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Human Resources Manager

Location:
Texas
Posted:
May 23, 2016

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Resume:

CELIA ALLEN

Houston, TX *****

713-***-****

acuw18@r.postjobfree.com

QUALIFICATIONS SUMMARY

High-energy Human Resources Generalist with 10+ years diversified industry experience. Full range of human resources experience working with start-up to large-scale organizations, on a multi-functional, multi-site and national basis. Strong planning, time management, problem resolution, and communication skills to support business and organizational objectives. A professional known for leadership qualities with the ability to collaborate throughout the organization, while promoting team values and delivering cost-effective programs.

• Full Cycle Generalist • HR Process, Policy and Procedures

• Volume, Multi-Site Recruitment • Payroll and Benefits Administration

• Governmental Compliance • EEO / AAP Compliance / Statistical Reporting

• Staff Forecasting • MA, Human Resources Development

• Military Partnership Development & Physician Recruiting

OVERVIEW OF EXPERIENCE

• Diversified industry experience in oil and refining, telecommunications, university, not-for-profit, and governmental / security agencies on a staff and contract basis.

• Managed Human Resource functions with a team of four professionals including employee relations / coaching, payroll administration, benefits communications and employee and management training on a multi-site basis.

• Implemented HR Service Center that ensured high-quality services to employees / customers.

• Staffing Manager supporting a multi-site organization of 1400+ employees.

• Developed a recruitment plan that staffed unit expansion, increasing staff by 40%.

• Experienced in delivering highly successful, exempt and non-exempt recruitment on a national basis.

• Supported five senior managers for recruitment for 15 locations in the telecommunications industry.

• Developed special projects with emphasis on employment of military veterans and improved diversity at the management level by 30%.

PROFESSIONAL EXPERIENCE

Veteran Evaluation Services Houston, TX 2015- Present

Provider Recruiter

Advocate a refined recruiting process that provides a high-quality experience with the goal of leaving all potential providers with a positive impression of VES.

Assist with fulfilling the corporate-wide provider recruiting program which is consistent with the company's expansion plans, by meeting and exceeding daily goals and metrics.

Sourcing of qualified physicians’ providers via all means available including, but not limited to: outbound phone calls, print and web advertisements, email, direct mailings, residency development programs, job fairs, conferences and internal referral programs.

Determining fit by gathering available data on providers through in-depth phone conversations, and review sources.

Pearson - Houston, TX 2014– 2015

Human Resources Generalist

Provided the full spectrum of human resources support for Houston Division. Managed all legal compliance issues. Counseled employees / staff. Conducted results-oriented training, and strategic planning. Conducted regular staffing meetings and communicated with team members to resolve issues in advance. Handled all employee investigations, grievances and complaints within the company’s stated deadlines.

• Proactively sought out unique low-cost recruiting techniques and strategies saving the organization thousands of dollars in outsourcing fees.

• Hired 400 full-time temporary professionals ranging from entry level up to Director across all company departments.

• Reduced turnover by 10% and improved communications.

Celia Allen page 2

TREX, Houston, TX 2013 - 2014

Regional Recruiter

Managed, recruited, and hired for over 6 regions in Texas. Developed working relationships with operations managers to ensure a great understanding of needed talents/personality were met in each region. Coordinated new hire process from start to finish, Assisted with employee day to day issues in the workplace. Completed all backgrounds and drug tests on all the hires. A full-cycle corporate regional recruiter.

BAKER HUGHES, Houston, TX 2011 – 2012

Mobile Corporate Recruiter

Managed a recruiting project that consisted of traveling 100% to various locations throughout the US to recruit, interview and hire the most qualified candidates to work in various exempt and non-exempt positions in the oilfield. Assessed over 20 applicants per day matching qualifications to company criteria.

• Promoted company and HR initiatives in communities and military installations.

• Utilized the latest Internet, networking and recruitment tools to acquire top candidates.

PEARSON, Houston, TX 2009 – 2011

Human Resources Generalist

Provided the full spectrum of human resources support for Houston Division. Managed all legal compliance issues. Counseled employees / staff. Conducted results-oriented training, and strategic planning. Conducted regular staffing meetings and communicated with team members to resolve issues in advance. Handled all employee investigations, grievances and complaints within the company’s stated deadlines.

• Proactively sought out unique low-cost recruiting techniques and strategies saving the organization thousands of dollars in outsourcing fees.

• Hired 400 full-time temporary professionals ranging from entry level up to Director across all company departments.

• Reduced turnover by 10% and improved communications.

AT&T, Houston, TX 2007 – 2008

Staffing Manager

Managed and supported five senior managers in retail wireless stores for the recruitment, negotiations, staffing, and associate orientation for 15 locations. Met hiring managers’ needs and juggled multiple priorities daily.

• Coordinated training program for store managers and supervisors, which improved sales by 15%.

• Attracted college graduates from top schools through training initiatives and improved incentives.

CRICKET COMMUNICATIONS, Houston, TX 2005 – 2006

Corporate Recruiter

Managed recruiting for a start-up wireless telecommunications company, collaborating with Sr. Operations Director. Developed and implemented recruitment initiatives for two new regions.

• Successfully sourced, interviewed and hired employees for 40+ new wireless stores in San Antonio and Houston, TX within 4 months. Received recognition award for exceeding recruitment goals.

• Improved diversity initiatives that resulted in a 30% increase of minority associates at the management level.

FPMI SOLUTIONS, INC., Houston, TX 2003 – 2005

HR Staffing Specialist, Department of Homeland Security / Transportation Security Administration Supported local / regional assessment centers and developed hiring plans for various projects. Interviewed, tested and evaluated candidates using structured behavioral interview. Produced monthly reports identifying recruitment trends and retention.

• Improved new employee orientation program and increased retention by 10%.

• Trained managers and staff on the hiring process, which improved professional skills.

Celia Allen page 3

NCS PEARSON, Houston, TX 2002 – /2003

HR Staffing Specialist, Contract

Member of Senior HR professional team that participated in a massive government project to recruit, interview, test, and train employees for various security positions at major US airports. Demonstrated a sustained a sense of urgency for achieving corporate objectives through effective recruiting.

• Assisted with the development of an innovative staffing plan that reduced turnaround time (from time-to-post and time-to-fill) by 25%.

• Completed assignment and successfully hired thousands of employees to comply with government requirements.

SOUTHWESTERN BELL TELEPHONE, Houston, TX 1998 – 2002

Human Resources Staffing Manager

Led the recruiting activities that supported 1500+ employees in multiple locations. Developed job descriptions, negotiated offers and hired candidates. Worked with managers at all levels in supporting business / organizational needs; counseled management and staff on transfers, promotions and demotions. Collaborated with Director of EEOC and Compliance Officers on AA planning. Provided monthly training to all hiring managers and staff; educated on basic employment law, appropriate interview questions and hiring practices.

• Implemented a summer internship program for senior high school students in order to assist with high-volume turnover in the call center; saved thousands of dollars in recruitment fees.

• Developed and implemented staffing strategies and plans, which met business objectives.

PRIOR EXPERIENCE INCLUDES: Human Resource Manager 01/1993– 12/1997 Goodwill Industries

EDUCATION / MILITARY

MA, Human Resources Management, Webster University, St. Louis, MO

BA, Interior Design, (Minor in Business), University of Incarnate Word, San Antonio, TX

US Army Veteran, Ft. Belvoir, VA

TECHNICAL SKILLS

Proficiency With: PeopleSoft, Peopleclick, Taleo, Ceridian, Oracle, Act and OMS

Microsoft Excel / Outlook / PowerPoint



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