ROBIN K. LEE

**** **. ******** **.

Grain Valley, MO 64029

H. 816-***-**** C. 816-***-****

acuw10@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Human Resources Professional known for being a congenial supporter of team goals

Served as a link between management and employees by handling questions and assisting with work-related issues

Ability to handle difficult customer situations; reduced anxiety and maintained customer satisfaction

EDUCATION

Master’s in Organizational Management Specializing in Human Resources, Ashford University- Graduated March 2014

Bachelor’s in Psychology Minor in Child Development, Ashford University Clinton, IA- Graduated in February 2012

RELEVANT EXPERIENCE

Human Resources

Assisted with planning and conducting new employee training for educating about job responsibilities and company policies

Fostered positive attitude toward organizational objectives to provide quality customer service

Recognized the importance of sexual harassment policies, equal opportunity, and ADA laws

Customer Service

Resolves customer issues by listening carefully, offering solutions, and following chain of command about employee complaints

Informs customers about upcoming sales to maintain or increase sales of products

Directs customers to the correct location area of merchandise in store

Technical Skills

Used Word to create research papers for meeting course requirements

Operates hand-held computer to research product prices and for labeling baking goods

Research internet using popular search engines such as Google and Bing for finding credible and reliable sources

EMPLOYMENT HISTORY

Wal-Mart Lee’s Summit, MO

Bakery Assistant June 2008-Present

McDonald’s Blue Springs, MO

Crew Trainer October 2002-June 2008

Dollar General Store Grain Valley, MO

Cashier and Stocker October 2004-July 2007

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