Shevon M. Watson

***** ******** ***.

Country Club Hills, IL 60478

708-***-****

acuwrq@r.postjobfree.com

Objective:

To obtain a long-term position with an organization that will allow me to build, critique, and utilize my customer service and administrative skills to contribute to my employer’s success.

Work Experience

03/13-07/14 Metrosouth Medical Center Blue Island, IL

Admitting Clerk/Emergency Room Registrar

Obtains correct and complete information from patient/guarantor regarding both demographics and insurance.

Maintain details of the patients admitted in ER. Include details such as personal and contact details, medical condition, treatments administered, concerned medical practitioner's name, etc.

Maintain record of the patient's medical tests, records, details of the medicines and vaccinations administered.

Obtains necessary signatures on each front sheet (giving consent for treatment) with no omissions.

Collects any upfront payments, such as co-pays, prior to registration.

04/08-03/14 Characters Day Care

Administrative Assistant Matteson, IL

Manage a multi-phone line with efficiency and empathy while triaging all calls and prioritizing the necessity of visits.

Provide administrative support to directors including research, financial reporting, strategic planning, and department presentations.

Maintain promotional inventory.

Knowledge of Microsoft Outlook, Microsoft Word and Microsoft Excel.

Provide support on special projects as needed.

Demonstrate excellent interpersonal skills with all levels of management and offer ideas to assist the team to meet the needs of an evolving practice.

05/10-01/11 Country Club Hills fire Department and Recreation Center (heartland temps)

Administrative Assistant Country Club Hills, IL

Keyed in, checked over, proofread and finalized letters, reports statements, invoices, forms, presentations and further documents, from notes or Dictaphone, using computers.

Sent and took delivery of messages and documents by means of fax machine or electronic mail.

Performed secretarial tasks for instance preparing invoices and bank deposits.

Maintained privacy in all facets of client, employees and agency information.

Administered all aspects of general office coordination.

12/07-03/08 H&R Block Chicago, IL

Tax Associate

Responsible for providing compliant and customized tax preparation services to client.

Solved customer issues with multi-functionality, versatility and teamwork.

Applied our principles and utilized internal resources to ensure customer needs are met.

Developed and maintained relationships with customers to understand needs and achieve resolutions.

Completed service requests as assigned by researching customer items completely and accurately.

04/06-09/06 Bay Furniture Homewood, IL

Assistant Manager

Managed floor operations.

Responded to customer concerns or questions regarding prices, sales, exchanges, and merchandise.

Monitored store inventory levels and insured that merchandise was properly stocked and maintained.

Participated in the deposit of daily store receipts, and completed related record-keeping requirements.

Delivered excellent customer service by anticipating the expectations of our targeted customer base.

08/2001-11/2005 The Secret Place Hair Salon Flossmoor, IL

Stylist Assistant/ Receptionist

Scheduled, greeted and attended clients, vendors and guest at the desk.

Answered and redirected calls to appropriate staff members.

Coordinated and managed office services, for instance records, budget preparation, personnel and record keeping.

Utilized Ms Office in daily tasks and responsibilities.

Education:

10/07-01/08 Olive Harvey College Chicago, IL

Received GED certificate

Organizations:

Gospel Choir (Homewood-Flossmoor High School)

Steppers Team (Homewood-Flossmoor High School)

Skills/Strengths

Ability to maintain and file department records.

Cash Handling

Computer input, Computer Software MS (PowerPoint, Word, and Excel)

Typing 45 WPR

Organizational skills and dependable

Team player and Customer Service

Punctual/Time manager

Familiarity with HCFA forms and HIPPA compliance

Ability to handle and solve the problems of clients

Deep knowledge of insurance billing and regulations

Certificates:

03/2008-Present Jobs for Youth Chicago, IL

Certificate of completion

A two year job readiness program involving an eight-day workshop which concentrates on job preparation and employment skills, life and future career development

Acquired money management and financial literacy using the FDIC’S “money smart” program.

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