***** *. ******* *** *** Angeles, California ***** . Home 323-***-****. Cell 323-***-****

acuwi2@r.postjobfree.com

Professional Summary

Service driven sales manager with more than 6 years of experience in customer service, and every other aspect in store management. Dedicated to providing the highest level or service, and delivering results above expectation. Outgoing and energetic, capable of handling multiple responsibilities simultaneously. Exceptional verbal and people skills. Trained and developed highly functional staff by setting clear expectations, holding team accountable for results, and leading by example. Great asset to any company, adapt quickly to change, work well in a dynamic enviornment

Skills

.Team leader

.Customer service

.Conflict resolution/ problem solving

.Organization and planning

.Retail sales and service

.Coaching and mentoring

.Operations

.Staff training and development

WORK HISTORY

Sales/ Operations manager

01/2015 to present

SWP SIGNS

Drive daily sales, through strategic networking on a business to business operation. Responsible for accurately assessing incoming orders and providing correct pricing for customers. Create spreadsheets to better articulate price breakdowns. Keep track of inventory, and filling of customer invoices. Maintain day to day operations ensuring proper safety protocols are being followed by all staff while working. Present mourning rally and articulate daily planning and set individual goals. Follow up with customers regarding quality satisfaction. Daily use of Microsoft office including excel, word, powerpoint, and photoshop.

Event staff/ greeter

03/2014 to 03/2015

Contemporary service corporation

Worked special events as event staff. Normally acted as a greeter or a host, providing friendly service and assistance to all guest directing them in the right direction, and answering any questions they may have regarding the event

Sales Supervisor 10/2008 to 10/2013

Macys- Los Angeles, Ca

Trained and developed store staff in customer service techniques. Built positive rapport with sales associates to drive business daily. Monitored and implemented corporate programs in sales and merchandising. Created an environment that consistently met expected goals. Motivated staff to create a clean and enjoyable environment with appropriate product availability. Maintained high standards and handled customer complaints promptly.

Customer service associate 05/2006- 03/2008

The Home Depot- New Orleans, LA

Provided friendly greeting to customers entering the department, and asked open ended questions to determine there needs. Described product to customers and gave them details on the features and benefits. Operated forklifts and other machinery to ensure shelves were stocked and product available for customers. Ensured the ultimate customer experience by addressing customer concerns, demonstrating empathy and resolving customer promptly. Provided assistance cashiering as needed.

Education

completed 2 years : Business

Dillard University- New Orleans, La

High School diploma

2006

Crenshaw High- Los Angeles Ca

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