GOUTAM DEY

**/*/** ***** *** Tagore road.*rd Floor. Flat No:11 Baranagar

Kolkata: 700036

Ph no: +91-960*******/ 947-***-****

E-mail: acuw6g@r.postjobfree.com Date of Birth: 1 November 1958

SALES & SERVICE OPERATIONS PROFESSIONAL

Objective:

To lead a business where excellent result orientation, customer management skills and, hands-on experience of independently handling large geographical area, direct accounts/key account’s, setting up distributor/ dealer network, and experience of working in diverse cultural organizations, will help in meeting organizational goals.

Core Competencies: Business Development Project Development & Execution Channel Management Sales, Marketing and promotions Staff Coaching Team Building / Leadership Interpersonal & Negotiation skills Customer Services Organizing and resource utilization

Professional Experience:

SHRI BALAJI INDUSTRIAL PRODUCTS LTD. Jaipur September15’ to date)

Regional Manager (East)

Selected for heading the Sales & business development of the company in east. The company is in the business of design, development, manufacture and installation of Wear Resistant, Abrasion Resistant, Corrosion Resistant Parts in High Chrome, Ni-Hard, Chrome Moly, Manganese Steel, Bimetallic metallurgy for Cement Industries, Thermal Power Plants, Mining Industries, their OEM’s & General Engineering Industries.

Business Development, revenue generation, entry into virgin markets and providing after sales service with the monitoring of a local sales force will be my job responsibilities.

I am responsible for the sales of Grinding Media,Liners,Grinding rolls,Table Liners& different mining equipmentr parts in Steel Plants,Cement,Power Plants & in Mining Industries of Eastern region.

EXIMIOUS VENTURES PVT. LIMITED, THANE (Nov’11 – Aug’15)

Regional Manager (East)

Job responsibilities were as follows:

Marketing of specialty Gland packing for use in Pumps, Valves and Cleaning compounds as required to Descale Oil scale & Water scale as well as descaling carbon scale from Heater coil & pipe line of Thermic Fluid Heater system (Thermopac). We were also providing Filtration system for TFH system i.e micro contamination control system which prevents carbon deposition in the entire line.

We were also undertaking descaling Heat exchangers mainly water scale and descaling of Bed ash cooler system of Power plant.

Focus customers were Steel Plants, Power Plants, Engineering, Mining & Cement Plants., Ply Wood, Edible Oil & Rubber Industries.

EXIMIOUS VENTURES PVT.LTD. (Oct’08 – Oct’11)

Area Manager – Marketing Based at Jamshedpur

Planning and conceptualizing various strategies to achieve business goals aimed towards the growth in business volumes as well as profitability while analyzing the competitor’s strategies and proceeding

Keeping an eye on market trends and thereby, defining marketing requirements for current and future products

Mapping business dynamics with continuous monitoring competitor moves, product evaluation and changing needs for realigning strategies to neutralize competition and stay afloat

Developing strategies to enhance customer relations through formal and informal channels, building cordial relationship through regular interactions & apprising them with institute’s value propositions

Identifying and networking with financially strong and reliable channel partners, resulting in deeper market penetration and reach.

RELIANCE INDUSTRIES LIMITED (PETROLEUM BUSINESS), (Jul’03 – Sep’08)

Fleet Sales Manager, Jamshedpur (since January 2007)

Time Size: 11

Fleet Sales Manager (Jharkhand) responsible for achieving and exceeding sales target of volumes, margins and collections of Lubricant and Fuel Sales.

Identified areas of growth and Relstar presence in highly competitive lubricants market. etc.

Developed competency of sales team through coaching, training and development.

Managed working capital through close inventory management and ensure reach and availability of product.

Doubled the sales of diesel engine oils (DEO), in the mining sector.

Devised and introduced unique selling propositions for building the lubricants market.

Carried out deals with and enrolling transporters for business development while accomplishing targeted

sales for lubricants, tyres & filters to large fleet operators

Job responsibility included management of MIS-data base for Trans-connect operations and completed

targeted cash loading of reliance fleet loyalty card for transporters

Retail Outlet Manager, Asanboni Retail Outlet (Jan’ 05 – Dec’ 06)

Instrumental in handling 24 hour Petroleum retail outlet in the busy National Highway No.-33 while recruiting, administering and training 35 sales staff

Took care of Retail Outlet and understood the needs of the transport sector customers

Leveraged opportunities to lead retail outlet in receiving consecutively excellent scores in Mystery Customer Audits

Instrumental in handling 24 hour Petroleum retail outlet in the busy National Highway No.-33 while recruiting, administering and training 35 sales staff

Responsible for the introduction of Relstar lubricants in the Retail Outlet and campaigning sales to the automotive segment.

Took care of Retail Outlet and understood the needs of the transport sector customers

Leveraged opportunities to lead retail outlet in receiving consecutively excellent scores in Mystery Customer Audits

Fuel Forecourt Manager, Dimnamore Truck Stop, Jharkhand (Jul’ 03 – Dec’ 04)

Key role in assessing current performance, processes and services and suggested process improvements to maximize customer satisfaction

Handled Truck Stop in absence of TSM

DIFFUSION ENGINEERS LIMITED, NAGPUR, (Jun’ 96 - Jun’ 03)

Area Manager, Sales & Service

Time Size: 6 Sales & Service Engineers

Marketed and serviced products such as reconditioning welding electrodes, flux-cored wires, powders and cold welding putties etc.

Handled clients such as Railways, Power Plants, Steel Plants and other major industries in the entire eastern region.

ADOR FONTECH LIMITED, KOLKATA, (May’91 - May’96)

Area Sales Supervisor

Accomplished targets of reconditioning Welding electrodes (Low heat input welding alloys), Flux cored wires, Thermal spraying powders, Plasma spray system M/C, Cold welding Puttys & Wire feeder M/C in the eastern region with the assistance of dealers

Handled big clients in Railways, Power Plants, Steel Plants, Cement Plants, Engineering Industries & Fertilizer Plants

Responsible for the sales process right from discussions, generation of enquiry, tender follow up, negotiations, procuring orders till assurance of supply and collection of proceeds.

EIMCO ELECON (INDIA) LIMITED, ASANSOL, (Apr’ 89 – May’ 91)

Senior Service Engineer

Supervised a team of Service Engineers and Service Technicians to render service to the Underground mines for the Underground mining mechanization equipment’s, such as Side Discharge Loaders, Load Haul Dumps, Auger cum Drills and Shovel etc. Spare parts sales were also my target.

SLM- MANEKLAL INDUSTRIES LTD., KOLKATA, (Apr ‘83 – Mar’89)

Senior Service Engineer

Supervised the servicing and troubleshooting of Compressors, Blowers, Vacuum Pumps etc. in Eastern Region.

EDUCATIONAL CREDENTIALS

DIPLOMA IN MECHANICAL ENGINEERING 1981.

ICVP Jhargram, West Bengal Under State Council for Engineering &Technical Education

Permanent Address: 98/1/30 Gopal lal tagore Road Flat no:11 Baranagar,Kolkata 700036.West Bengal. INDIA.

Linguistic Proficiency: Bengali, English, Hindi and Oriya

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