Shane Bell

Lakeland, Florida § acuwwj@r.postjobfree.com § 863-***-****

https://www.linkedin.com/in/shane-bell-08044156

Restaurant Operations Executive

Established career-long record of accomplishment with a profitable restaurant group

Outstanding success evaluating processes, identifying weaknesses and opportunities for growth, and implementing short- and long-range initiatives that generate measurable improvements. Hands-on leader with keen insights into effective kitchen and front-of-house workflows. Driven by challenge and energized by opportunities to transform struggling restaurants into profitable attractions. ServeSafe Certified.

Highlights of Expertise

Front- and Back-of-House Operations

Improving Sales & Customer Satisfaction

Cost Reduction and Avoidance

Restaurant Turnaround

Contract / Vendor Negotiations

Cash Flow Management

P & L Accountability

Menu Development & Food Costing

Staff & Management Development

Team Building and Leadership

Career Summary

Grillsmith, Tampa, Florida 7/2007 to Present

Joined company as Executive Chef and established record of advancement and innovation for multiple properties under the Grillsmith umbrella, driving sales growth, market expansion, and unmatched quality.

Vice President of Operations (June 2010 to Present)

Named Managing Partner in 2010 and transitioned to executive operations roles in 2014 with responsibility for improving reviews and customer satisfaction metrics while increasing staff retention and engagement. Develop procedures for bar, kitchen, and front of house operations in drive quality and cost improvements. Forge and maintain vendor relationships.

Achieved 4.5 stars on Yelp and 90% CSI on Mindshare as a result of aggressive customer experience initiatives.

Handpicked to serve as VP of Operations at the corporate level in 2015, with the goal of transforming business practices within increasingly competitive market.

oChampioned transition to a new restaurant management company, continuing sales growth (up 5%) and guest satisfaction while changing payroll, accounting, IT, facilities, and advertising processes.

oDoubled cash flow from 5% to 10.75% by crafting new drink menu that increased liquor mix by 2%.

oAchieved $60k in savings in 2015 by identifying most-sold items and negotiating preferred pricing with vendors to improve costs and margins.

As Managing Partner at Clearwater location, oversaw full staffing of restaurant as well as creation and implementation of a companywide training system.

oBoosted cash flow by 3% and sales by 5% in seven months.

oWon Managing Partner of the Year in 2012 and 2013.

Selected in 2014 to step in as Director of Operations for Burger 21, a franchised brand with struggling performance metrics.

oReduced food costs by 2% through new line checks and processes.

oDeveloped and implemented new franchisee training format that improved performance, profitability, and brand consistency.

Served as Executive Chef and Managing Partner for Lakeland location:

oConducted grassroots marketing and community outreach campaign to increase sales by 20% in two years.

oDevoted substantial resources to staff development, cultivating six hourly team members into management position with two stepping into executive roles.

oAchieved 39% turnover, the lowest in the company.

Additional Experience

Asst. Kitchen Manager/Cook (2003 to 2007) § Carrabbas Italian Grill, Lakeland, Florida

Kitchen Manager/Food Tech. (1993 to 2003) § Hops Grill & Bar, Lakeland & Orlando, Florida