Kelli Song

Business Systems Analyst

678-***-**** acuw43@r.postjobfree.com 3608 Joe Sanchez Rd., Plant City, FL 33565

Experienced Business Analyst and QA Analyst with diverse industry experience in healthcare, insurance, Point of Sales (POS) and government. Working knowledge with SDLC (Software Development Life Cycle), Agile, and Waterfall Methodologies. Experience in Black box; such as Functional, Regression, Smoke, and UAT testing. Experience in Defining Quality Metrics, Testing Strategies, Managing Risks, Defects reporting, and Process improvements.

Strong Written and verbal communication, including technical writing skills.

Knowledge of systems engineering concepts and the ability to conduct cost/benefit analysis, Business case development, Modeling techniques and methods, and Leadership skills.

BA/Lead QA Analyst

Pediatric Services of America

Norcross, GA

2006 –To- Present

Lead, guide and monitor the analysis, design, implementation and execution of the test cases, test procedures and test suites. Black-box testing. DB validations.

Defining quality standards and metrics for the current project/product. Working with all stake holders to ensure that the quality metrics is reviewed, closed and agreed upon.

Review and analyze the project requirements. Developing technical solutions to business problems, or to advance a company’s sales efforts, begins with defining, analyzing and documenting requirements. Managing requirements at the project level to fulfill business needs.

Utilized Balsamiq Mockups – create wire frames for business requirements. Similar to (UML).

Defined roles and responsibilities that allow the testers to perform their functions with minimal overlap.

Helpdesk and application support for billing and scheduling, WorkDay, Wiki and Compliance360 platforms. EDI - assist in monitoring 835/837 file submissions thru FTP, payor web portals and Zirmed

Assisting, planning, organizing, translating, managing and analyzing requirements.

Lead QA Engineer

Fidelity National Information Services

Alpharetta, GA

2005 –To- 2006

Identify the scope of the testing required for a particular release based on the requirements document. Identifying the needed testing effort by calculating the sizing needed for the given release and plan the effort needed for the same. Create test plans and procedures for Application Under Test (AUT). Evaluate product and application defects reported by customers and make recommendations for their correction. Manage, coordinate and ensure the delivery of a release or project.

Senior QA Analyst

Horizon Software International, LLC Loganville, GA

2004 –To- 2005

Ensure that quality issues and defects are appropriately identified, documented, tracked, and resolved in our defect tracking system. Review requirements specifications and technical design documents to provide timely and meaningful feedbacks. Create Test Plans, and test cases.

Print Mail Developer/QA/Support

EDI\Implementation Analyst

PER-SE TECHNOLOGIES

Lawrenceville, GA

2003 –To- 2004

Develop Hospital and Physician statements. Work with project managers, other Developers and directly with clients. Full cycle testing until client is Live in Production. Analyzed, Developed, and tested code utilizing AWK, Formscape, and M.S FoxPro. Troubleshoot Production support issues. Testing client’s statement files. Developed statement sale samples for the sales department. Deliver Electronic Data Interchange connectivity to physicians and healthcare organizations. Utilizing ANSI X12, UNIX, HTTPS, FTP, and BBS transmissions. Implementing new clients with claims for HCFA – 1500, UB92, and statements. Working directly with client to receive test files and analyze claims that are processed to maintain a high acceptance rate. Also, work closely with project managers to maintain accountability of each new client’s implementation.

Web Application Developer

INSPIRE INSURANCE SOLUTIONS, INC.

Sheboygan, WI

2000 –To- 2002

Developed Web Application for Property and Casualty insurance companies utilizing the following programming languages and technologies; JAVA, XML, HTML, Java Server Page (JSP), JavaScript, FrontPage, SQL, PL/SQL, Store procedures, Oracle, IBM WebSphere Application Server, IBM VisualAge for Java, PVCS, and Dimension. This application allowed users/clients to take new applications over the Web, enter customer information, immediate insurance quotes and close a sale with a credit card payment.

1998 – 2000

Bachelors of Science

Computer Science

Lakeland College

Sheboygan, WI

1995– 1997

Associates of Arts

Marketing

Lakeshore Technical College

Cleveland, WI

MS SQL Server 2008 – Management Studio,

Javascript,VBScript, Workday,

Compliance 360 admin, Wiki admin

Balsamiq Mockups, DynoForms, HOPE nurse mobile devices, Crystal reports

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