Phillip Wong

acuwt3@r.postjobfree.com **** Euclid Ave

209-***-**** San Diego, CA 92105

Objective: Exceeding expectations in providing clear and concise technical customer support. Vast knowledge of computer hardware and clinical software. Ability to innovate, direct, and educate those around me.

Technical Skills

?Office 365 ?Windows Server ?Cisco Meraki Appliances ?Cisco Unified Communications ?Clinical Applications ?AllScripts ?Centricity ?Windows 7,8,10 ?Microsoft Office 2013 ?PuTTY ?Citrix ?Inventory Auditing ?Active Directory, ?Ubiquiti Appliances ?Trilingual in Japanese/Chinese/English, ?Android/IOS Devices ?TCP/IP Network Configuration

Professional Experience

Help Desk Engineer (April 2016- Present)

Xceptional Networks (MSP) 4995 Murphy Canyon rd, San Diego CA 92123

Main support for the Service Desk line

Ensure projects and tickets be completed on time

Simulate projects in virtual environments to forecast issues

Record outages and notify corresponding parties

Provide desktop support via phone or email.

Help Desk Analyst (August 2015- March 2016)

Scripps Health 10010 Campus Point Dr, La Jolla CA 92101

Provide first line support for any information technology issues and problems.

Quality technical support through phone,email,instant messaging.

Responsible for managing critical incidents.

Escalate problems as required to Tier 2 and Tier 3 support teams.

Timely follow up on tickets until resolved.

Act as a liaison between customers and technical escalation teams

Quickly and accurately determine incident scope and impact.

Certifications

CompTia A+ December 2015

Cisco IT Essentials August 2015

EDUCATION

Bachelor of Arts in Japanese Culture from UCSB 2011

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