Nina Dees

Burlingame, CA ***** 650-***-****

https://www.linkedin.com/in/ninadees acuw3v@r.postjobfree.com

Concierge / Customer Service Professional

Sales Events

Providing premier customer service & creative solutions to problems and situations under time constraints and budgetary challenges, with exceptional service, conveying a vision of possibilities to clients, creating memorable experiences and results, yielding increased revenue.

Skills and Abilities

Customer Service Sales Events / Project/ Time Management/ Planning Presentations Marketing Concierge Customer Service Client / Vendor Relations Graphic Design, Production Estimating Purchasing Negotiations Public Speaking Communications Event Organization Concepts / Marketing Strategies Proposals Layout / Design / Writing Copywriting Photography Graphic / Visual Presentations Public Relations

Communication Skills: Written / Verbal / Visuals Teaching

Technical Skills: PC Platform: MSOffice PowerPoint Word Excel Outlook Adobe Software

Artistic Skills: Graphic Design Computer Graphics Balloon Décor Floral Design

Professional Experience

AMERICAN GIRL / MATTEL INC., Palo Alto, CA 2013 – 2015

Personal Shopper, Sales, Concierge Services

Achieved Sales Goal of $450,000 each quarter by guiding customers in their sales and suggesting purchases. Develop personalized shopping experience for clients through providing individualized attention along with prevailing knowledge of products

Managed a high-end client portfolio within the U.S. and internationally

Identified and resolved customer service issues, and fulfilled special requests

Secured large buyer groups 30+, hosted tours, and implemented sales teams for groups which increased sales for the store and resulted in more efficient handling of large groups. Originated strategy

Established Gift Card Security Procedure

Developed Hotel Partnerships to make it easy for high end clients to shop with us conveniently. Hotels purchased the American Girl package to offer to their guests – ensuring client satisfaction

Maintained a high level of professionalism and confidentiality with clients

DEESIGNS, Burlingame, CA 1979 – 2016

Owner

Performed all aspects of Graphic Design, Sales, Customer Service, Advertising, Environmental Graphics, Photography, Marketing, Presentations, Concepts, Promotions, Visual Merchandising, Event Planning, Print Sales, Estimating, Production, Coordination & Planning

Appointed Advertising Director for Face Painting International Magazine, resulting in increased revenue and better exposure for the advertisers to the targeted market

Retained clients for over 20 years

Received Design Award Boy Scouts of America Capital Campaign Best Collateral Piece

Volunteer: Redwood City Library Storytime-To-Go Program 9 years, Los Altos Living Classroom 2 years

COAI, Eustis, FL 2010 – 2011

International Ambassador, PR Position, Communications

Increased overall membership

Enhanced Brand when traveling abroad

Communicated information regarding organization

WCA, Merrillville, IN 2003 – 2010

Far West Director, Communications

Wrote a monthly article for CLOWNING AROUND magazine, Membership over 2005 across 20 Countries

Instructor at convention workshops attended by 250+ members, Visited various locations within Far West Region, Maintained communications with membership in 5 western states

Visited various locations within Far West Region

MEHRON, Chestnut Ridge, NY 2003 – 2005

Director of Education & Development

Travelled, Lead Seminars at Trade Shows, Secured new accounts, Added Sales support to existing accounts

Women’s Day Magazine Halloween Special Edition, Writer & Makeup Artist for Photoshoot

Presenter Seminar Las Vegas Halloween & Party Trade Show Convention

Workshops/In-Store Events locations across the U.S.

Paper First Associates Trade Show San Diego

TWINKIE DEE STAR, San Francisco Bay Area, CA 2000 – 2016

Managed Marketing, Sales, Event Planning, Staffing, Graphics

Provided Entertainment Services for Fairs, Festivals, Schools, Corporations & Private Events

Additional Related Experience

MORRISON TRAVEL, San Mateo, CA

Account Executive, Corporate Travel

SCATENA’S, Burlingame, CA

Party & Floral Design, Planning, Special Event Management, Event Planning & Décor, Client Relations

Education

Bachelor of Science, Graphic Communications: Management & Design/ Speech Communications,

California Polytechnic, San Luis Obispo, CA

Associate of Arts, Commercial Art, Foothill College, Los Altos Hills, CA

Additional Coursework, Website Design, Dreamweaver, Social Media, Stanford University, Stanford, CA

Speaking Engagements

Master of Ceremonies, Fashion Show, The American Business Women’s Association

Master of Ceremonies, Female Executives Network Conference

Keynote Speaker, Retirement Dinner, District Administrator

Winner, Toastmasters Humorous Speech Contest (Club, District, and Division)

National Speakers Association, Passport Member

Performed on KCSM-TV & at local restaurants, Floral Design

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