Robert Germano Senior-Level Business Development Executive Visionary ~ Business Development ~ Due Diligence ~ Turn-around Management

609-***-**** acuw2z@r.postjobfree.com 10890 Pentland Downs St. Las Vegas, NV 89141

Innovative executive with extensive business development and technological experience within highly competitive industries, combining operations knowledge with information technology to create a unique type of knowledge that has helped develop new opportunities and methods to enhance the industry. Analytical professional skilled in successfully identifying changing needs and requirements within the gaming industry and create effective solutions to address these issues and attract new business. Collaborative communicator continually focused on building relationships and promoting synergy across business lines to drive positive change, cohesive, comprehensive business approaches and enhanced profitability.

Areas of Expertise include:

Strategic Planning & Forecasting

Leadership & Development

Revenue & Profit Growth

Business Development

Relationship Building

Project Management

Operations Management

Technology Development

Energetic & Enthusiastic

Organization

Innovative

IT Management

Problem Resolution

Gaming Industry

Self-Motivated

Experience & Notable Contributions

VERIDOCS 2014-Current

Director of Business Development

Develop new business opportunities for robust ID validation and verification systems designed to mitigate the risks of fraudulent activity. Conduct research on and contact potential clients, creating proposals and negotiating deals to introduce services and products and establish a loyal client base.

Key Accomplishments:

Maintain comprehensive knowledge of industry trends to identify the changing needs and collaborate closely with diverse teams of developers to create new services and products to adapt to the requirements of the market.

Oversee installation projects for new clients, monitoring the progress of each step to maintain tight schedules.

Facilitate new client training on products, creating training material, providing technical support and ensuring an understanding of the operations and instructions.

Conduct reviews of the processes and procedures for the sales team, identifying areas where changes could improve client interaction and increase profit, and recommending changes to streamline policies.

TEK SYSTEMS 2014

IT Project Manager/Contractor

Provided direction for the development and introduction of a fraud prevention, identify verification, compliance, monitoring and reporting system.

Key Accomplishments:

Developed a strategic and comprehensive plan to implement the service software to two casinos, collaborating with contacts in operations, compliance and IT to install programs, provide support, and analyze feedback.

Managed a project installing a high-speed slot line system into casinos, creating plans for introducing the programs, tracking the development and monitoring results.

BORGATA HOTEL CASINO AND SPA 2005-2014

Systems Development Manager

Managed the tactical and strategic plans for creating and implementing software for business applications, selecting new gaming software that met the project requirements and supported the introduction and use of these systems.

Key Accomplishments:

Selected and installed an “electronic” table game betting system (DEQ) that incorporated a million-dollar progressive jackpot and different types of poker games, increasing the player drop amounts by thousands of dollars.

Collaborated with table games management to oversee the daily operations, providing support and identifying the root causes of challenges to determine effective solutions and upgrade software patches.

Installed Bravo, a $350,000 poker rating and tracking system that allowed for tournament tracking.

Vetted new upgrades for the scheduling system, selecting and implementing Casino Schedule Ease, which allowed employees to manage their scheduling preference and made the scheduling and payroll process more efficient.

Worked with a team of programmers, marketers, accountants and operations support to create a match-play program to allow patrons to print their coupons at a kiosk for use at the tables.

Managed the Central Credit System, monitoring to ensure functionality and updating the program to address challenges or issues.

Led the upgrade of slot machines with new touch-screen technology, contacting vendors and testing equipment to select the screens that were appropriate for the casino.

Conducted a detailed review of the Master Gaming and Gaming Analysis reports, consulting with the accounting and operations department to determine what information was most important, and streamlining the reports for a more efficient use.

Introduced and trained associated on Power Prize, a promotion that chose winners based upon cards in the slot machines, and awarded a million dollar jackpot.

Supported and managed the Four Winds Interactive program, which utilized touch-screen technology to adapt content, investigating any challenges and troubleshooting issues to ensure complete functionality.

Oversaw the Saflock program, an electronic lock system that controlled all the doors in the casino and hotel.

Coordinated efforts to perform reviews of the cardholder environment and identification system, vetting vendors and selecting Protiviti to conduct the analysis.

HARRAH’S ENTERTAINMENT 1980-2005

Pit Manager

Oversaw the operations of table games for a casino, identifying areas of inefficiency and assisting with the streamlining of processes, introduction of new software, and creation of policies to improve productivity and increase profitability.

Key Accomplishments:

Designed and implemented a computerized process for scheduling employees, enhancing operations and saving over $100,000 in office payroll.

Wrote training manuals for the casino staff, facilitating sessions and ensuring an understanding of policies, procedures and company guidelines, as well as laws and regulations.

Collaborated on multiple task forces to automate processes and improve efficiency.

Developed a successful marketing program that included teaching patrons how to play various table games.

Education & Training

Master of Business Administration

Harrington University, San Diego, CA

Bachelor of Arts, Business Administration

Harrington University, San Diego, CA

Patents

A design for the use of Hop Bets on craps tables utilized throughout the USA

A new 5-card stud poker game called “Double Cross Poker” – approved in Atlantic City & Connecticut

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