Shellie Goff

Phone: 305-***-****

E-mail: acuwds@r.postjobfree.com

***** ** **** ***

Miami Gardens, FL 33055

Objective : Obtain a position as a team-player in a people oriented organization where I can maximize my customer-service experience in a challenging environment to achieve corporate goals.

Education :

Miami Carol City High School 2008-2011

Broward College 2015

Certified in Wedding & Event Planning

Experience :

Sleep Group Solutions - Customer Service/Admin. Assist. 2015-2016 Inbound/Outbound calls and monitoring call volumes throughout call center Building and maintaining client relations

Helped create invoices and collect payments

Assisting accountant in Excel (balance spreadsheets/pivot sheets) Navigating through microsoft programs (Word, Outlook, Powerpoint) Managed sales/commissions for 3 departments

Booked travel flights/rental cars/hotels for CEO and sales reps Arranged meetings/conferences

Assisted supervisor with marketing ideas/strategies Quality Assurance training

Handled 4+ phone lines

Dillards - Sales Lead/Customer Service 2013-2015

Providing excellent customer service

Cash handling/Adjusting registers

Stockroom services/replenishment

Exceeding sales goals on a daily basis

Data entry/typing 35+ WPM

Building client relations through follow up calls

Providing great listening skills to obtain customer needs Express - Sales Associate/Customer Service 2012-2013 Greeting customers

Upselling on purchases

Managing the fitting rooms

Cash handling

Stock room help/overnight sales floor replenishment Exceeding sales goal for the #1 store in the company Skills :

35+ WPM to ensure timely data entry

Excellent interpersonal skills

Intermediate in microsoft programs (Outlook, Excel, Office) and willing to learn more. Build and maintain customer relationships to boost sales and generate repeat business Outsatnding customer service professional in both call-center and retail store settings References :

References available upon request