EDA LIZBETH CISNEROS

** ****** ****** #*, *******, MA 02155 617-***-**** acuw1e@r.postjobfree.com

Office Assistant & Administrative Management Professional

Energetic, performance focused Administrative Leader with more than 19 years experience in all aspects of administrative and retail sales management. Unwavering commitment to customer relations, with proven ability to build productive relationships, resolve complex issues and win customer loyalty. Technically savvy with a proven record of success in using Microsoft Office programs to create documents, spreadsheets, and reports. Detail-oriented with a passion for contributing administrative expertise to introduce and implement internal improvements in support of overall business success.

AREAS OF EXPERTISE

Administrative & Office Oversight ● Customer Service Best Practices ● Operational Management

Human Resources & Accounting Functions ● Document Management ● Process Improvements

Written & Oral Communications ● Team Engagement & Training ● Microsoft Office Suite

PROFESSIONAL EXPERIENCE

PRIMARK 2015 to present

Retail Sale Manager

Fulfilled all management responsibilities in absence of manager

Opened and closed store, handled customer service issues, and oversaw cash control.

Assisted with merchandising and promotions, input data to prepare daily sales reports and

Regularly use weekly and monthly data to develop sales and made sale goals.

Handle all merchandising, inventory control, and maintenance standards

UNIQLO, Newton, MA 2014 to 2015

Retail Sale Manager

Capacities to translate strategic plans into profitable purchase and merchandising plans.

Schedule and supervised staff, controlled inventory, deposited cash.

Monitor cost, and complete daily and weekly report, assisted with merchandising and

Promotion efforts, direct sales floor activities, assistant customer and address customers

Concerns.

MORGAN MEMORIAL INDUSTRIES, Cambridge, MA 2011 to 2014

Retail Sales Supervisor

Successfully provides customer service to a diverse customer base, while supporting marketing and promotional activities.

Responsible for opening and closing the store, and reconciling the cash and safe on a daily basis.

Develops a action plan, makes deposits, and creates a closing assessment each day.

TARGET CORPORATION, Everett, MA 2007 to 2011

Retail Sales Store Signing Specialist – Supervisor

Effectively met and exceeded sales goals, and led sales floor activities.

Promoted an unwavering commitment to customer service, and served as the in-store lead for addressing escalated customer concerns.

Support the management team in comprehensive marketing and promotional efforts.

BANK OF BOSTON (Formerly Fleet Bank & Bank of America), Boston, MA 2000 to 2006

Senior Accountant

Diligently managed accounting and payroll functions for a myriad of corporations and consolidations, while overseeing the preparation of budgets, projects, and monthly budget-to-actual reports for the management staff.

Approved the work of the staff accountant, as well as journal transactions prior to data entry.

Collaborated with the Controller in financial statement preparation.

EARLIER CAREER

BANK OF BOSTON (Formerly Bay Bank), Boston, MA 1995 to 2000

Office Assistant

EDUCATION & PROFESSIONAL DEVELOPMENT /LANGUAGE SKILLS

BILLINGUAL SPANISH-ENGLISH

Bachelor of Science in Business Management, Emphasis in Accounting/Finance, Graduated with Honors, New England College Business & Finance (1998)

Business Skills Program, Boston, MA 1996