SONYA SNELLING

**** *. ******** ***. *******, IL 60652 773-***-****

acuwbz@r.postjobfree.com

CARING MEDICAL ASSISTANT

Patient advocate with a sensitive, caring, and professional attitude toward staff, patients, and families. Proficient in accurately inputting patient information, verifying insurance, and validating authorizations. Comprehensively trained in medical duties gained by hands-on experiences. Organized, detail-oriented candidate seeks a Medical Assistant opportunity within your noteworthy healthcare institution.

EDUCATION & CERTIFICATIONS

Medical Assistant Diploma, 2008 Completed 20 hours in Biological Sciences, 2005

Illinois School of Health Career, Chicago, IL University of Illinois – Chicago, Chicago, IL

Registered Medical Assistant (RMA) Certification CPR Certified

American Medical Technologists (AMT) American Heart Association

PROFESSIONAL HIGHLIGHTS

MEDICAL ASSISTANT PROFICIENCIES

Performed nursing duties: Vitals, glucose and pregnancy lab testing, Urinalysis, and record pulse levels.

Tactfully communicated with families regarding patients’ conditions using a pleasant, calming voice.

Acquired in-depth knowledge of medical terminology, insurance and state, federal and local laws.

Followed procedures administering injections including vaccinations, medication, and birth control.

Executed fast-acting, calm measures to assist hundreds of clients through endangering situations.

Exercised detail-oriented trait entering medical records on Excel charts, ensuring error-free entries.

Verified patient insurance, assisted with billing and coding, and served as Colposcopy Coordinator.

Sensitively communicated with families, maintain accurate medical records, and schedule appointments.

ADMINISTRATIVE CAPABILITIES

Filed and retrieved patient documents, preparing responses to correspondence of routine inquiries.

Opened correspondence, including faxes and email, properly handling confidential documents.

Systematized reports, memos, and other documents, using word processing, spreadsheets, and databases.

Possessed technical proficiency in operating multiline phone systems, copiers, printers, scanners, fax machines, computers, and software including Windows XP, Vista, and MS Office.

PATIENT SERVICE SKILLS

Exercised active listening skills, grasping the desires and needs of patients on an individual basis.

Collaborated with nurses, doctors, and staff members to ensure high patient comfort service levels.

Capable of delivering exceptional customer service expertise, fulfilling responsibility of 100% service.

Maintained contacts with various people to build rapport, establish, and preserve working relationships.

Professionally greeted visitors, answered questions, and directed them in the appropriate direction.

RELEVANT EXPERIENCE

Reproductive Health Assistant, PLANNED PARENTHOOD, Chicago, IL August 2008 – September 2011

Medical Assistant Externship/Volunteer, RUSH UNIVERSITY, Chicago, IL April 2008 – August 2008

File Clerk (Temporary), HINES VA HOSPITAL, Hines, IL June 2007 – July 2007

OTHER WORK HISTORY

Office Clerk, BANKER’S LIFE & CASUALTY, Des Plaines, IL June 2006 – January 2007

Room Attendant, THE LANGHAM CHICAGO HOTEL, Chicago, IL October 2013-October 2015

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