Renee A. Bucknor
**** ** *** ***. ******** Pines, FL 33028
Telephone: 954-***-****
SKILLS:
Microsoft Word
Microsoft Excel
Type 50 wpm
AS400
Acrosoft Software
Strong oral and written communication
OBJECTIVE: Looking for a permanent position with a growing company that permits me to contribute my experience and skills for growth
EXPERIENCE
7/15- IAT/Occidental Auto Insurance
Claims/Office Assistant
Answer approximately 200 calls per month
Forwarding calls and assisting clients as necessary
Type approximately 800 claim letters per month
Process payments for insurance clients, car rental agencies, vehicle collision centers, attorneys etc.
Process hospital payments
Maintain an accurate & efficient filing system
Attend monthly training sessions dealing with the industry & Customer Service
3/14-6/15 InfoQuest-Deerfield Beach, FL
Market Research/ Customer Service Agent
Conduct customer satisfaction surveys in a high volume environment for various clients in a number of industries nationwide
Document customers’ feedback on their experience
Provided friendly advice to a diverse clientele
Helped customers identify services/products that best suited their needs
5/11-2/14 Freedom Life Church, Natchitoches, LA
Jr. Secretary/Events Coordinator –
Assist Senior Church Secretary in typing various documents including letters
Maintain filing system
Handle incoming and outgoing calls on behalf of the Senior Pastor other Pastoral Staff
Coordinate Church events on and off site
Book flights and hotel reservations as necessary
Coordinate transportation for out of town guests
Aid in ordering catering for Church events
Assist in ensuring that the Church has adequate volunteers/staff for weekly or special events
4/6 – 5/11 City Furniture, Tamarac FL
Administrative Clerk-Team Leader
Prepare Invoices
Coordinate and schedule furniture deliveries
Schedule technicians as necessary
Coordinate with in-house and outside personnel to ensure furniture availability
Typing, filing and data entry
Communicating via telephone with customers to ensure satisfaction
Communicate and arrange for pick-up and delivery to national and international shipping agencies
Fill in as acting supervisor when necessary, ensuring appropriate staffing and employees’ compliance to company standards
Provide daily reports on employees’ attendance, compliance and all regular and/or irregular transactions
Make assessments and offer suggestions for the smooth running of the department.
1/05 – 4/06 Delta Airlines Miramar, FL
Reservations/Sales Agent and Operations Coordinator
Heavy use of phones with the objective of selling seats on flights operated by the airline domestically and internationally
Offer incremental packages with the Airline’s partners for rental vehicles, tours and other special offers
Ensured proper scheduling
Supervise agents to ensure compliance in sales techniques, policies and procedures.
Education
Flanagan High School- Pembroke Pines, FL
Graduated
Achievements
I.A.T/Occidental- Have been awarded certificate as top producer in the department and commended for customer service skills:
InfoQuest- Promoted to assist executive clientele
City Furniture- Promoted to Team Leader
Delta Airlines- Promoted to Operations Coordinator due to productivity and companies product knowledge
REFERENCE
Will be provided upon request