TRISTY D. ANDERSON

(***) *** - ****

acuwsy@r.postjobfree.com

EDUCATION:

Southwest Tennessee Community College c/o 2004 - Memphis, TN - A.A.S. in Criminal Justice - cum laude

Strayer University c/o 2013 – Memphis, TN - B.S. in Criminal Justice – cum laude

Strayer University c/o 2016 – Memphis, TN – M.S. in Human Resource Management – magna cum laude

Knowledgeable about HR functions

oCoaching and Development

oCompensation and Benefits

oEmployment Law(s) and Employee Relations

oPerformance Management

oTalent Acquisition & Management

oTotal Rewards

SKILLS:

Excellent verbal and written communication and interpersonal skills

Strong MS Office software experience

Database management and record keeping

Innovative, proactive, and willing to adapt in fast-paced environments

Strong analytical and problem solving capability as it related to conflict resolution and employee relations

HONORS: Golden Key Honour Society Member

CERTIFICATIONS: Tennessee Association of Professional Bail Agents

WORK EXPERIENCE:

2011 – Present AT&T Mobility – Manager Assistant for iPhone Support Specialty Teams – Memphis, TN

Assist in managing over 200+ representatives in groups of 15 with handling customer requests/inquiries concerning services, products, billing, equipment, claims, and reports problem areas

Lead weekly team meeting and tailgates to discuss performance and productivity goals

Coach representative on methods to improve performance

Responsible for credit/inbound collections, activations, customer service, E-services, revenue, fraud, business and technical/roaming support inquiries

Make recommendations according to customer's wireless needs on features, services, accessories, equipment, and rate plans to meet required sales quota and/or de-escalate irate customers

Communicate with customers using web-based tools

Make financial decisions to protect/collect revenues and adjusts customer accounts

2009 - 2011 iTrust Federal Credit Union - Member Service Representative - Memphis, TN

Provide customer service to assist in member inquiries about accounts and financial products/services/monetary instruments

Process monetary transactions i.e., deposits, withdrawals, loan payments, open & close investment, checking, saving accounts, process personal loans

Balance vault, cash drawer, and ATM

Responsible for regularly updating employee handbook policies and procedures

Create and maintain the database and spreadsheets containing all vendor information

2008 - 2009 SunTrust Banks Inc. - Financial Service Representative - Memphis, TN

Sell financial products/services/monetary instruments by placing outbound phone calls, receiving inbound inquiries, and in person

Recruit individual and business accounts

Open & close banking facility, accounts, & loans

Provide customer service to assist in client inquiries

Perform monetary transactions, balance cash drawer

Meet & maintain a sales goal in a retail environment

2007 - 2008 Regions Banks - Relationship Banking Associate - Memphis, TN

Sell financial products/services

Provide technical support to personnel & clients with inquiries concerning internet banking, deposit & loan accounts, conduct research, meet & maintain a sales goal in an inbound call center environment

2006 AIMS Logistics – Mailroom Clerk - Collierville, TN

Open, sort, and scan domestic and international freight invoices

Analyze invoices for errors, research, and distribute invoices to proof department

2005 - 2006 ALSAC/St.Jude Children’s Research Hospital – Volunteer Service Representative - Memphis, TN

Use fundraiser knowledge to recruit businesses and individuals to coordinate fundraisers for St. Jude through outbound phone calls

Manage files

Data entry

Maintain logs and paperwork in call center environment

2005 Mendelson Law Firm –File Clerk - Memphis, TN

Organize and manage records pertaining to delinquent accounts, bankruptcies, levies, garnishments, court dockets

Collect and distribute mail & payments

Fax, file, and copy documents

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