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Customer Service Manager

Location:
Philippine, ZE, The Netherlands
Posted:
May 23, 2016

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Resume:

Timchenko Oxana

Personal information

Date of birth:

** ***** ****

Nationality:

Russian

Marital status:

Single

Manila (Macati) City, Philippines

tel: +63-927-***-**-**

email: acuw38@r.postjobfree.com

Education

2007-2012

Irkutsk State Technical University. Faculty of Business and Management.

Department: World Economy and International Business Information. Full-time courses. Awarded the qualification - economist.

Work Experiences

11.2015 – 04.2016

Philinter Education Center. (Cebu, Philippines)

Position: Russian Manager

Responsibilities: translation and update marketing materials, dealing with Russian agent, posting on social networks, media posting, Promotion proposal, report and reply inquiries from agent, Assist students' inquiries.

08.2014 – 10.2015

Pelagos Tours and Travel Corp. Limited. (Cebu, Philippines)

Position: Sales manager. Responsibilities: Accept and answer inquiries, do bookings and reservations, analyse the marketing and advertise the company.

12.2013- 09.2014

"Alfa-Bank". (Irkutsk, Russia)

Position: Specialist. Responsibilities: Operational customer service (invoicing, plastic cards, money transfers). • Advising clients on issues related to banking products and operations; implementation of the plan sales of banking products and services.

06.2012- 11.2013

Ltd. "HCF Bank." (Irkutsk, Russia)

Position: Operation cashier. Responsibilities: Full operational customer service, recruiting, advising on lending, deposits, insurance, credit and debit cards. Accepting payments, check the documentation for all types of products of the Bank. Active promotion of the Bank's products and advice. Expansion of customer base office.

01.2011-02.2012

Media Group, LLC (publishing house, which produces a glossy magazine Vintage). Position: Sales Manager (part time). Responsibilities: Search, attract customers; analyse of the potential client audience; negotiation; design contracts; work with departments of order execution (preparation of the advertising text, visual support, etc.); product of the financial statements for transactions successfully implemented.

Languages:

English, intermediate level.

Russian, native language

Skills

Fluent in a personal computer as a user.

driver's license category "B"

Personal qualities:

Successful experience in direct sales. Promotion of products. Ability to communicate with clients and finding an approach to them. Ability to solve non-standard problems and find a way out of different situations.



Contact this candidate