*** ***** **** **** *** *** Charleston, SC ***** * 843-***-**** * acuw2x@r.postjobfree.com

TAWANA E. BLACK

OBJECTIVE - Obtain professional employment where my 13 years of office management skills and proficiency in administrative support, customer service, problem solving, and effective communication abilities can be utilized.

EXPERIENCE

06/02/2003 - Present: Customer Communications Manager

Palmetto Lowcountry Behavioral Health (2777 Speissegger Drive, North Charleston, SC 29405 843-***-****

Coordinate all office functions and supervise a team of six administrative professionals. Perform staff development, monitoring and new hire training. Greet customers, operate a multi-line switchboard and direct calls. Complete patient demographics, patient satisfaction surveys, court order commitment scheduling, payroll processing and hospital directory updating.

06/02/2002- 06/02/2003: Receptionist

Palmetto Lowcountry Behavioral Health (2777 Speissegger Drive, North Charleston, SC 29405 843-***-****

Front line hospital representative, greeted visitors and patients. Operated a multi-line phone system and directed calls. Monitored patients’ belongings, maintained record keeping logs, and assisted with human resources applicant processing.

09/15/2011 - Present: Customer Service Agent

XL Health (8085 Rivers Ave Ste 119 North Charleston, SC 29406

843-***-****

Converse with insurance members via a call center phone setting, explain benefits and answer billing questions. Initiate contact and converse with medical and pharmacy providers, research medications and report detailed findings to members.

EDUCATION

Attended Saint Augustine College – Raleigh, NC

REFERENCES

Furnished upon request

110 Royal Palm Blvd Apt 204 Charleston, SC 29407 * 843-***-**** * acuw2x@r.postjobfree.com

TAWANA E. BLACK

PROFESSIONAL REFERENCES

Ms. Pamela Gibbs Bryant - Parent Advocate

4059 Napoleon Drive

North Charleston, SC 29418

843-***-****

Ms. Kimberly Doyle - Referral Management Specialist

7697 Kings Grant Lane

North Charleston, SC 29420

843-***-****

Ms. Shantaye Wallace - Occupancy Specialist

154 Commons Way

Goose Creek, SC 29445

843-***-****

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