Regina M. Thompson

**** ********* **

Dublin, OH 43017

313-***-****

acuwrg@r.postjobfree.com

Summary:

Client focused professional with a background in the financial industry. Detail oriented advisor with strong people and time management abilities. Skilled at fielding routine and complex account issues.

Education:

Upsala College, NJ

College Credits, Data Processing

New River Technical College, Bluefield, WV

Certificate, Medical Billing and Coding

Certificate, Medical Office Clerk

Experience:

07/2013 – Present Fiserv, Remittance Analyst

Dublin, OH

Product Support Specialist/Project Coordinator

• Implemented Online Bill Pay projects.

• Diligently handled multiple projects simultaneously from implementation to on-boarding.

•Provided product, browser, and customer support for Fiserv’s many clients.

•Responsible for analyzing large amounts of data through SQL queries.

•Conducted payment research, providing technical support to end-users.

•Prepared sales queries for Bill Matrix as well as handled escalated payment issues.

•Managed project work meeting all goals and deadlines.

02/2010 – Present Ghost Writer Publishing

Newark, NJ

Supervisor, Research and Data Analyst

• Responsible for maintaining integrity of submitted manuscripts.

• Edited writings before being sent to print.

• Proofread materials for authenticity and verified copyright information.

• Hired and trained staff.

•Led meetings and provided updates on projects.

•Maintained appropriate files and contracts to ensure completion dates were adhered to.

•Prepared presentations.

07/2008 – 06/2013 Associated Community Services, American Communications Network

Southfield, MI – Farmington Hills, MI

Professional Fundraiser/Client Support and Retention Supervisor

• Inbound and outbound sales.

• Performed call critiques (monitoring) as well as coached areas of deficiency.

• Prepared accounts’ receivable reports.

•Cultivated and strengthened relationships to maintain and increase the bottom line.

•Tested and implemented new sales methods to increase profitability.

•Oversaw a team of 20 associates.

•Designed training materials intended enhance employee/corporate culture.

03/1999 – 06/2007 Vanguard CDC AmeriCorps

New York, NY

Team Lead, Volunteer Training and Recruitment

• Developed programs that increased community awareness and civic responsibility.

• Oversaw the communication between the residents of target communities and the businesses of said communities.

• Devised new strategies that increased volunteerism.

• Interviewed and trained new hires.

•Prepared reports and co-wrote grants to expand funding availability.

•Directed meeting with community advisors and political leaders.

•Participated in national cleanups such as Hurricane Katrina.

Related Skills:

• Microsoft Office (Outlook, Word, Excel especially)

• Peoplesoft

•Salesforce

•SQL

•Data Entry

•Up-Selling/Sales Support

•Customer Order Fulfillment

•Call Center Operation

•Complaint Handling

•Project Management

•SharePoint

• Proven ability to acquire and apply knowledge rapidly and effectively

• Proven ability to adapt quickly to workplace challenges

•Performed complicated SQL queries

•Contact Management Systems

•FACETS

Fiserv Completed Courses

• Bank Secrecy Act and Anti-Money Laundering

•Code of Conduct & Business Ethics

•Building Winning Partnerships

Vanguard CDC AmeriCorps

•Lean Six Sigma

•Conflict Resolution

Contact this candidate