CARL H OWARD

**** **** ****, ***** ****, TX ***** (C) 512-***-**** acuw28@r.postjobfree.com _

SENIOR IT STRATEGIST, OPERATIONS LEADER, PROGRAM MANAGER Designing and Implementing Technology Strategies to Fuel Breakthrough Results

● Strategic Planning: Positioned @hand Corp. as a mobility software innovator, driving technology systems, managed services, and IS operations strategies that automated core process and enhanced the engineering and services user experience.

● Business Transformations: Established new IT organizational infrastructure and revitalized existing operations at @hand Corp. by implementing robust support services and business practices to optimize how IT engages with all business disciplines.

● Technology Delivery: Enabled revenue growth, cost savings, process automation and ROI increases through planning and implementation of onsite implementation of a software only Mitel unified communications solution virtualized using VMware, ERP systems, Customer Support Portal, Network and Communications systems and other internal and third party business systems.

● Strategic Execution: Provided well managed databases. Supported a standard development system that allowed for the creation of difference applications that easily talk to each other. Instituted a solid communication network so that workers could access the applications and data they need from just about anywhere.

Professional Experience

Enterprise Infrastructure Manager Reports to CTO

@hand Corporation – A ustin, TX 11/2012 to Current Hand picked to craft and execute comprehensive IT business strategies and other key initiatives. Engaged leaders from various business disciplines to ascertain needs and develop system, networking, communications, and support solutions. Responsible for the collaborative planning, delivery, maintenance, management, monitoring, and expansion of all IT network, infrastructure, operations, security, facilities, and user services for internal users and customer audiences in a 24x7/365 environment.

● Provide leadership and vision for the IT department to include strategic planning of information systems.

● Develop strategic direction for the information systems plan including technology deployment plans and departmental budgets.

● Direct all information technology and network system deployment and maintenance including all IT infrastructure, wireless communications, computer systems, local networks and mobile devices.

● Manage IT training for software, mobile and desktop systems (Linux, Mac, and Windows).

● Create operational policies, procedures, standards, guidelines and best practices.

● Recruit, hire and train IT staff, project managers, engineer and network administrators.

● Oversee department meetings with staff leads and managers to ensure continuity of information systems support and goal attainment.

● Ensure project completion by coordinating resources and timetables with user departments, IT staff and data center employees.

● Create financial forecasts, outline expenditures and modify budget when necessary.

● Assess new innovative technologies, mission critical systems, security, communications and business continuity.

● Evaluated, redesigned and implemented an enhanced customer support portal and software licensing and tracking system.

CARL H OWARD

3615 Bass Loop, Round Rock, TX 78665 (C) 512-***-**** acuw28@r.postjobfree.com _ Customer Support / IT Manager Reports to CTO

@hand Corporation – A ustin, TX 01/2011 to 11/2012 Accomplished customer success by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees communicating job expectations planning, monitoring, appraising, and reviewing job contributions planning and reviewing compensation actions enforcing policies and procedures.

● Achieved customer service objectives by contributing customer service information and recommendations to strategic plans and reviews prepared and completed action plans implemented production, productivity, quality, and customer service standards problem resolution completed audits identified customer service trends determining system improvements implemented change.

● Coached and mentored new staff members includes conducting performance reviews. Senior Systems Analyst / Business Analyst

@hand Corporation – A ustin, Texas 10/2007 to 01/2011 Functioned as a critical member of the @hand Engineering & Services group. C o llaborated with solution delivery teams to implement @hand Field Mobility Solutions to Fortune 1000 customers. Worked with @hand customers and partners during requirements analysis to develop the functional requirements for end to end solutions using

@hand’s market leading software products. I n creased department profit by 5% by diagnosing & resolving issues for customers in production systems.

Information Systems Analyst / Information Assurance Security Officer United States Army – V eteran Honorably Discharged 04/2000 to 11/2007 High pace, high profile with little room for mistakes or lack of knowledge. As a Non Commissioned Officer, I supervised all aspects of the health, welfare, morale, and training of up to 12 personnel at a given time. Provided technical guidance and training in information assurance and administration. Counseled personnel on job performance, professional conduct and appearance as well as personal matters. Enforced rules and regulations while always maintaining high standards. Managed the security, patching, and continual maintenance of over 400 network assets and users in both field deployments and in garrison environments.

● Direct Signal Support Team NCO (DSST) Served as a forward deployed Direct Signal Support Team

(DSST) NCO in a Tactical Installation and Networking Company in support of mission operations overseas responsible for providing Warfighter Commanders with customer support on secure and nonsecure WAN access, long local DSN phone service, NIPR/SIPR VoIP capability Education

Bachelors of Science: Business Management

Capella University – Minneapolis, MN 2015

Diploma: Non Commissioned Officer Leadership Course A rmy Warrior Leadership Course – Seoul, South Korea 2005 Diploma: A rmy Advanced Individual Training Information Systems Operator/Analyst U nited States Army Signal School Fort Gordon, GA 2000 High School Diploma Stratford High School – Stratford, OK 1999

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