KELECHI UCHE - OKOH

Team Lead, Account Manager at VConnect.com Find. Buy. Sell.

ng.linkedin.com/in/kelechiuche

**, **** ******* ******, *****, Lagos.

acuw9z@r.postjobfree.com acuw9z@r.postjobfree.com

080********, 090********

PERSONAL SUMMARY

A resilient, intelligent and experienced data analyst and account manager with an extensive background on e-commerce and online brand management in small, medium and large corporate establishments.

WORK HISTORY

May 2012 – Present CUSTOMER ACCOUNT MANAGER

Department: Customer Relationship Management (CRM)

VConnect.com Find. Buy. Sell.

Responsibilities: (Primarily Customer Satisfaction and Retention)

Manage/Generate sales from 4000+ accounts and reached target

Manage freelancers network with 100+ freelances team (photographers, data gathering and sales)

Successfully Re-Board 60% of client’s database on or before expiration

Slashed team waste by 50% through improved work processes

Identify leads within existing accounts by recommendation, up-selling and cross-selling

Manage and solve conflicts with clients

Review packages (price and offer) to meet company’s budget

Improve product marketability and profitability by researching and capitalizing on market opportunities

Sustains rapport with key accounts by making periodic visits and exploring specific needs

Create training guides, FAQs, online training sessions etc. to benefit all customers and team members

Identify and develop problem solving methodologies to resolve customer issues.

Sep 2012 – May 2012 BUSINESS INTELLIGENCE AND TESTING SUPERVISOR

Department: Operations

VConnect.com Find. Buy. Sell.

Responsibilities: (Quality Assurance, User Acceptance Testing and Data Analysis)

Disseminate information regarding operational tools, company websites, reports, enhancements.

Conduct or coordinate function test and user acceptance test to ensure that intelligence is consistent with defined needs.

Research trending keywords that drives valid traffic to customer business details page and recommend effective use of them.

Report and manage identified bugs using bugnet, bugzilla, Basecamp and Trello

Synthesize current business intelligence or trend data to support recommendations for action.

Sep 2010 – Sep 2012 TELEMARKETING EXECUTIVE

VConnect.com Find. Buy. Sell.

Responsibilities: (Suspecting, Prospecting, Approach, Negotiation and Close Sales On Phone)

KEY SKILLS AND COMPETENCIES

Professional attributes;

Technically savvy with strong knowledge of ERP application and solution.

Advanced knowledge of Microsoft Word and Excel.

Good negotiating, selling and closing skills.

Ability to learn quickly and drive new messages through customer channels.

Ability to sell over the phone and face to face.

Experienced within small, medium and large team.

Ability to handle multiple projects smoothly and thoroughly.

Sound strategic and implementation skills.

Pro-active in identifying and approaching prospects.

Personal Attributes;

A clear understanding of the digital marketing and e-commerce

Able to effectively project, manage and delegate responsibilities in a team.

Can drive self and team to high level of activity to get the job done.

Able to recognize concerns, issues, obstacles and then suggest solutions.

Effective telephone selling skills.

Embracing challenges and hungry to learn.

Always willing to help other less experienced team members with workloads.

Ensuring that projects are completed on time and within budget.

EDUCATION

Jun 2014 - Jan 2015 (NIIT – National Institute of Information Technology) Oracle Certified Associate

Mar 2014 - Mar 2014 (Wild Fusion Center) Digital Marketing

Apr 2013 - Apr 2013 (Tolaram Learning Center) Lean Six Sigma (Awareness Training)

Mar 2012 - Mar 2012 (Tolaram Learning Center) SPANCO Sales Training

Apr 2011 - May 2011 (Tolaram Learning Center) Advanced Microsoft Excel

June 2010 - June 2010 (Tolaram Learning Center) Corporate Communication and Email and Call Etiquette

Nov 2003 - Oct 2008 (University of Lagos, Akoka) B.Sc Cell Biology and Genetics

PROJECTS

VConnect Mobile App, Website and Wapsite (Mobile Site m.vconnect.com) with its database Migration

VConnect User Dashboard and Business Dashboard

Monetization of business pages using Online Reputation Management Adverts

REFEREES

Mr. Ayokunle Sodipo Joan Amanze Software Quality Assurance Manager - Stanbic IBTC Crowd Sourcing Manager – VConnect.com Head Office, Idejo, Victoria Island, Lagos 44, Eric Moore Road, Surulere, Lagos 070********, acuw9z@r.postjobfree.com 080********, acuw9z@r.postjobfree.com

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