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Engineer Customer Service

Location:
Arlington, VA
Posted:
May 22, 2016

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Resume:

Quinton Scott

*** ***** ***** ****** #*

Arlington, VA 22204

(703)231 – 1513 acuwfm@r.postjobfree.com

SUMMARY

A Broadcast Media and Satellite Teleport Operations professional with 12 years experience in various file server technologies, cable broadcast switching of control board and post-production services. Proactive and motivated team player with effective organizational skills.

PROFESSIONAL EXPERIENCE

WUSA-TV9 6/22/15 – present

4100 Wisconsin Ave NW

Washington, DC 20016

Vacation Temporary Studio Technician

Maintain multi-media platform service and troubleshoot video and audio problems with satellite, microwave and fiber HD/SD format transmissions systems via Evertz, Philips,Verizon AVOC HD Switch and CP 3000 routers. Knowledge of various digital video and audio formats (H.264, MPEG2, MPEG4, 720P, 1080i), play out broadcast servers and storage area networks, vector scopes and digital video recorders, satellite traffic and strong computer skills. Responsible for monitoring back-up master control air chains for two networks, WUSA-TV (CBS affiliate) and BOUNCE-TV (CBS owned).

Hibernia Networks, Inc. 2013 - 2014

201 North Charles Street

Baltimore, MD 21201

Network Operations Technician

Primary contact for all incoming customer calls and email.

Booking and activation of occasional use media services.

Managing media events from testing through completion.

Documenting clearly and effectively information in the Trouble Ticket system and SharePoint for communication to other staff, to open tickets and follow up on escalated problems.

Monitoring, troubleshooting & correcting media service and network problems

Diagnosing troubles identified by network monitoring and working to resolve issues

Working with various third parties (Engineers, Provisioners, Infrastructure Vendors, Customers, and Developers) to narrow down problems and achieve resolution.

Protecting services around internal and external network maintenance events.

Experience with broadcast based bookings systems.

Experience with video test equipment including ASI analyzers and waveform monitors.

Experience with encoders, decoders, & frame rate converters.

Experience with NMS management system modeling and operation.

Experience with SONET, Ethernet, & video transport troubleshooting.

2-3+ years or experience in a broadcast bookings or activations role.

3-4+ years of experience with implementation or support of large, complex networks or equivalent experience.

Excellent communication, interpersonal, organizational skills, and a demonstrated history of high-level achievement in cross-functional organizations.

Fox News Channel 2012 - 2013

400 North Capitol Street NW #550

Washington, DC 20001

Freelance Transmission Operator

Maintain multi-media platform service and troubleshoot video and audio problems with satellite, microwave and fiber HD/SD format transmissions systems via Evertz, Philips,Verizon AVOC HD Switch and CP 3000 routers, Tandberg encoders/decoders. Knowledge of various digital video and audio formats (H.264, MPEG2, MPEG4, 720P, 1080i), play out broadcast servers and storage area networks, vector scopes and digital video recorders, satellite traffic and strong computer skills. Responsible for monitoring back-up master control air chains for two networks.

Flying Colors Broadcasts 2012 – 2013

2000 M Street NW Ste. 345

Washington, DC 20036

Freelance

Providing technical support via free-to-air satellite receivers, Dish Network and Webcast to clients for Leadercast Broadcasting events. Assisting clients with set-up, testing and troubleshooting procedures for high quality product delivery.

Arqiva, Inc., Washington DC 2008 – 2011

Teleport Operator

Maintain and ensure the operation of full-time, contracted Occasional Use and ad-hoc customer services, including the first line resolution, management and reporting of faults, incidents and anomalies.

Ensure fixed services are operating nominally and in line with the customer requirement by proactive monitoring of service management systems and the conduct of routine checks as dictated by the Operations Supervisor.

Initiate and maintain MCR functions including: terrestrial connectivity and/or satellite uplinks and downlinks, fiber optic switching, High Definition (HD) transmissions, standards conversion, analog and digital transmissions, Customer service, off-hours scheduling in the absence of the Bookings Department, customer continuity checks and troubleshooting.

Provide detailed information to colleagues on the status of the Teleport and all services at the point of shift change over; assistance to the Facility Engineer and Projects Team as required, without compromise to services under my immediate control.

Actively assist in the training and familiarization of new team members on the requirements of the job, as well as existing colleagues on any service changes to treat colleagues, customers and suppliers with respect, integrity and professionalism.

Knowledge of Tandberg: encoders, decoders, and multiplexers; Snell Alchemist and Mach HD standards converters; Philips, Thomson, Cisco and Snell routers and switches. VSAT network operations experience of geosynchronous satellites (4.5m). Monitoring tools include GMACS, Cisco and Miranda Automation systems. IDirect experience.

WSFA –TV 12 NEWS (NBC affiliate) 2005 – 2008

Montgomery, Alabama

Master Control Operator

Assisted engineers in trouble shooting equipment problems. Report any log and/or equipment deviations to Chief Engineer.

Executed proper operation of transmitter.

Performed and maintained MCR functions including: insertion of all on-air commercials, promos, topicals and ID’s via Sundance automation (Fast Break) traffic tools, operated Integrated Receiver Decoders (IRDs) and DVC PRO HD technology to record satellite feeds for on-air broadcast, operated and monitored various video tape formats (both SD and HD). Operated Utah Scientific control board systems for quality control of all inbound and outbound digital video data. Monitored audio and video levels for tower light status and logged results on station logs.

WAKA – TV 8 (CBS affiliate) 2000 – 2005

Montgomery, Alabama

Master Control Operator

Assisted engineers in trouble shooting equipment problems. Report any log and/or equipment deviations to Chief Engineer.

Executed proper operation of transmitter.

Performed and maintained MCR functions including: insertion of all on-air commercials, promos, topicals and ID’s via master control switcher board, operated Integrated Receiver Decoders (IRDs) to record satellite feeds for on-air broadcast, maintained and monitored multiple channels via computer and Utah Scientific control board systems, monitored audio and video levels for tower light status and logged results on station logs.

WCOV – TV 20 (FOX affiliate) 1998 – 2000

Montgomery, Alabama

Master Control Operator

Assisted engineers in trouble shooting equipment problems. Report any log and/or equipment deviations to Chief Engineer.

Executed proper operation of transmitter.

Performed and maintained MCR functions including: insertion of all on-air commercials, promos, topicals and ID’s via master control switcher board, operated Integrated Receiver Decoders (IRDs) to record satellite feeds for on-air broadcast, maintained and monitored multiple channels via computer and Utah Scientific control board systems, monitored audio and video levels for tower light status and logged results on station logs.

EDUCATION:

Troy Sate University Troy, Al.

Major: Broadcast Journalism

TRAINING CERTIFICATIONS AND SKILLS:

Networking Fundamentals Course

Q6 Training, Redtray Limited

Restricted Radiotelephone Operator’s Permit - 1985



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