ANNETTE NGUYEN

Primary contact: acuwv5@r.postjobfree.com – Secondary Contact: 952-***-****

PROFILE & MISSION

Over 15 years of experience in customer service and quality assurance. Praised by superiors for work ethic, team leadership and problem solving ability. Dedicated commitment to quality products, expense control and customer satisfaction with the ability to administer multiple clients and responsibilities. Detail-oriented, friendly and personable. Driven by difficult challenges and the opportunity for development, thrives for diversity and a fast-paced setting.

QUALIFICATIONS

Order Processing/Data Entry Leadership & Problem Solving Time Management

Clerical & Administrative Team Building & Motivation Client Relationship Building

Judgment & Problem Solving Data/Information Processing Quality Control

“Annette has impressed me from the beginning. Her dedication to her work is very admirable, second only to the lengths she takes to be a good person, treat people with respect and build up those around her. You would be hard pressed to find anyone who, with as much commitment to her ambitions and personal life, that can manage their lives as well as Annette. She is a fast learner with a great attitude and would be an valuable asset to any business.”

Karl Nyberg

Acct. Executive

EXPERIENCE

Office Team (Robert Half Staff) U.S. Bank Mpls. MN. Scanning PC Specialist 2015

scanning loan documents by date and file by pulling documents to carefully prep before scaning and verifying them.

Documents are then replaced to the file, dated with a completion date, returned to the file to be logged and entered in the database section.

Highly ability to use a scanner, computer literate, knowledge of MS Excel/Word and Lotus Note, ability to follow directions and work accurately

Validate information to prevent duplicate entries

Humera/Dolphin Staffing (HCMC) Downtown Mpls, MN 2014

Pick up blood and urine sample from patient at various HCMC ER/ED locations and delivered it to lab Technician. This service will allow clinicians to spend more time with patients and still get results in a timely manner

Knowledge of safe handling of Laboratory test sample

Deliver tests to the lab on the fourth floor once an hour following protocol

Check and log in the schedule for pick up times and locations

Ensure departmental Standard Operation Procedures are followed at all times.

Manpower (Rust Consulting) Downtown Mpls, MN. April 2013- June 2013 Call Center for Mortgage

Foreclosure Review Payment Agreement, for Rust Consulting In., following an agreement reached by the OCC and the Federal Reserve Board with 13 mortgage servicers

Initiative in using available resources for researching and responding to customer’s questions

Escalate call to the appropriate department (person) and perform check verification for Financial Institutions or Banks. Identify, resolve issues and interpret information

Work in a fast paced environment with high service level standards, and ability in handling high volume of inbound calls - - -

Consistently deliver a high level of customer service through effective listening skills, proper greetings and delivering confidence through tone of voice

Demonstrated good judgment and the decision making skills and reasoning ability, and a high level of ownership, accountability and initiative

On-Site Specialist (Ricoh) Apple One Bloomington, MN. 2012-2012

Works in the mailroom, sorting and imaging documents, scanning and prepping credit and legal files

Weighing packages or letters to determine postage rates and types by using postal scales and envelope sealing machines

Receiving and distributing incoming and outgoing mails or boxes and matching data on documents

Handle time sensitive material like confidential, urgent packages, able to demonstrate PC/internet skills

Perform filing duties in conjunction with specific customer request

Received incoming items certified, registered, FedEx, UPS, USPS and DHL

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Open mail and scan it to the appropriate case, add a notification for the analysts to review their new mails, verify and process documents, bills, invoices and vouchers.

Ability to demonstrate accuracy and thoroughness, look for ways to improve and promote quality and monitors own work to ensure quality is met

Imaging documents, and prepping credit and legal files, prepares outgoing mail for pickup, answered routine telephone calls about mail procedures and processes

Weighing packages or letters to determine postage rates and types by using postal scales and envelope sealing machines

Receiving and distributing incoming and outgoing mails and matching data on documents

Runs high volume copy machines and maintain records of management reports and inventories of supplies needed

Handle time sensitive material like confidential, urgent package and demonstrate PC/internet skills

Open mail and scan it to the appropriate case, add a notification for the analysts to review their new mails

Verify and process documents, bills, invoices and vouches

Ability to demonstrate accuracy and thoroughness, looks for ways to improve and promote quality and monitor own work to ensure quality is met

Customer Service Call Center, Work Connections, Masterson Personnel Burnsville, MN 2009

Answer customers’ inquires regarding account information and provide solutions through educating and offering customers company products and services

Answer multi-line phone, redirect calls, handle special phone tasks such as: transfer, holds, taking messages, and use questioning and listening skills that support effective phone communication, and applied phone etiquette to satisfy various customer situations

Follow-up to ensure that requested actions have been completed

Order Processor, Data entry GN Resound Hearing Care Bloomington, MN 2003-2008

Accurately open remittance manually or by using an automated mail opener. Ensure all items (checks, invoices and correspondent are sorted by deadline

Accurately and carefully open remittance manually or by using an automatic mail opener

Ensure all reports and image are legible and associated correctly to meet the various different mailing requirement per clients’ instructions

Used strong analytical skills and attentiveness to prevent over 1 million dollars in loss

Managed large sums of cash, and monetary instruments from customer payment

Tracking, monitoring, process customer order, identify and escalate priorities

Perform heavy data entry into database ensuring information is accurate and up-to date, paying attention to detail to obtain missing information and input it in the database system

Follows-up on customer issues, researches problems and processes document to ensure a successful resolution

Ability to identify and resolve complex problem,collect, batching, validating data

Organize and prioritize information, Handling of courier, incoming mail sorting and identify those shipments that are very time sensitive and monitor closely.

Support other areas of the department of the company as needed

Customer Service, Office Order, Ikon Office Solutions, Bloomington, MN 1997-2002

Maintained excellent record of resolving problems

Identify the need for additional customer contact

Prepared reports, letters, mailing labels, and other textual materials

Ordering and reconciling items and performing various data entries tasks

Performs routine and/or repetitive clerical duties that include scanning and imaging of documents

Coping with fluctuating workloads while maintaining accuracy without missing deadlines, strong project management skills

Responsible for providing mail services, shipping and other office related tasks.

Monitor the progress of the carrier daily (track/trace) and assist the carrier with questions/issues from pick-up through delivery

Coordination and ordering of office supplies. Daily input of sales orders, customers order acknowledgements and invoicing.

EDUCATION

Business Computer, Hennepin Technical College, Bloomington, MN 2010 - 2011

General Education, University of Minnesota-Twin Cities 1979- 1979

High School Diploma, Southwest High School, Edina, MN 1979

COMPUTER & SUPPORTING SKILLS

Word, Excel, Outlook, Lotus Note, Internet research, postage scale, copier, printer, fax machine, scanning pc

NOTABLE ACHIEVEMENTS & AWARD: GN Resound Company Award, recognized for Outstanding Work Performance in 2004

IKON OFFICE SOLUTIONS: Team Building Award, recognized for influential leadership and honorable role

COMMUNITY INVOLVEMENT: Frequent volunteer: Habitat for Humanity, St. Bonaventure Parish Apple Valley High and Echo Park Elementary to raise funds for education, student enrichment and athletic activities

Special Notes: Willing to travel more than 16 miles, preferably cities in the Hennepin County area and Asses to public transportation.

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