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Customer Service Manager

Location:
Glen Burnie, MD
Posted:
May 22, 2016

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Resume:

Jason Andrews

acuwf2@r.postjobfree.com Mobile: 240-***-**** 4414 Stockbridge Ct Bowie, MD 20720

Summary

Eleven years of experience in areas of administration, contracts, grants, accounting, operations and project management; which includes government and private industry. Regarded as a diligent worker with capability to intellectually absorb and implement new procedures and tasks. Key areas of expertise include: Operations Management Business Development Contracts Management PROGRAM and Project Management

Professional Experience

Ellucian Company, L.P. – IT Contracts Administrator, Fairfax, VA, December 2015-Febuary 2016 (Consultant)

Duties include cradle to grave full life cycle contracts administration on commercial software contracts. Drafting, Reviewing, Creating, Negotiating and Awarding software license, maintenance, SaaS and professional services contracts. Performing contract analysis on contract terms and conditions. Providing training and guidance to others as needed on legality of contract preparation/review and negotiation. Prioritizing multiple tasks in order to meet tight deadlines. Investigating contracts to solve complex problems. Providing excellent customer service to both internal and external customers.

American Small Business Alliance – Contracts Manager / Operations Manager, Ellicott City, MD April 2015 to July 2015 [Consultant]

Business Development: Researched industry, related events, publications, and announcements. Screened potential business opportunities by means of analyzing market strategies, deal requirements, potential, and financials. Developed strategies and positions by studying integration of new venture with company strategies and operations. Examined risks potentials; estimating partners' needs and goals. Enhanced company reputation by accomplishing new and different requirements and exploring opportunities to add value.

Contracts Management: Cradle to grave full life cycle contracts management on government and commercial contracts. Created and executed NDA’s and Teaming Agreements. Drafted, Reviewed, and Awarded contracts, subcontracts and managed subcontractors. Developed negotiation strategy and leads negotiation team on contractual issues. Responding to RFP’s/RFI’s/RFQ’s from Government and Commercial Customers. Provided supervision to internal business teams on corporate goals and objectives relating to contract activity. Point of contact for all communication with finance and business team for resolution of contract issues and disputes. Identifying and implementing new contract policy and processes according to federal and commercial clauses. Provided contractual guidance and training to experienced professionals on contracts laws and policies.

Project Management: Managed projects from instauration to closure. Working on projects for the culmination of projects charter outlining goals, budget, timing, deliverables, project scope, and required resources. Completed work breakdown structure for the estimation of efforts needed for each task. Communicated clearly the expectations to projects team members. Resolved issues and solving problems throughout the project cycle. Determined the requirement of external contractors or consultants to accomplish the projects plan, recruiting and managing appropriate staffing if required. Tracked and reporting projects milestones and providing status reports. Ensured archive of projects documents after the project’s completion.

New Song Bible Fellowship Church – Project Manager, Lanham, MD October 2013 to October 2014 (Part-time)

Duties included daily church operations. Supporting the senior pastor and operation’s manager to improve the long-term strategy and planning for the organization. Initiating, managing, and following up on specific steps and strategies designed to ensure the currency, availability, and ongoing utilization of church operations. Setting schedules and deadlines. Communicating to Sr. leadership on setting agenda's and leading team meeting as well as oversaw other volunteers on the team.

Kforce Professional Services, Washington, DC May 2010-May 2014 (Consultant)

PARCC, Inc. – Contracts Specialist

Responsibilities included cradle to grave full life cycle contracts and grants administration on government and commercial contracts and grants. Drafted, Reviewed, Created and Awarded contracts and subcontracts. Tracked contract terms from proposal to project close out. Coordinated approvals of contracts, subcontracts and grants. Reviewed solicitations request to ensure compliance with terms and conditions. Organized and submitted cost proposals which included pricing and scheduling details. Coordination of requirements and cost proposal risk assessment. Modified contracts schedules and participates in vendor reseller agreement negotiations. Coordinated with program managers ensure contract requirements were fulfilled. Reviewed and approved subcontractor invoices. Maintained current knowledge of relevant contractual procedure and practices. Participated in special projects as required.

Granite State Manufacturing - Contracts Administrator

Responsibilities included cradle to grave full life cycle contracts administration on government and commercial contracts. Drafted, reviewed, created and awarded contracts and subcontracts. Responded to RFP’s in compliance with the FAR and customer solicitations requirements. Coordinated development of the work authorization requirements documents. Wrote statements of work in accordance to specifications. Drafted, Reviewed, Created and Awarded subcontracts and modifications. Created and executed NDA’s and Teaming Agreements. Ensured contract files are developed, completed and maintained. Created and edited weekly/monthly Contracts Department Reports to send to internal departments and customers. Oversaw contract compliance and development of timelines, processes, funding, and budgets of contracts.

Kaiser Permanente - Contracts Administrator

Duties included cradle to grave full life cycle contracts administration on Construction, A/E and PM/CM contracts. Drafted, Reviewed, Created and Awarded contracts and subcontracts. Maintained regular liaison with Project Managers, Regional Contract Managers, legal, finance, risk management and external suppliers. Conferred with technical and engineering as needed. Established the qualification and evaluation criteria for solicitations, coordinating the development of the work and authorization requirements documents. Reviewed Risk Analysis; coordinated discussions about project detail and objectives. Managed the proposal evaluation team and prepares recommendations for selection of the successful proposal. Performed cost and price analysis to develop initiatives to manage cost control. Prepared contracts for review to Project Teams for scoring proposal Pre and Post award. Organized pertinent documentation to justify the procurement and contract action to fulfill departmental policy, practices and reporting requirements. Ensured contract files are developed, completed, maintained and stored in accordance with NFS Contracts Procedures. Tracked all vendor exceptions to contracts on appropriate departmental forms for sharing with Regional Contracts Managers and documents sent to vendor for signatures. Ensured contract requests and awards are consistent with the requirement terms and conditions. Making sure finance obligations are met on all contracts for legal signature authority and dollar levels for obligating company expenditures. Assisted in the testing/retesting of Sarbanes-Oxley (SOX) requirements.

Healthcare Resolutions Services - Contracts and Subcontracts Administrator / Project Administrator

Responsibilities included cradle to grave full life cycle contracts administration government and commercial contracts. Developed subcontract RFP’s in compliance with the FAR, CPSR agency supplements and customer solicitations requirements. Prepared constant packages for Contracting Officer’s approval as required. Maintained electronic files, spreadsheets along with the database that contains detailed contract information on all new, existing and archive contracts. Being informed on the current status of all significant projects and sustaining a tracking system for incoming / pending actions. Provided accurate project information to co-workers and upper management on all projects as well as assisting with the gathering of information to keep the company competitive in the market place Worked closely with other internal departments (Business Development, Finance and Operations) to resolve project administration and contract related issues or items of concern. Worked closely with the Director of Contracts to develop plus implement any approvals and procedure that streamline the contracts / project administration process. Ensured strict adherence to company policy and carrying out any additional duties as assigned by the Executive team.

Additional Professional Experience Related - Contracts, Grants, Accounting, and Administrative positions

Contracts Assistant, Riverside Research Institute, Rosslyn, VA 2010 to 2010

Duties included creating and tracking purchase requisitions, project authorizations, purchase orders / task orders and subcontractor solicitations. Coordinated the review, approval, distribution and administration of contracts and proposals.

Document Management Assistant, AAMC, (Contract) Washington, DC 2009 to 2009

Responsibilities included date stamping, mail processing, editing and proof reading of all incoming documents and transcripts. Authentication & verification of student applications, requested forms as well as recommendation letters.

Lab Technician /Catholic University, (Contract) Washington, DC 2007 to 2008

Performed routine data acquisition, sample preparation, provided administrative and laboratory support, conducted regular experimentation on samples as well as maintained of electronic database for Virtual State Laboratory. (VSL)

Accounts Representative /MARCPARC, (Contract) Washington, DC, 2006 to 2007

Managed a portfolio of thirteen commercial parking facilities accounts and the day-to-day status of reserved VIP, monthly, and special parking permits. Daily telephone and email communications with individual and corporate clients as well as collections

Grants Management Assistant / Laurel Consultation Group (Contract) Arlington, VA 2006 to 2006

Participated in grant-related activities, processed applications, following up on incomplete information, coordinated the review of applications, maintained files, and distributed notification letters.

Contracts / Quality Assurance Administrator / Northup Grumman (Contract) - Greenbelt, MD 2005 to 2006

Responsibilities included reviewing and quality assurance of all commercial, government and information technology contracts, keeping a log of these contracts by document tracking. Managed electronic contract’s database,

Contracts Assistant/ Heath net Federal Services (Contract) – Arlington, VA 2005 to 2005

Duties included coordinating all credentialing and contract administration. While compiling contract data information as well as having understanding of operational programs, policies & procedures.

Professional Qualifications

Education: George Washington University School of Business, Contracts Management Certification - April 2010



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