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Sales Customer Service

Location:
Dayton, OH
Salary:
130,000
Posted:
May 22, 2016

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Resume:

acuwba@r.postjobfree.com David B. Ziegler 937-***-**** Home

**** ******** *** 937-***-**** Cell

Kettering, Ohio 45419

Qualifications

A career of leadership positions focused in Sales and Marketing at the executive level resulting in significant exposure to the “Global Market” in the aerospace, automotive and distribution industries. A solid history or building and coaching successful sales teams. Significant P&L responsibility. Experienced with MRP systems and the latest CRM’s. Significant exposure and familiarity with all the International Quality systems

(QS,TS,ISO,NADCAP and UL)

SKILLS

Ability to work effectively in Matrix organizations

Track record of exceeding goals year over year

Success in acquiring, building and coaching sales teams to high levels of performance.

Strong technical background

Excellent selling skills at the “C” suite level

Strong P and L responsibility

Experienced in merges and acquisitions

Prepared and passed multiple certification audits for ISO,QS,TS and NACAP

Data driven

EMPLOYMENT HISTORY

Present

P&R Specialty Inc. A customer focused Midwest-based leading manufacturer of fiberboard spools, plastic spools and plywood reels for the wire and cable industries.

Vice-President of Sales

Oversees the sales and marketing strategy development and manage all sales functions, with an intense focus on Providing the highest level of service to P&R’s customers. 2007-2015

MSC Industrial Supply Company one of the nation's largest direct marketers of industrial supplies and equipment, selling directly to many of the country’s fortune 500 companies, specializing in metal working tools and solutions, as well as a complete line of MRO products and supply chain solutions. Sr. Branch Sales Manager

I am responsible for the sales and operations of a 60 Million dollar business unit of a 2.8 billion dollar publicly traded company. I have 30 direct reports that include 20 outside sales associates, Sales Manager, inside sales manager and 9 telephone sales associates. Responsibilities include developing marketing and sales strategies to achieve and sustain double-digit sales growth. Major Accomplishments

o Exceeded sales Budgets for fy 2010,11,12, 13 and 14 On target for 60 Million for FY 15 o Increased top line sales from 12 million in 2007 to 36 million in 2014 o Maintained margin during the six years of double digit growth o Promoted six associates to higher level positions during my 6 years o Was selected by senior management to succeeded my boss o Was selected by senior management to lead the development of the annual sales goals for the company. o Was cited by the Senior VP of Sales as having the best branch out of 100 branches. o Finished 1st in the region (40 branches) two years in a row (2012 and 2013). o Selected to lead a team to develop a formal Management training Program for New Sales Manager o Developed and promoted six Sales Reps into management positions o Launched Salesforce.com in my territory

o Promoted to Senior Branch Sales Manager.

2005- 2007

Wall Colmonoy Corporation an innovator and manufacturer of patented metal coating and joining products, and an International source for high tech alloy processing, metalworking, and repair development, offering nickel and cobalt alloy manufacturing and contract services in prototype development, overhaul, brazing, heat treating, and precision machining.

DIRECTOR OF SALES

OHIO AEROSPACE GROUP (Wall Colmonoy, Cincinnati, Ohio) I was responsible for the Sales, Marketing and Customer service of two manufacturing location supporting the Aerospace, power generation and industrial markets. I reported directly to the General Manager of the Aerospace Group. I had 5 direct reports including a Sales manager. Major Accomplishments

o Exceeded profit and sales projections for calendar year 2006. (Increased annul sales by 13% and profits by 150%) o Focused on the more profitable customers and products while weeding out the unprofitable business. o Increased margins from 15% to 26%.

o Trained Sales Manger and two customer services reps in the Wall Colmonoy culture and procedures. o Developed several large customers, by selling total solutions for their projects rather than product. o Recorded record profits for the 2nd quarter for the Dayton operations, highest in Company history. o Sold new and recovered lost business for the Cincinnati facility to realize a break even for Jul 07. o Negotiated LTA with strategic suppliers.

o Developed, implemented and chaired weekly Engineering/Sales, significantly enhancing our response to RFQ and other customer’s needs and issues.

o Successfully transferred 2 million dollars of sales from the San Antonio facility, while maintaining operational responsibility for the Dayton plant and 13 direct reports. GENERAL MANAGER_

DAYTON OPERATIONS (Wall Colmonoy, Dayton, Ohio)

Responsible for the operations of 2.5 million dollar subsidiary operation, that provides High temperature nickel Brazing, high temperature heat exchangers, wear resistant coatings, engineering services, specialty heat-treating to the industrial, medical, Fuel cell, power generation and aerospace industries. I reported to the CEO. Major Accomplishments

o Turned the operation around from a negative profit to 15% net profit o Recertified the company in ISO and NADCAP after the company failed the recertification audit. o Major Player on the acquisition team for a 100,000 sq ft manufacturing facility. Currently acting General Manager.. o Maintained a high level of Customer Satisfaction. o Assisted in the development and successful production of one of kind heat exchanger for the Power Industry. o Promoted to Director of Sales for the Ohio Aerospace Group MANAGER, BUSINESS DEVELOPMENT

DAYTON OPERATIONS (Wall Colmonoy, Dayton, Ohio)

Responsible for the sales, Marketing and customer service operations of 2.5 million dollar subsidiary operation, that provides High temperature nickel Brazing, high temperature heat exchangers wear resistant coatings, engineering services, specialty heat-treating to the industrial, medical, Fuel cell, power generation and aerospace industries. Reported to the Division General Manager and directly supervised the Customer Service Coordinator. Major Accomplishments

o Maintained a 96% on time delivery performance.

o Increased 2006 Sales budget by 33%.

o Achieved a 60% closing rate on all RFQ’s.

o Built Marking plan from the ground level.

o Exceeded Coating Budget by 100% for the 1st quarter of 2006. o Developed inquiries with 20 new customers with sales potential of 2.4 million dollars. o Coordinated and attended several trade shows.

o Successfully passed ISO and NADCAP audit.

o Promoted to General Manager

1998-2005

Showa Aluminum Corporation of America ( Mt Sterling, Ohio) Showa designs and manufactures condensers, heater cores and evaporators for HVAC and engine cooling systems supporting the automobile OEMs and system integration companies. SALES MANAGER

Responsibilities included the Sales, Marketing, Program Management and Customer Service operations of a World- class 150 Million-dollar, non-union, tier one/two automotive supplier. Directly supervised a staff of 5 sales representatives and support personnel.

Major Accomplishments

o Negotiated and Closed 3Technical License agreements o Negotiated and closed numerous multi million dollar long term agreements. o Convinced management to sell total solutions to our customer. Not only sold components but also provided logistics services as well as becoming the assembler for the final product. o Chaired monthly Design /Sales meetings, and Sales/Production meetings which allowed us to effectively address new opportunities and customer needs and issues. Effectively coordinated with the design teams in both USA Japan and Europe to provide technical solutions to our customer’s performance needs. o Passed certification and surveillance audits for QS 9000 and TS/ISO 16949. o Achieved or exceeded Sales Budgets all 7 years, increased customer base 100 % over 4 years. o I have significantly enhanced customer Awareness of Showa through Advertising, Trade Show participation and presentation development. I have prepared and conducted numerous technical Sales presentations to General Motors, Visteon, Valeo, VW de Mexico and Lexmark.

o Successfully developed and presented a business case for new product line. o Penetrated new markets for our heat exchanger technology. (Industrial and residential Air conditioning) o Led the acquisition team that was engaged in investigating the purchase of a Mexican company. o Spearheaded the cross-functional matrix organization dedicated for VA/VE activity that provided increased profits through design changes that reduce manufacturing costs. o From 2002-2005, our Department has developed new business and contracts amounting to 250 million dollars and leads that have let to 1 Billion USD in quotes.

o Opened and managed a remote Sales/Design Office in Detroit, Mi. o Sold and lead the successful launch of over 25 separate heat exchangers for 13 programs. 1996-1998

ILSCO Corporation (Cincinnati, Ohio)

MANAGER, OEM SALES ADMINISTRATION

Reported to the Vice-President of Marketing and Sales. Responsibilities included the sales administration and customer service operations of a 30 million-dollar sales organization in the electrical connector industry (Union environment). ILSCO is the largest direct supplier of mechanical connectors to Original Equipment Manufacturers

(OEM) in the United States and Canada. Directly supervised 4 customer Service associates, Order Entry and Quotations analyst.

Major Customers; General Electric, Cutler Hammer (EATON), Square D (Group Schneider) and Allen-Bradley. Major Accomplishments

o Successfully negotiated 3% increase to the company’s major customer. o Enhanced the ILSCO’s response to new inquiries by closely monitoring RFQ process, reducing leadtime to 10 days. o Developed and implemented a delivery performance report which resulted in significant management awareness and enhanced customer satisfaction.

o Prepared the Department for and successfully passed ISO 9001 certification audit. o As the primary liaison between the OEM dept and our internal and external customers increase customer satisfaction through more accurate forecasting and effective communication. o As team leader for the VA/VE program, generated over $250,000 in cost savings. 1989-1996

American Building Services Inc (Dayton, Ohio)

DIRECTOR OF OPERATIONS

Reported directly to the president of a 6 million dollar, privately held, building services contractor. Managed four operations managers in four separate cities. Company had over 600 employees. Company was sold in 1997. Accomplishments

o Maintained a high level of customer satisfaction through continuous feed back from the customers, implementation of a Quality assurance program and lowering turn over rate resulting in a 95%contarct renewal rate. o Reengineered accounts and introduced new techniques and equipment resulting in a 25% increase in productivity, improving net profits by 9%.

o Enhanced management talent to sustain a 33% increase in Sales with out significant increase in indirect overhead. o Built a strong management team.

o Company was sold in 1996

1987-1989

Miami Propeller Company Inc. (Miami, Florida)

VICE-PRESIDENT AND GENERAL MANAGER

Reported to the Chief Operating Officer. Responsible for the day to day operations of a 2 million dollar subsidiary providing marine propellers and drive shafts to OEM, wholesale, retail and OEM customers. Responsible for the overall operations of a re-manufacturing / distribution facility in a job shop environment. o Company was sold in 1989

1982-1987

United States Army

ARTILLERY OFFICER

United States Army, 2nd Armored Division Artillery, Ft. Hood, Texas. (Honorably discharged) Served as a small unit leader, battery executive officer and staff officer for a nuclear capable field artillery battalion. Accomplishments

o Recognized by Division Commander (two star General Officer), as best Maintenance Officer in the Division. o Receive two ‘Top Block “Officer Evaluations.

o Awarded the Meritorious Service Medal and Order of St. Barbara for outstanding service. o Jungle expert and Airborne Qualified.

o Promoted to 1st Lt and then Captain

EDUCATION

United States Military Academy, West Point NY

Bachelor of Science in General Engineering (Concentration in Mechanical) 2 time All conference Football (3 Varsity Letters) Commissioned Second Lieutenant Regular Army

Combat Arms-Field Artillery

COMMUNITY SERVICE

Completed a successful three-year command (1989-92) in the Army Reserve during the first Gulf War Board Member LHSAA. President for the LHS Hall of Fame selection committee. Board member for Congressman Turner’s (10th District) Military Academy Selection Committee. Treasurer Fairmont Football Tradition,

Director of Football operations First Kettering Athletic League. Current member of the Dayton Engineers Club and Walnut Grove Country Club.



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