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Customer Service Manager

Location:
Texas
Posted:
May 22, 2016

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Resume:

Ana G. Hernández

Brookland, AR *****713-***-**** ● acuwfe@r.postjobfree.com

Profile

Planning Manager ● Lean Champion ● Production Supervisor ● 16 years in Progressive roles with Wordlclass Manufacturing Facilities

Increase productivity, quality, and profitability through keen data analysis and process design: significantly improve operations and provide efficient resolution of production issues.

Professional Experience

Planning Manager January 2014-present

Schlumberger - Houston, Texas

Management of the Master Production Plan by ensuring On Time Delivery through the supply chain and manufacturing network. Review and manage change requests from customers, production & suppliers, making appropriate reschedules.

Selected Contributions

Improved Lead Time in 15% in three of the families for high runners

Reduced excess inventory levels by 43%

Lead the standardization program in CHPC location to reduce lead time by 40% and reducing the cost by 10%.

Planning Leader January 2013-January 2014

Schlumberger - Houston, Texas

Responsible for managing excess and obsolete inventory from three different locations (US, Dubai & Romania) and determine the inventory to be moved to new locations (China & Mexico) due to a business decision of transfering the manufacturing process

Selected Contributions

Reduction of the inventory in 53% during the first 12 months of a 36 months period

Coordinate with PL Managers and Controllers from different locations to determine the inventory to transfer and to forecast the exposure related to it

Lean Champion October 2010-January 2013

Schlumberger - Houston, Texas

Drive Continuos Improvement Projects, identifying areas of opportunities. Enforce the implementation of Lean and use of Six Sigma Tools by training shop floor personnel, implementing and monitoring metrics.

Selected Contributions

Cost Savings of $300,000.00 during 2011 by identifying opportunities for improvement.

Established 6 Autonomous Teams, coaching employees on how to work more efficiently implementing some of the lean tools in the processes.

Reduction of standard times by 20% with the implementation of process improvements and 5’s techniques

Production Supervisor April 2009-October 2010

Pittsburgh Corning Corporation - Fresno, Texas

Manage the production process in order to meet the company’s objectives for: production (efficiency), quality, cost, safety regulations and employee relations. Root cause analysis of failures, develop and implement action plan to prevent reoccurrence. Monitor and adjust production schedules to optimize output and customer service.

Supervise and assist in employee hiring, and training. Create cross-training program to improve the productivity and efficiency of the process. Conduct performance reviews and take disciplinary action when necessary.

Selected Contributions

Reduce OT managing the existing resources and utilizing alternatives methods.

Decrease manpower by 8% combining different positions.

Design of electronic tool to keep accurate inventory and improve communication between Shipping and Production Departments .

Process Engineer March 2008-March 2009

Hope Global of Detroit - Detroit, Michigan

Evaluate current assembly processes for improvement opportunities. Recommend process changes & coordinate implementation. Provide layout, tooling, methods & material handling technical solutions to assembly issues. Identify production requirements, fixture recommendations. Assess manufacturing capacity, identify problems, perform Root Cause Analysis, and develop successful and practical solutions to manufacturing problems. Develop, revise and document manufacturing processes to meet cost, quality, scrap, labor and safety goals. Support daily production through training, documentation, process development & maintenance; team oriented problem solving, FMEA's and PPAP management.

Selected Contributions

Reengineer production and warehouse layouts to change facility location improving the flow process.

Design of Learning Curves for the different products and a Training Procedure decreasing the training time by 25%

Prepare all required documentation to approve PSO for new launches. Including capability studies to determinate the product specifications.

Quality/Production and Engineering Supervisor June 2000-September 2007

Conair - Turrialba, Costa Rica

Manage all production planning in the plant, to include 35 production personnel, 5 maintenance technicians, and 3 shift supervisors. Responsibilities included Quality Control of all incoming and outgoing material. Followed up Engineering Change Requests and applied to the process or product. Determine methods and techniques for improving safety, quality, environmental compliance, production rate, process efficiency, and economics. Develops and improves Standard Operation Procedures.

Selected Contributions

Conceive and implement a reengineering process obtaining cost reduction programs up to 35%.

Participate in the development of operating budgets including materials, staffing, expense and capital expenditures.

Coordinate all orientation and training of employees and supervisors.

Develop layout designs to improve utilization of production lines in a new facility with a expansion of more than 400% within 3 years

Perform efficiency studies to focus on areas of improvement in production.

Development of the new launches and follow up of each until the product is established.

Education and Skills

Academic Green Belt, M-I Swaco Sep 2011

APICS, CPIM: Basics of Supply Chain Management, Master Planning of Resources, Detailed Scheduling and Planning; Oct 2011

Masters of Business Administration. Costa Rica Institute of Technology Cartago, Costa Rica. 2003-2005

Bachelor of Industrial Engineering. Costa Rica Institute of Technology Cartago, Costa Rica. 1997-2000.

Project coordination and planning capability

Ability in team work and under-pressure work

Languages: Spanish (maternal language), English (oral and written, advanced)



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