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Customer Service Data Entry

Location:
Hollywood, FL
Posted:
May 23, 2016

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Resume:

Renee A. Bucknor

**** ** *** ***. ******** Pines, FL 33028

Telephone: 954-***-****

SKILLS:

Microsoft Word

Microsoft Excel

Type 50 wpm

AS400

Acrosoft Software

Strong oral and written communication

OBJECTIVE: Looking for a permanent position with a growing company that permits me to contribute my experience and skills for growth

EXPERIENCE

7/15- IAT/Occidental Auto Insurance

Claims/Office Assistant

Answer approximately 200 calls per month

Forwarding calls and assisting clients as necessary

Type approximately 800 claim letters per month

Process payments for insurance clients, car rental agencies, vehicle collision centers, attorneys etc.

Process hospital payments

Maintain an accurate & efficient filing system

Attend monthly training sessions dealing with the industry & Customer Service

3/14-6/15 InfoQuest-Deerfield Beach, FL

Market Research/ Customer Service Agent

Conduct customer satisfaction surveys in a high volume environment for various clients in a number of industries nationwide

Document customers’ feedback on their experience

Provided friendly advice to a diverse clientele

Helped customers identify services/products that best suited their needs

5/11-2/14 Freedom Life Church, Natchitoches, LA

Jr. Secretary/Events Coordinator –

Assist Senior Church Secretary in typing various documents including letters

Maintain filing system

Handle incoming and outgoing calls on behalf of the Senior Pastor other Pastoral Staff

Coordinate Church events on and off site

Book flights and hotel reservations as necessary

Coordinate transportation for out of town guests

Aid in ordering catering for Church events

Assist in ensuring that the Church has adequate volunteers/staff for weekly or special events

4/6 – 5/11 City Furniture, Tamarac FL

Administrative Clerk-Team Leader

Prepare Invoices

Coordinate and schedule furniture deliveries

Schedule technicians as necessary

Coordinate with in-house and outside personnel to ensure furniture availability

Typing, filing and data entry

Communicating via telephone with customers to ensure satisfaction

Communicate and arrange for pick-up and delivery to national and international shipping agencies

Fill in as acting supervisor when necessary, ensuring appropriate staffing and employees’ compliance to company standards

Provide daily reports on employees’ attendance, compliance and all regular and/or irregular transactions

Make assessments and offer suggestions for the smooth running of the department.

1/05 – 4/06 Delta Airlines Miramar, FL

Reservations/Sales Agent and Operations Coordinator

Heavy use of phones with the objective of selling seats on flights operated by the airline domestically and internationally

Offer incremental packages with the Airline’s partners for rental vehicles, tours and other special offers

Ensured proper scheduling

Supervise agents to ensure compliance in sales techniques, policies and procedures.

Education

Flanagan High School- Pembroke Pines, FL

Graduated

Achievements

I.A.T/Occidental- Have been awarded certificate as top producer in the department and commended for customer service skills:

InfoQuest- Promoted to assist executive clientele

City Furniture- Promoted to Team Leader

Delta Airlines- Promoted to Operations Coordinator due to productivity and companies product knowledge

REFERENCE

Will be provided upon request



Contact this candidate