Michael J. Inguengan

Senior Quality Assurance Analyst

Provincial Address : Blk 11 Lot 9 Summitview Subdivision, Phase 1, Barangay San Rafael, Rodriguez, Rizal, Philippines 1860

Home Address : #28 Azcarate Circle, Lakeside Park Subdivision, San Pablo City, Laguna,

Philippines 4000

Contact Information : +63-922-***-****, +63-915-***-****

Email Address : acuwet@r.postjobfree.com, acuwet@r.postjobfree.com

SUMMARY

Being a Manual Tester, member for UAT team, WEB Quality Assurance Analyst and Database Test Analyst, and Team Lead performing test management, I ensure to perform the full duties and responsibilities of an end user and ensure that most of all major features and functional requirements of the entire system and applications are working according to its expected correct behavior.

For 3 years in banking and more than 4 years in Software QA Insurance industry, I handled and supported insurance systems and bank’s technical software and banking operations.

As a Quality Analyst for more than 8 years, reviews client requirements, creates test plans, tests cases and test scenarios, and log all defects on different defect logging tools.

Ensure the client’s expectations are met and the system applications are working effectively and efficiently as expected.

To excel in my current expertise as Software QA Analyst and to provide the best quality results not only to management but also to our clients.

TECHNICAL SKILLS

Quality Assurance

Testing Specialization

Test Plan, Project Leadership, Experienced in IT Development and Quality Assurance, Manual Testing, ETL & Datawarehouse, System Testing, Integration Testing, Functional Testing, Regression Testing, UAT, Web Testing

Operating Systems

Quality Assurance Databases

Quality Assurance Tools

Windows Platform, MAC Platform, IOS Platform, Android OS

MySQL, SYBASE, DBSolo

HP Quality Center, Spira, JIRA, DBSolo, XML Spy, SOAPui, SNAGIT, HTTPTester v2.1, Virtual Machine, BSSU (Backend Service Solution Utility), IBM Rational ClearQuest, Sharepoint, Citrix

EDUCATION

B.S. Information Management in Mapua Institute of Technology

Graduated SY 2006

A.D. Management System Technology in Mapua Institute of Technology

Graduated SY 2004

B.S. Civil Engineering in Mapua Institute of Technology

Undergraduate 2000-2002

TRAINING COURSES/CERTIFICATIONS:

Solaris 8 System Administration

University Training

March 2013 – present, 4.5 hours per week

GOAL/D Training: Back-end Service Database Familiarization

AIG Philippines

May 2012

Java Programming 2

University Training

Jan – Mar 2006, 4.5 hours per week

SL-210 Migrating to Object Oriented Programming with Java Technology

University Training

Oct – Dec 2003, 4.5 hours per week

SA-118 Fundamentals of Solaris 8 OE for System Administrators

University Training

Apr – Jun 2003, 4.5 hours per week

Introduction to Six Sigma Quality Management

University Training

Mar 2003

PROFESSIONAL EXPERIENCE

COMPANY: EClaro Business Solutions, Inc.

Work Period: June 29, 2015 – February 19, 2016

Work Position: Senior Software QA Analyst / Team Leader

Responsibilities:

Test Management and Test Execution

Participated in test readiness reviews and turn over activities between the development and Quality Assurance team.

Developed test plan and test strategy meeting functional and user requirements and user acceptance criteria.

Assisted other software quality analysts in understanding the requirements and creating test plans.

Study and analyze common and unique issues/defects and research on how it will be avoided or improved.

Log new or re-open existing defects using JIRA defect logging tool. Identifies defects resulting from the product failing to meet the specifications or a failure in the test itself, report incident and track to closure.

Communicate and coordinate with Onshore (US Based) business counterparts and local based teams with regards to Project or Task Requirements.

Provide daily and weekly status report to Project team.

Monitor Project health status and provide reports.

Technologies:

oJIRA Defect Logging tool

oCitrix

oSharepoint

COMPANY: AIG (American International Group), CMMI Level 3 Certified Company

Work Period: June 2, 2014 – June 26, 2015

Work Position: Senior Software Quality Assurance Analyst

Worked as a consultant before as a Software Quality Assurance Analyst for AIG Philippines in IT department. Due to my good performance for 2 years, I was hired as a regular employee by the same company and continued my full work and duties as a Software Quality Assurance Analyst and Team Leader.

Project: Singapore CLP

Work Period: April 20, 2015 - May 15, 2015

Project Objective: Assist Development team in conducting Configuration Integration Testing Phase

Work Position: Senior QA Test Analyst

Participated in Test Management for QA Team and Test execution of Configuration Integration Phase prior on test execution to System Test to be handled by Testing Shared Services Unit (TSSU). Reports End of Day progress report of project’s status in terms of test execution metrics and defect reports.

Project: Korea Technology Upgrade

Work Period: January 20, 2015 – April 17, 2015

Work Position: Senior Software Quality Assurance Analyst / Team-Leader

Project Objective: The support for the several technologies will end on 2015 which most of the applications used in AIG are using; hence, to ensure that continuous support is available.

As a Team Leader for the project performing Test Management, I ensure to report to QA Manager and Project Manager the health status of the project in terms of Schedule, Budget, Scope, and Quality of Testing in different phases such as System, Integration, and User Acceptance Testing phases for Test Preparation and Test Execution activities.

COMPANY: KFORCE Global Solutions, Inc.

Work Period: May 2012 – May 30, 2014

Work Position: Consultant / Senior Software Quality Assurance Analyst / Team Leader

Client Served: AIG (American International Group), CMMI Level 3 Certified Company

Projects Handled within AIG:

Hong Kong AEGIS2

Project Period: Jan 2013 – April 2014

Enhancement of Hong Kong Adjuster/Examiner General Information System 2 (AEGIS2) to accommodate claims made for Auto, Personal Lines, PCG, and Marine policies. The Project will cover front-end enhancement as well as the interface requirements for the booking service and claims migration service known collectively as backend services.

Responsibilities included:

Test Management and Test Execution

•Adhere to AIG policies and procedures (SDLC, CMMi, ADM, FED Readiness and other Quality Assurance processes)

•Project Estimation for Testing activities, such as Test Planning, Test Preparation, and Test Execution

•Project / Test Planning – creation of Master Test Plan, System Test Plan, and Integration Test Plan

•Creation of Test Cases, Test Scripts, Test Data Sample (XML data in XML Spy)

•Execute Test Scripts, and run test sample (sample data) through HTTPTester, SOAPui, and BSSU (test data dispatcher to Database)

•Run SQL queries to check and verify data from Database

•Log encountered incidents / defects to HPQC for fixing and issue monitoring

•Provide Proof of Testing (POT)

•Provide Daily Test Status Report

•Create Test Summary Report / Test Closure Report

GOAL/D Central

Project Period: May 2012 – Dec 2012

Work Position: Senior Software Quality Assurance Analyst

A centralized database for the region and is considered the “source of truth” for policies, claims and policy payment information. This will become the consolidated database and become the single source for OGIS, a standard report currently utilized by the organization worldwide, and EDSAT reporting, once this report has been employed by the organization. This will also be the data source of back-end systems e.g. F&A system and Claims systems.

Responsibilities:

Test Management & Test Execution

Participate in Test Management, Test readiness reviews and turn over activities between the development and testing teams

Perform System and Integration Test Execution

Log new or re-open existing defects using HPQC. Identifies defects resulting from the product failing to meet the specifications or a failure in the test itself, report incident and track to closure

Review requirements documentation to determine the cause of the defect

Review and satisfy the test entry criteria, defined in the Test Execution checklist, to confirm all deliverables have been created, domain processes have been followed, and all development standards followed, to enable scenarios outlined in test conditions/scripts to be executed

Meticulously follow the step-by-step instructions in the Test Script assigned according to the Test Plan. At each step, follow the action/description and verify that data is input correctly.

Compare the actual results with the expected results to identify discrepancies and log a defect when there is a mismatch.

Risks and Issues

Report incidents and track them to closure

Quality

Adhere to AIG policies and procedures (SDLC, CMMi, ADM, FED Readiness and other Quality Assurance processes)

Participate in Audit Activities ( PPQA Audit and IQA review)

Contribute continuous improvement activities for Testing (which resulted in improved productivity, reduced cost, improved phase containment, reduced production defects etc.)

Conduct Knowledge Transfer (KT) to new team member

Technologies:

oXML Spy

oHTTPTester

oSOAPui Tester

oSQL

oHPQC

oIBM Rational ClearQuest

oVMWare

oCitrix

Project Support:

Handles and support different Front-End and Back-End Insurance Claims and Policy Applications, requested / recommended either by client system’s enhancement, change requests, or defect testing.

COMPANY: PFSWEB

Work Period: Sept 2011 – April 2012

Work Position: Software Quality Assurance Analyst / Test Analyst

Projects Involved:

Client Name: SKii Website

Project Period: Jan 2012 – Apr 2012

One of the prestige products of Procter & Gamble, Skii website caters the online shopping of beauty product needs of every customer in selected countries around the globe

Responsibilities:

Creation of Test Plan, Test Scripts, Test Scenario and Test Cases

Test run of Test Cases; Interface and Web functionality

Analysis of document process flow, design and functionalities of each Web Site(s)

Created and defined Quality Assurance and Testing documents/incidents

Client Name: FEKKAI Website

Project Period: Dec 2011 – Feb 2012

Another Procter & Gamble’s prestige product that caters online needs of client with regards to hair and salon products

Responsibilities:

Creation of Test Plan, Test Scripts, Test Scenario and Test Cases

Test run of Test Cases; Interface and Web functionality

Analysis of document process flow, design and functionalities of each Web Site(s)

Created and defined Quality Assurance and Testing documents/incidents

Did Regression testing.

Client Name: KRAFT Website

Project Period: Sep 2011 – Nov 2011

Kraft brand launched two special coffee product sites, Tassimo and Gevalia website

Responsibilities included:

Creation of Test Plan, Test Scripts, Test Scenario and Test Cases

Test run of Test Cases; Interface and Web functionality

Analysis of document process flow, design and functionalities of each Web Site(s)

Created and defined Quality Assurance and Testing documents/incidents

Client Name: P&G eStore Website

Project Period: Sep 2011 – Oct 2011

An online shopping site for clients who’s interested on different P&G products for USA and other parts of Europe

Responsibilities:

Project support (Regression testing)

Client Name: Roots Canada Website

Project Period: Sep 2011 – Oct 2011

Website that caters apparel demands for Canadian clients

Responsibilities:

Project support (Regression testing)

COMPANY: Asia United Bank

Work Period: Jun 2008 – Sep 2011

Work Position: Branch Banking Group – Operation Support Division Staff / Software QA Test Analyst

As BBG-OSD Staff / QA Test Analyst, I assisted several branches all over the Philippines in terms of banking operations and conducted User Acceptance Testing for various systems used by the bank including Virtual Teller Kiosk, as 1st type of banking system in the Philippines implemented by Asia United Bank.

Projects:

Virtual Teller Kiosk

For the record, AUB is the first bank to introduce this innovation into Philippine Banking Business. As you input your transaction details to the VTK console, the information is fed to the tellering system. Thus, this speeds up the procedure, eliminates human error in processing transactions and skips time-consuming account reconciliation at the end of the day.

- Winner for Best Self-Service Initiative Bronze Award (Singapore 2011)

- Winner for Best Core Banking System Initiative Bronze Award (Singapore 2011)

Responsibilities:

Conceptualized and designed the entire project

Creation of Test Plan, Test Scripts, Test Scenario and Test Cases

Test run of Test Cases

Analysis of document process flow, design and functionalities of each Web Site(s)

Created and defined Quality Assurance and Testing documents/incidents

Online Checkbook Ordering

A web-based system integrated to personal online banking of current account holder clients; an online and hassle-free checkbook ordering channel.

Responsibilities:

Conceptualized and designed the entire project

Creation of Test Plan, Test Scripts, Test Scenario and Test Cases

Test run of Test Cases

Analysis of document process flow, design and functionalities of each Web Site(s)

Created and defined Quality Assurance and Testing documents/incidents

Client’s Online Banking

Another web-based channel of different clients wherein they can check cash balances, do cash transfers from one account to another either by deposit or withdrawal, and an online payment for several known clients.

Responsibilities:

Test run of Test Cases

Analysis of document process flow, design and functionalities

Created and defined Quality Assurance and Testing documents/incidents

TD/SSA Automated system

A web-based system used by the bank to monitor the time deposits and special savings account status effectively and efficiently.

Technical Sales Officer

As a Technical Sales Officer, I conducted and led client user training for various clients for acquiring different banking products like payroll organizer, post dated check warehousing, online SSS government payment, check writing facility, bank reconciliation program and online banking.

Responsibilities:

Test run of Test Cases

Analysis of document process flow, design and functionalities

Created and defined Quality Assurance and Testing documents/incidents

Conducted user training for clients

COMPANY: Convergys Philippines

Work Period: June 2007 – March 2008

Work Position: Customer Support Representative

Responsibilities:

Assisted customers from different parts of USA with regards to their technical and billing concerns about our product DIRECTV satellite-program provider.

COMPANY: Ambergris Solutions (a.k.a. Harte Hanks)

Work Period: Nov 2006 – Apr 2007

Work Position: Technical Sales Representative

Responsibilities:

Assisted customers from Canada and USA w/ their technical inquiries about the game console X-BOX 360

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