Customer Service Representative
Resume:
MARY JULIE ANN VILLAREAL LEDESMA
Dasuna, Lutopan Toledo City,Cebu
Email Address: acuw5d@r.postjobfree.com
Mobile Number: 094********
PERSONAL DATA:
Date of Birth : July 1, 1985
Place of Birth : DAS, Toledo City
Civil Status : Single
Height : 5'2”
Weight : 86lbs
Citizenship : Filipino
Religio : Roman Catholic
Languages Spoken : English, Filipino and Visayan
EDUCATIONAL BACKGROUND:
TERTIARY:
University of Cebu Lapu-Lapu and Mandaue (BS Commerce/ Management Accounting)
Lapu-Lapu City, Cebu
2003-2008
SECONDARY:
Anders Soriano Memorial College La Salle (ASMC)
DAS, Lutopan Toledo City, Cebu
1999-2003
ELEMENTARY:
Andres Soriano Memorial College La Salle (ASMC)
DAS, Lutopan Toledo City, Cebu
1991-1999
WORK EXPERIENCES:
Position : Coach Associate/ Mentor
Company : Results Companies
Period : October 2, 2014- May 12, 2016
Job Description:
• Responsible for delegating designated tasks to each respective coach/ mentor for each new wave endorsed to learning lab
• Process and edit working hours for new agents per wave
• Act as a resource and guide to new agents
• Work and supervise closely with new agents newly endorsed for learning lab after training
• Handles supervisory calls
• Handles group huddle discussions with the new wave agents
• Generate reports on daily activities and send out emails daily to managers and co -supervisors
Position : Customer Service Representative/Sales/Technical Support
Company : Convergys Phil. Corporation
Period : October 11, 2013 – June 10, 2014
Job Description:
handles inbound and outgoing calls
Initiates technical troubleshooting for different phone models/ handsets
Provides customers one time resolution and satisfaction
Position : Customer Service Representative/Technical Support
Company : Qualfon Contact Services
Period : March 11, 2013 –October 7, 2013
Job Description:
Attends customer’s needs
Initiates technical troubleshooting for different phone models/ handsets
Initiate customers to take customer surveys
Position : Claims Specialist
Company : Fast Cargo Logistics Corporation
Period : June 1, 2010–November 30, 2012
Job Description:
read and gather discrepancy reports from different branches thru emails
initiates counter rebuttals and replies to branches, shippers and customers thru emails
makes investigations for discrepancies and incidents reported
issues claim liability notice and inter-branch claim letters to branches, truckers, shipping lines and liable parties involve based on investigations made
documents and file claims filed by shippers, pre-claim investigation reports and discrepancy reports
prepares settlement closure reports by preparing accounting entries
generates and makes claims monthly reports and submit monthly to Manila claims executive
reconciles monthly claims payable, claims receivables and damaged cargo inventories
interacts and coordinate with shippers, customers, clients as well as with the different branches
Position : Accounting Staff
Company : Vicsal Development Corporation (Metro Gaisano Corporate Office)
Period : August 24, 2009 - January 25, 2010
Job Description:
receives consolidated cash slips from cashiers from different Metro stores
checks and balance cash slips received using business typing machine
handles bankcards slips
filles cash slips after monthly consolidation
Position : Accounting Staff
Company : Adsia Logistics Corporation
Period : January 2009
Job Description:
prepares statement of billings for customers
prepares journal vouchers
makes and generates annula reports
submits accounts receivable reports to branch manager
update customer's accounts
monitors credit and collections from customers
Position : Service Crew /Cashier
Company : Tekton Entre-Workers Cooperative (Jollibee Company-Owned)
Period : July 1, 2005 - April 9, 2006
: Winky's Food Corporation (Jollibee Franchise-Owned)
: April 9, 2005 - July 1, 2005
Job Description:
greets customers
attend customer's orders
call out the orders from customers
assemble orders of customers
handles cashiering
initiates point of sale transactions thru POS machine
provides customers full satisfaction by giving quality service not only ever-tasting food products
TRAININGS:
Learning the Results Way Coach Courses
March 2016
Results Companies, Mactan Newtown
Iefastrak Training and Workshop
May 2011
Fast Cargo Logistics Corporation
Aligning The Employees with the Logistics Brand (VMB) Workshop
March 10-11, 2011
Northwind Hotel, Lahug City
Safety and Health Environment (SHE) Training
March 2011
Fast Cargo Logistics Corporation
Basic Life Support (Adult CPR)
October 21, 2012
WDC Building Juan Luna Street Cebu City
First Aid Training
October 19-20, 2012
WDC Building
Service Excellence Workshop
March 28, 2005
Chowking, Mandaue City
SEMINARS ATTENDED:
Good Warehousing Practices and Proper Cargo Handling Seminar
April 8, 2011
Fast Cargo Logistics Corporation
Work Ethics & Professionalism Seminar
September 16, 2008
New AVR UCLM
Gender Fairness As A Good Business Practice
September 5, 2008
UCLM Ampi-theater
Seminar on Labor Relations
March 14, 2008
AVR UCLM
Gender Sensitivity & Anti-sexual Harassment Law Seminar
September 30, 2004
AVR UCLM
ICT Group Job Congress-Recruited to Stay Connected
September 20, 2008
Waterfront Hotel, Lahug
ACHIEVEMENTS:
Awarded for Excellence Award as Best in PIC 14 in Results Companies
Graduated with Academic Excellence with Third Honors ( 2008 )
Granted as a scholar of AC Government Scholarship Foundation ( 2003-2005)
Honored and chosen as an AY Foundation Awardee of the Macapagal Arroyo Award of the Year ( 2003 )
Consistent Academic Achiever ( 1999-2003 )
Appointed as Emcee of the JFINEX Acquaintance party ( 2008 )
Awarded as the " Smiling Bee " in the counter station in Jollibee ( 2005 )
CHARACTER REFERENCES:
Brian Syfernandez
Previous Learning Lab Manager
Results Companies
George Dicdiquin
Previous Learning Lab POC
Results Companies
Fatima Canizares
Previous Co-mentor
Results Companies
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