Ayanna M. Fenner

**** ***** ***** **

Washington, D.C. 20019

(M) 202-***-****

acuwxl@r.postjobfree.com

WORK EXPERIENCE

Intersoultion Inc. - Silver Spring, MD June 2015-March2016

Concierge-Jefferson Market Place

Greet residents and guests as they enter the building.

Answer the phone and assisted with all callers with questions and concerns.

Assisted Leasing Agents with move-in and move-out when available.

Helped residents get timely resolutions with housekeeping and maintenance issues.

Kept records of resident vehicles, phone numbers, frequent guests, preferences and local maintenance and service providers.

Assisted residents with packages and deliveries logged them into the system and maintained the package room.

Provided directions to residents and guests for the local area, offering assistance to the nearest attractions, dining, nightlife and recreational destinations.

Arranged dining and entertainment reservations, hail cabs and receive food delivers for staff, residents and guests.

Receive approval from all residents before sending any guest to residents units.

Served as a personal assistant to the Leasing office and staff.

Schedule meeting and reservations for party/ lounge areas and terraces.

Received, logged and store all incoming mail.

Sent/Received and answered all correspondence for the building and residents.

Assisted with other responsibilities and duties upon request.

Zimmerman Associates, Inc. – Fairfax, VA August 2011 – February 2015

Medical Appointing Agent - IRMAC

Answered phones and determined patient needs according to standard military Tricare rules and updated patient information/demographics in CHCS when necessary

Scheduled appointments based on availability according to NCA-Tricare Access to Cares policies

Conducted a DEERS eligibility check on all patients requesting appointments

Documented and verified eligibility for all patients who were serviced

Confirmed appointments and cancel and/or reschedule if necessary

Advised patients on locations of clinic and referred patients to appropriate MTF as necessary

Provided clinic appointment access and T-Cons to doctors and administrators

Maintained communications and worked closely with staff to ensure efficient operations

Document Specialist/Scanner - FEMA Engineering Library

Pulled all necessary data from library files per clients request and created a binder for requested information concealing all personal information without the removal of critical documents

Digitized requests to PDF format by scanning, gray scaling, and rotating all legal documents and images, updating files into FEMA’s database systems to ensure accuracy and proficiency

Corrected damaged paper document files from flooding or fading, created digital scans of documents, and filed in appropriate regional folders within FEMA database

Conducted Quality Assurance Control on all other work that was pulled and scanned to ensure FEMA guidelines and standards are met

Professional 50 States Protection - Temple Hills, MD October2010 – March 2011

Dispatcher/ Receptionist

Dispatched emergency calls, breaks, location changes, and responded to residential and commercial owner complaints

Welcomed guests and informed the Chief of their arrival, answered all incoming calls, took messages, and transferred the appropriate staff member

Clocked in and out all guards for payroll purposes, created daily reports for the office, and transcribed all guards shift reports

Received and distributed incoming mail and packages, filed records, typed correspondences, faxed, scanned and copied documents, and proofread outgoing memos

Issue weapons, cruisers, radios and necessary paperwork for all staff and guards

The Health and Wellness Center - Alexandria, VA April 2007 – October 2009

Receptionist

Greeted clients, answered phone calls, took messages, transferred calls, and responded to oral and written requests for information regarding the Health and Wellness Center

Maintained electronic and paper file system for company employees and clients

Ordered supplies, received and distributed mail and packages,

Coordinated and assisted in planning of company departmental meetings and/or events

Assisted in preparation of presentations in PowerPoint for external and internal meetings and maintained monthly calendar of events for doctors and the office in Outlook

Prepared employee contracts in MS Word for signature of Supervisor and Department Chairman and typed, faxed, scanned proofread, edited and shredded documents

St. Benedict The Moor School – Washington, D.C. August 2007 – June2008

Educational Aide

Tutored students individually and in small groups to help them master assignments and to reinforce learning concepts presented by teachers

Supervised students in classrooms, halls, cafeterias, school yards, gymnasiums, and field trips and enforced administration policies and rules governing students

Prepared lesson materials, created bulletin board displays, answered phones, graded papers, and handled office documents

Organized and supervised games and other recreational activities to promote physical, mental, and social development

United Parcel Services – Burtonsville, MD September 2006 – June 2007

Package Handler

Scanned, organized, and sorted packages by destination and ensured proper labeling

Filed damage claims and made corrections to labeling and packaging errors once identified

District of Columbia Summer Youth Program – Washington, D.C. June 2006 – September 2006

Anacostia Senior High School – Clerical Assistant

Greeted visitors, answered phones, filed documents, and assisted office staff with clerical duties such as copying, faxing, scanning, and auditing files

Provided direct support to the Director, monitored students during field trips, and assisted with tutoring students on lesson plans

EDUCATION

Prince Georges Community College – Landover, MD August 2006 – June 2009

Coursework in Criminal Justice/Business Management

St. Augustine’s College – Raleigh, NC August 2003 – May 2006

Coursework in Criminal Justice

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