Jehanzeb Khan

Objective and Core Competencies

To utilize my Accountancy, Technical writing, Marketing, Interpersonal and Managerial skills given an opportunity to work at a dynamic and multifarious organization. I also aim to broaden my skills in B2B/B2C marketing, project management, business development and analysis, help files authoring and feasibility study report writing. Knowledge and Skills Unrivalled communication skills, diversified knowledge and experience of the following:

Magento account Management.

Amazon and eBay account management profiles.

Google account management profiles

Functional, Business and Technical Writing Documentation Services

International Financial Reporting Standards (IFRS)

Bookkeeping, Accounting systems and processes

Management of financial systems and budgets

High Quality Business and Workflow Analysis.

Developing a reputation for outstanding customer service

Marketing, Public communications, Outdoor and Social Media Relations

Business Communication and Report writing

Team participation, interpersonal and situation handling skills Computer Proficiency/

Presentation

Advanced Knowledge and experience in :

Microsoft Office (Spreadsheets, Word Processors, Presentation Software, Outlook, Drawing Tools)

Email Softwares including Lotus Notes

Adobe PhotoShop, ACD See, Power Designer

Screen Capturing tool – SnagIt

Help Authoring Tool - Robohelp (both for WinHelp and HTML help)

Database Documentation Tools- Rational Rose (Database Documentation Tool)

MS SQL Server 2005 – 2008

PPT and Search Engine optimization (SEO)

Employment

Unze London, Lahore, Pakistan

Working as Assistant Manager Online Team

Complete Customer Care of Amazon, eBay, Magento UK & PK Website. Suncost Trading, Lahore, Pakistan

Was a Forex Trader for the company and use to trade on behalf of its clients. Stone Blunt, Texas, USA

Off shore Project Handling

Wrote all the content of www.mobile-optimiz.com website.

White Hat Search Engine Optimization, organic results.

Been posting content on websites/blogs.

Know how of On page and off page SEO techniques. Comsoft Computer Consultants, Dubai, UAE

Business Development and Marketing In-charge

Develop, implement and manage the marketing and advertising strategy, promotion, public relation and brand awareness activities from the business, sales and technical perspective

Production: Oversee media-buying and marketing purchase activities. Use expertise in print production and media purchasing to ensure best price is obtained

Responsible for the efficient and effective working of the Customer Services Team, accountable for all tasks associated with customer services.

Following up new business opportunities and setting up meetings

Preparing B2B leads and converting them in Sales.

Establishing and maintaining working relationships with clients and external parties

Communicating new product developments to prospective clients

Cell: +92-322-******* email: acuw6f@r.postjobfree.com

Address: House No. 116 GCP Society, Opp Shaukat Khanum Hospital, Lahore, Pakistan

Overseeing the development of marketing literature, Coordinate production of all printed literature and promotional materials.

Administering accounts and writing reports and providing management with market feedback. Value Added:

Also involved in Financial Year Accounts Closing for the clients. Identifying the errors and there correction and proceeding with Permanent Closing.

TRG (The Resource Group), Lahore, Pakistan

Customer Service Representative Digital Globe System (DGS)

Processing Information Compiling, calculating, verifying information or data

Describe the product benefits and any special offers to customers

Give advice about how these may benefit customers personally

Persuade customers to buy the product B2C

Gather and document information about the customer

Enter your notes into a computer, including dates for follow up calls. Faisal Enterprises, Lahore, Pakistan

Operations Manager

Improve external party relations/communications in order to provide the highest level of service

Counsel, evaluate and help staff members to reach their highest potential and level of job performance

Manage the delivery of the team’s service to customers in accordance with the defined standards and timelines

Identify opportunities for new business and quality improvement

Ensure consistent customer service levels are being practiced and report any results of customer service surveys

Deal with referrals of difficult customers and monitor customer satisfaction through surveys and letters of complaint/praise

Manage the company’s complaints procedure, acting as one of the company’s published contact points in this regard

Maintain liaison with the vendors across Pakistan Innovative (i2c), Lahore, Pakistan

Customer Services Representative

Explain products or services, and answer questions from customers

Obtain customer information such as Card No. verifying the cardholder's name and address with their prepaid debit cards

Solving the problem with the transaction whether in house or third party effort is required

Maintain records of contacts, accounts, and major problems. Value Added:

Was given the opportunity to test the new system implemented in the contact center which was done efficiently and also helped in implementing it.

Also involved in another product of the same company called Fast Cash for POS devices deals with mobile accounts recharge of different service providers.

Based on my technical background and sound understanding, was involved with level II support for the Card Holders. Comsoft Computer Consultants, Lahore, Pakistan

Administrator

Working and dealing directly with the Public. This includes serving customers in restaurants and stores, and receiving clients or guests.

Assessing the qualities of resources, services, or people Assessing the value, importance, or quality of things or people.

Monitor Processes, or environment Monitoring and reviewing information from events, or the environment, to detect or assess problems.

Analyzing Data or Information Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.

Developing Objectives and Strategies Establishing long-range objectives and specifying the strategies and actions to achieve them.

Expense Control: Manage the annual budget for marketing initiatives and business enrichment activities Value Added:

Played a vital role as a QA for Cargo Management System Io2io (Pvt) Ltd, Lahore, Pakistan

Technical Report Writer

Publish documentation for the company product range; Work within the product development team, the Technical Author estimates

Gather user requirements from the Product Owner and estimate the work required to fulfill the documentation scope

Work with Subject Matter Experts and review relevant existing software and/or software under development to gain a greater level of understanding of the content and focus of the documentation

Design, create, update and review online and paper documentation for optimum usability and in accordance with the house style

Submit documentation for review and edit as required; Represent the Technical Publications team at cross-functional meetings

Managing a project/multiple projects and scheduling their timelines while monitoring the delays

Support ongoing business development by collaborating with other writers and creating new documents Education

Professional:

ACCA (UK) Part 2

BSc Hons in Applied Accounting – Oxford Brookes University, UK (thesis in progress)

Certified Accounting Technician Scheme (CAT)-UK - SKANS School of Accountancy, Lahore, Pakistan- 2005 Academic:

GCE A Level (Cambridge International Examinations) - The British Council-2003

GCE O Level (Ed Excel)- Keynesian Institute of Management & Sciences (KIMS)-2000 Volunteer Activities

Also served as a Community Welfare Tiger at the SOS Chain of Villages (Feroze pur Road, Lahore, Pakistan). As a result many children have received educational assistance and are motivated enough to pursue the challenges of professional life - June 2002.

Personal Interests

Sports: Swimming

Playing music (guitar) and listening to quality music. References To be furnished upon request

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