Dispatch Management Customer Service

An accomplished customer service professional with discipline and integrity that drive work performance and optimum customer service. Offers dependability, leadership, strong organizational skills, quality assurance and being a team player. Additional core competencies include:

Customer Satisfaction

Problem Solving

Process Improvement

Time Management

Computer Skills

Analytical Skills

Attention to Detail

Communication Skills

Professional Experience

SolarCity,Las Vegas.NV

Business Processing-Document Generation (July2015-Present)

Documentation Generation Specialist

Manage daily functions using SolarCity’s customized databases including inputting appropriate notes for all tasks, and progressing project status

Prepare, verify and send to the customer all relevant documentation in accordance with specific utility requirements

As needed, analyze job cost and changes to contracts from the initial sale to post design and determine the correct paperwork per the product, utility or other regulating organization

Develop and maintain a strong professional relationship with the Sales and Operations teams

Budget Rent-A-Car, Las Vegas, NV

Assistant Manager of Dispatch (Jan 2015- May 2015)

Directly supervised 12 employees during receiving and releasing operations of rental vehicles.

Review non-revenue contract documents to insure accuracy and completeness.

Create, review, and adjust rental agreement documents to ensure they are within established procedures balancing the needs of the company and the customer.

Review marketing documents to ensure contracts are fulfilled for vehicle delivery.

Processed Diamond Clarity (high priority) documents for reservations.

Coordinate and schedule drivers for complimentary shuttle service to Las Vegas resorts.

Coordinate and schedule vehicle deliveries to eight different Budget Rent-A-Car locations in town.

Involved in providing day-to-day operational support.

Budget Rent-A-Car, Las Vegas, NV

Fast Break Concierge Specialist (Jun 2014 – Jan 2015)

Processed pre-written rental agreements for Premium and Optimum level customers.

Closed out rental agreement documents upon return of vehicles.

Processed damage claim documents for insurance purposes.

Ensure documents are organized and copied correctly.

Modified prices and upgrades to existing rental agreements to meet customer needs.

Ability to work independently with minimal supervision.

Budget Rent-A-Car, Las Vegas, NV

Reservation Specialist (Jan 2014-Jun 2014)

Consistently used excellent verbal communication and analytical skills to research and resolve customer issues related to base vehicle rental documents.

Modified existing rental agreements with return extensions or upgrades, this includes contacting customers to ensure maximum quality and customer satisfaction.

Made decisions with minimal supervision concerning the application of appropriate discounts.

Old Navy/ GAP, Las Vegas, NV

Customer Service/ Cashier (Feb 2013- Jan 2014)

Assisted customers with clothing options throughout the store.

Processed customer transactions such as purchases, returns, and credit card and debit card documents.

Performed closing operations such as cash counting and recovery.

Stocked and maintained all clothing shelves and racks to ensure maximum inventory was available for the customer.

Consistently used excellent verbal communication and analytical skills to research and resolve customer issues.

Monte Carlo Hotel and Casino, Las Vegas, NV

Customer Service/ Cashier (Mar 2012- Jan 2013)

Received inbound calls concerning ticket reservations for the Lance Burton Magic Show.

Processed customer transactions such as purchases, returns, and credit card and debit card documents.

Performed closing operations such as cash counting and recovery.

Validated payment voucher documents for ticket reservations.

CVS Pharmacy, Las Vegas, NV

Customer Service/ Cashier (Mar 2011- March 2012)

Assisted customers with locating products throughout the store.

Processed customer transactions such as purchases, returns, and credit card and debit card documents.

Performed closing operations such as cash counting and recovery.

Stocked and maintained all shelves and racks to ensure maximum inventory was available for the customer.

Consistently used excellent verbal communication and analytical skills to research and resolve customer issues.

Computer Skills

Microsoft Office (Excel, Word, Outlook), Internet Explorer, Google, Safari, Mozilla Firefox

Education

High School Diploma General Studies Desert Pines High School, NV. Jun 2003

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