Grace G White

acuwtl@r.postjobfree.com

954-***-**** or 954-***-****

**** * ******* **** ****, Lauderdale Lakes Fl33313

PROFILE

An experienced, creative and effective Senior Administrator with flare for detail. I am a highly motivated and enthusiastic person, who understands the importance of being able to work as part of a team but also the ability to work as an individual when required. I am a well presented person with excellent communication skills at all levels. My strengths are the ability to plan and organise various tasks. I place a great emphasis on details to ensure that each job I undertake is completed on time and to the standard required.

Present Job Information

*Changed to Guy’s and St Thomas’ Foundation NHS Trust, April 2011.

COMPANY / ORGANISATION DATE

Lambeth Community Health (NHS)*

S E Sickle Cell & Thalassaemia Centre Business Support Administrator (Senior) Dec 99 - Present

Arranging ante-natal appointments for four clinics..Rebooking appointments, Arranging meetings Dealing with Clients via phone /email / text / face to face and correspondence. The role consists of supporting Specialist Nurse Counsellors (8) and the two administrative staff with all aspect of the Sickle Cell three-borough service. Liaising with GPs and hospitals, also with patients and nurses to ensure an effective collation and management of Haemoglobinopathies results. Maintain databases of diagnoses patients, both adult and children. Create and produce presentation for teaching, promotion of the service.

File Transfer Project Manager (Secondment) Apr 04 – Apr 06

The role was created due to the government directive due to the death of Victoria Climbé. The objective was to design and implement a smooth transition of all Lambeth children on to a borough access database. Liaised with IT and design teams. Worked with Child Health Services and all relevant departments to ensure all children were registered on the database.

Alpha & Beta test database before going LIVE.

Business Support Co-ordinator (Acting) Aug 02 to Apr 04

Team Leader for two supportive admin staff Petty Cash / monthly attendance database / Expenses for all nurses. Ordering of supplies / liaising with internal and external Contractors. Arranged ante-natal appointments for four Clinics, Rebooking appointments

Arranging meetings and take minutes. Dealing with Clients via phone / email / text / face to face and correspondence. Maintaining Databases for diagnosed and ante-natal clients. Admin support to Specialist Nurses (10) including the Centre Manager.

Nike UK (Niketown) Sales Associate / Service Professional (PT) Apr 99 – Jan 2010

I was selected to be one of the initial 360 (12,000 applicants) members of staff to open the flagship store for Nike in London.

The role consisted of greeting and advising customers on the Nike products. Providing superior service and product knowledge

to customers and contacts. Customer service to all types of customers to the Nike store. In 2002 I became a Service Professional

(personal shopper). I was the team leader of 5 who signed up the general public as clients to Nike, providing them with the latest designs /colours and information on new seasons style, footwear, apparel and equipment. Looked after all Nike athletes and any

celebrities or important people to the store, again giving first class customer service at all times

Euler Trade Indemnity Foreign Information Asst. (Contract) Feb 98 - Nov 1999

Responsible for efficiently dealing with high volumes of business information requests in the world’s largest credit insurance company. Dealt with enquiries ensuring that they are dealt with quickly according to performance target levels. Maintain data integrity and accuracy of internal databases of client data, such as international company financial profiles. Liaise with credit underwriters and external suppliers. Consistently exceeding target performance levels.

Southwark Council Client Services Admin Officer (Contract) Dec 1996 – Feb 1998 Administrative officer for Southwark Leisure Management – Client Services Department. The role consisted of creating and maintaining accurate records for the leisure Axess Card Scheme (a discount card for residents and non-residents to obtain cheaper access to the leisure centres activities and libraries within Southwark). also to give administrative support to the Deputy Client Services Manager, Senior Client Services Officer and four Client Officers. Booked travel, seminars, courses and processed orders. Prepared basic reports for the Senior Client Officer. Dealt with the general public by phone or in person.

Admin officer’s role also consisted of organising events for various age groups, one of which is held every half term for children aged 8 to 16. The event - Bobby Charlton International Soccer School is held at the borough’s cycling Veledrome (Herne Hill Stadium) for one week. It involved creating a database of names and addresses, liaising with the soccer school and printers/marketing, arranging the distribution of booking forms and leaflets to all the Southwark schools. Book the venue, staff, inviting the local councillor, photographer and a premiership celebrity footballer to attend the event.

Liaison VAT Consultancy Ltd Business/Fleet Co-ordinator Feb 1994 – Nov 1996

Liaison VAT Consultancy provides a service to the NHS London Division i.e Trusts and Health Authorises, by reclaiming VAT from Customs & Excise. Initially employed as a Senior Administrator to create and maintain the company fleet /insurance, computer maintenance and company flats in Battersea. This changed in March 1995, when the company decided to de-centralise its administration department to Head office (Worcester);

The new role was now mainly a support service to the client service department (CSD);- dealing with Customs & Excise, prepare/create Preliminary and final reports for clients, complete COS analysis, spreadsheets, maintain the London office – furniture overheads etc., liaised with Pelstar (computer support), prepare personnel files, training packs, pensions and BCWA for new recruits. Complete purchase orders and send information to the accounts department.

PREVIOUS EMPLOYMENT HISTORY Mar 86 – Dec 93

Vamp Health Ltd (A Reuters Company) Software Development Administrator/PA

Metropolitan Police Secretary (Temp) –Flying Squad

Independent Order of Forrester’s Asst. Admin / Secretary

IBM Southbank SA (Support Administrator)

PROFESSIONAL QUALIFICATION

OCR Level 3 NVQ Diploma - Business and Administration

OCR Level 3 - Business Skills

Intermediate Umpire – All England Netball and European Association (qualified & member)

EDUCATION AND TRAINING

Erith School, Erith Kent, United Kingdom

CEE - 4 O’levels - 2 CSE - 8

*CEE = Certificate of Extended Education (Grades between – As and Cs)

COMPUTER LANGUAGES/SOFTWARE

Microsoft Suite (Word Outlook, PowerPoint, Excel ), RiO; Care Notes

INTERESTS AND ACTIVITES

Playing Netball at Club, County (Essex Metropolitan) and National level. Coaching junior netball and officiating netball matches at a

intermediate level. Tennis, Golf, Badminton and Basketball, Music, Food, Cinema, Travelling and visiting historical places.

– Completed the Race for Life 2013

REFERENCES

Available on Request.

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