PID, ESP, Item Info, POG DOG, Space Station

SAP BusinessObjects

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