Lillian Cortelli Andersen

**** ********* ******* ******, **. Cloud, Florida 34772

Phone 631-***-**** E-mail acuwwl@r.postjobfree.com

CAREER OBJECTIVE

Highly enthusiastic Receptionist, offering strong customer service skills and medical scheduling expertise to attain the utmost level of patient care while providing effective tier one service.

HIGHLIGHTS OF QUALIFICATIONS

• Over 4 years’ experience working as a Medical Front Desk Receptionist for Neurological Surgery PC

• Well versed in patient interactions and services

• In depth knowledge of analyzing health benefits and verifying insurance information

• Proficient in MS Office Suite and word processing software

• Knowledge of both front office and clinical operations

AREAS OF EXPERTISE

● Phone Triage ● Patient Registration ● Scheduling ● Call-Backs ● Charge Entry ● Check-In/-Out ● Documents’ Scanning

ACCOMPLISHMENTS

• Promoted from Front Desk Receptionist to Intake Coordinator within two months of employment

• Attained patient loyalty by 90% by providing exceptional first contact services

• Organized mail, packages, and supplies

• Took over Intake Coordinator as well as Front Desk Receptionist

WORK EXPERIENCE

K Force/ Nu Quest/Temp Agency/ Workmen’s Comp/ Medicare/ Intake Coordinator/February 22 2016- April 6, 2016

● Intake of new referrals/phone, fax, mail, online, email

● Medicare/SSD entitlement

● Call COB’s to verify entitlement and report claims in a timely manner

● EDOC medical records

● Log in All Social Security and Medicare release forms

● Submit payment request for Social Security Administration

VISIUM RESOURCE/ DCL RISK MANAGEMENT / TEMPORARY ASSIGNMENT /April 22,2015 –February 19, 2016

● Listen to guest voicemails and return calls when required

● Medical Bill conversion for Crew Members

● Crew payment request sheet

● EDOC medical records

● Log and process payment in CARS

● Setup guest claims and Incidents

● Mail/Federal Express Checks to Vendors and Crew Members

● Assist Sr. Marine Claims Adjustors

● Prepare WALL E Spread Sheet/ Maintenance/Sick Pay/ Medical Bills

Lillian Cortelli Andersen

Medical Front Desk Receptionist Neurological Surgery, P.C. Great Neck, NY May, 2011 – March 2015

• Greet patients and provide instructions as they come in

• Perform clerical and administrative tasks

• Collect patient demographic data

• Analyze health insurance benefits and verify insurance eligibility

• Obtain and record patients’ vital signs

• Receive telephone calls and provide relevant information

• Schedule and confirm appointments

• Handle incoming and outgoing correspondence

• Process requests for medical records

Neurological Surgery P.C. Rockville Centre Physical Therapy Rockville Centre, NY 5/11 – 2/13

Manage the ability to handle a variety of customer service and administrative tasks and resolve customer issues with expediency.

Demonstrate proficiencies in telephone and front-desk reception within a high-volume environment. Assist patient with their daily exercise routine.

Promoted within Company to Pain Management /Receptionist Great Neck, NY February 2013

Adventureland Position: Manager Farmingdale, New York March 1978-Nov 2014

Managed the restaurant, In charge of the crew and inventory

Party Planner: Booked parties via phone or walk-ins, follow –up calls with guest to verify party information and

deposit payments

Party Host- Greeted guest, Coordinated all aspects of party from beginning to end

Handled cash transactions, customer service, trained employees, answered phones

Trained new staff members

Dunkin Donuts Position: Manager West Hempstead, New York Aug 2002 – May 2011

Manage the restaurant

Prepped food

Handled cash transactions

Customer service, trained employees, answered phones

EDUCATION & CERTIFICATION

Associates in Networking Braircliffe College 2002

Certificate in Networking Katherine Gibbs 2001

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