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Supply Chain Customer Service

Location:
Texas
Posted:
May 22, 2016

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Resume:

Faith M. Wood

***** ******* **** ********, ** ***02

acuwgm@r.postjobfree.com 678-***-**** www.linkedin.com/in/faithmwood/

VP / Senior Director – Supply Chain Global Operations Quality

Senior leader with a record of success driving Lean manufacturing operations, Supply chain strategy, and Quality systems to deliver business results. Adept at creating strategies for business turnaround and competitive product positioning. Respected for supply chain and manufacturing operations leadership, global competitive strategy development, advanced technology collaboration, and innovative product/program launch. Areas of expertise include:

Global Operations & Supply Chain

Strategy & Vision Development

Quality Systems

Lean Value Stream Transformation

Product / Program Launch

Six Sigma Methodologies

Supplier Collaboration

Customer-Focused Culture

Creating competitive strategies for global excellence in Supply Chain, Lean Manufacturing, and Quality

Nike Incorporated 2013 to Present

Nike North America Supply Chain – Memphis, TN

Director of Operations North American Distribution Center (2014 to Present)

Responsible for launching a 2.8M sq ft new Distribution Center for Apparel, Equipment, and Footwear. Provide strategic direction and leadership for Inbound Operations including building a trained workforce across 4 shifts, developing and implementing product lean process flow, and managing Inventory accuracy and turns. Manage a leadership team of 16 Functional leaders, 800+ employees both Nike and contingent labor and a total operating budget over $100M.

Developed Inbound Operations Strategy, resulting in 5 hour dock to stock performance

Successfully Developed and implemented facility ramp up plans resulting in achieving volume expectations, cost per unit goals, customer quality targets, and inventory accuracy expectations through standardized lean processes.

Improved Digital and Wholesale delivery performance through lean process improvements, product flow release timing through the facility, and functional area tracking tools

Recipient of the Dream Team Award at the yearly Nike Supply Chain Senior Leadership Meeting, June 2015.

Nike North America Supply Chain – Memphis, TN

Director of Operations Shelby Distribution Center (2013 to 2014)

Responsible for Distribution Center Operations for Apparel and Equipment. Provide strategic direction and leadership to build and empower a winning team, create premium distribution processes for marketplace excitement, and deliver value to our shareholders. Manage a leadership team of 6 Functional leaders, 1200+ employees both Nike and contingent labor and a total operating budget of $96M.

Led Transition of weekend Operations to 3PL, leading to significant improvements in cost with no deterioration in safety or delivery performance.

Reduced charge backs due to quality defects by 50% in 5 months by instilling a quality culture focused on our customers and standardized lean processes.

Improved Digital customer delivery performance of 99.89% through development and implementation of a supply chain strategy, standardized lean work processes, and engagement of the team.

Caterpillar Incorporated 2008 to 2013

Caterpillar Forestry Division – Lagrange, GA

Global Operations and Supply Chain Manager (2010 to 2013)

Brought in by Caterpillar Senior Leadership Team to orchestrate an operational turnaround of the Forestry business. Provide strategic direction and leadership to achieve superior results through implementation of Lean manufacturing processes. Direct a management team of 7 in Facility Management, Supply Chain, Purchasing, Marketing & Sales, and Supplier Development, with 350+ employees and a total operating budget of $330M.

Led Extended Value Stream Transformation across many areas of the business, leading to significant improvements in safety, delivery performance, and quality.

Improved safety performance 40%+ by instilling a safety culture division-wide and instituting cross-functional teams to conduct safety risk assessments and address safety concerns with operations.

Improved on time delivery performance to customers from 17% to 94% through development and implementation of a supply chain strategy, standard work, and takt time in operations.

Achieved a 20% - 30% improvement in quality through implementation of a non-conformance management process and establishment of a supplier quality team.

Selected by Caterpillar CEO to participate in Stanford University Executive Program as one of 23 executives from Caterpillar. Completed the one-year program in May 2012.

Caterpillar Advanced Component Systems Division – Peoria, IL

Global Supply Chain Director (2008 to 2010)

Provided strategic direction and leadership to a team of 7 Supply Chain, Quality, and Lean Managers supporting the Caterpillar Production System (CPS) across 20 global facilities in the Advanced Component Systems Division.

Project Leader for the Earth Moving Division in lesser regulated countries (LRC). Led cross functional team to deliver 5% product cost reductions in first six months (2010), and 10% in 2011, and 20% in 2012.

-Led global team to develop a low-cost country (LCC) sourcing strategy and process that is still used today.

-Worked with strategic initiative team to develop an enterprise cost management tool.

-Developed low-cost country (LCC) supplier collaboration proposal for China, working with site and segment managers in Beijing and global product managers

Project Leader for the Enterprise Power-Up Project, collaborating with global teams across Caterpillar, focused on identifying and resolving dealer, manufacturing, and supplier issues in preparation for the expected global economic upturn. Evaluated all facets of the business; identified gaps and developed mitigating processes to close gaps. Project was approved by Senior Leadership Team and executed company-wide.

Led development and implementation of a supply chain strategy to improve inventory turns and reduce supply chain costs.

Ford Motor Company 1987 to 2008

Auto Alliance International – AAI (Ford Motor Company and Mazda Motor Corporation JV) – Flatrock, MI

Plant Manager (2005 to 2008)

Member of the Executive Committee and AAI Board of Directors, reporting to the President and CEO. Direct an 8-person Operating Committee, 3,000 hourly and 200 salaried employees. Accountable for a $500 million operating budget and a $15 million capital project budget. Functional responsibility for product/program launch, quality, union-management relations, material flow and logistics, dealer and Ford division supply networks, and customer service.

Turned around the underperforming AAI organization, from a $70 million loss in 2005 to performance of over $8 million favorable to budget in 2007. Achieved 33% improvement in quality indicators, a 22% safety improvement, and a 15% improvement in fixed costs budget of $83.5 million. Achieve 40% improvement in employee satisfaction.

Successfully implemented Lean methodologies under the Ford Production System. Led teams to implement lean processes, achieving an 8% improvement in facility uptime (throughput) and a 50% improvement in scrap/cycle loss.

Improved Mustang Quality performance by 33% and achieved a 45% improvement in warranty cost performance.

Improved Mazda Quality performance by 5% and achieved a 7% improvement in warranty cost performance.

Successfully negotiated and implemented Competitive Operating Strategies and Agreements (COAs), resulting in $17 million of savings yearly.

Ford Advanced and Manufacturing Engineering – Dearborn, MI

Chief Engineer for Global Paint Engineering (2003 to 2005)

Led technical team to develop a short term Global Competitive Strategy for Paint technology and processes; as well as a long-term Paint Competitive Strategy including facilities, products, processes, and environment leadership. Responsible for developing facility and bulk material requirements for future new product / program launches, working in collaboration with New Product Color Studio.

Chaired global team working with industry leaders in technology collaboration projects to improve environmental impact, including the development and implementation of Low VOC chemicals.

Successfully developed competitive solutions for customer satisfaction with Ford Dealer Council, comprised of the top Ford, Lincoln, and Mercury dealer owners across the U.S.

Executive Sponsor for advanced paint manufacturing technologies, leading cross-functional teams to develop, pilot, and sponsor new technologies across Ford Motor Company.

Member of Global Technology Governance Board of Directors, comprised of Ford senior global leadership; assessed future product/facility technology and material enhancements, working closely with global supplier base.

Ford Advanced and Manufacturing Engineering – Dearborn, MI

Director for Advanced Manufacturing Technology Development (March 2003 to September 2003)

Led multi-disciplinary teams in the development of strategic manufacturing and assembly technologies to improve the manufacturing competitive position of Ford Motor Company. Brought new manufacturing technologies to production readiness for Operations improving safety, quality, and productivity.

Member of the National Negotiations Team for Ford Motor Company/UAW contract

Represented Ford on the Engineering School Board of Directors at the University of Michigan, responsible for identifying curriculum requirements, industry gaps, and internship opportunities.

Member of NACFAM – National Council for Advanced Manufacturing – an industry sponsored coalition of corporate CEOs and Leadership working with U.S. government officials and educators to advance manufacturing technologies and innovation in the U.S.

Various Ford Assembly Plants – Various Locations

Plant Management / Leadership Positions (1987 to 2003)

Held positions of increasing responsibility at the Twin Cities Assembly Plant (St. Paul, MN), Ohio and Lorain Assembly Plants (Lorain, OH), Kansas City Assembly Plant (Kansas City, MO), Norfolk Assembly Plant (Norfolk, VA), and Louisville Assembly Plant.

Education

Kettering University – Flint, MI

Bachelor of Science (B.S.) in Electrical Engineering, 1987

Master of Science (M.S.) in Operations Management in process (2 classes left to complete degree)

Stanford University – Stanford, CA

Caterpillar Executive Program, 2012

Community & Professional Leadership

Board of Directors, New Venture, Inc., a non-profit organization providing training and securing employment opportunities for people with disabilities, in Lagrange, GA

Champion / Executive Advisor for Six Sigma Black Belt and Green Belt Projects at Caterpillar and Ford

Executive Advisor – Ford Women in Manufacturing (WIM), Ford Manufacturing Operations Personnel Development Committee, and Ford Manufacturing Leadership Development Program



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