Profile

Dynamic business intelligence professional with over 10 years of experience developing technical specifications and managing ecommerce platforms for the consumer goods industry. Engaged and directed end to end process departments such as IT, Operations, Warehouse, and Client Services throughout the business life cycle including Business Intelligence/ PMO, Warehouse, and Client Services.

Skills

Business Intelligence

API/ FTP Structure

Gap Analysis/ Risk Identification

Personal Web Page Management

SQL Analysis and Data Extraction

Commissions and Geneology Structure

Return Material Authorization (RMA) Process Structure

Data Integration Structure via API/FTP

Multi Level and Multi Promotional Shopping Cart and Upline/Downline Security Structure

Client Onboarding Process

End to End Order/ Inventory Routing

Client Portal Security Structure Levels

Email Campaign Structure

eCommerce Shopping Cart

Sweep Cart Configuration

Contact Structure Management

WMS Configuration

Online/Offline Product and Promotion Management

Volume Forecasting

SSRS Technical Report Writing

Inventory Cycle Counting

Pay Method Security Logic

Technical Requirement Writing

Order Waving Hierarchy

Configuring Ship Method Tables

HTML/ CSS Structure

Import/ Export Data Table Structures

Agile Project Management

RF Scan Tachnology

Omni Channel, Multi Warehouse, Multi Client Platform Applications

WMS Receiving, Order Waving, Shipping Automation

WMS Location, Zone Picking, and Proximity Set Up

Serialized/ Lot Control Inventory Structure

WMS Labor Management through Units Per Labor Hour

WMS Work Allocation

Process Development (PLC) Analysis

System Development Life Cycle (SDLC) Analysis

Workfront System Development Labor Management

SCI Issue Reporting

B2B and B2C shipping methods

Service Level Agreement (SLA) analysis and logic

Pricing Matrix analysis

Warehouse Flow Design

Applications

CSR Application Administration

Shiplinx Carrier Administration

Paycom Payroll Services Administration

CRM Promotional Tools

MLM Marketing Structure

Quickbooks Administration

Online Shopping Cart Structure

Party Plan Structure

Online Fundraising Structure

Website Development Software

Direct Selling Platform Structure

Avalara and CCH Tax Applications

QSSI Powerhouse WMS

Six Sigma Certified

Zsuite BPO Solutions Package

Share Point Collaboration Application

Manhattan WMS Integration

Zstore Shopping Cart Software

SSRS Reporting

Microsoft Excel, Word, Power Point, Visio, Project

Z2connect Social Media Platform

API/ FTP Integration

SAP WMS Integration

Zfulfillment Order Process Application

SQL Data

Wordpress Website Design

Microsoft Visual Studio Manager

At Task Project and Agile Management

BPO Project Management

Microsoft SQL Server Management Studio

zSuite BPO Auto-Billing Developer

zSuite Project/ Ticketing Management System Developer

Management

Director of Project Management of up to 15 developers, analysts, network administrators, and project managers both local and in China markets

Director of Warehouse Operations of up to 125 employees

Director of Client Services within B2B, B2C, MLM Party Plan, Direct Selling, Basic Fulfillment and eCommerce Platforms; 75% fluent in Spanish

Experience

Director of Operations and PMO at Zoyto Inc. – October 2008 – Present

Clients serviced include Stella and Dot, Westinghouse, Chloe and Isabel, Tecnifibre, Demarle at Home, Celebrating Home, Lulu Avenue, Hewlett Packard, Nussentials, and Traci Lynn.

Manage inventory, order processing, quality control, receiving, and kitting and assembly operations. Utilized QSSI Powerhouse WMS system to provide 99% inventory and order services levels for $20MM of products for over 30 different clients. Processes include receiving, quality assurance, order waving, cycle counting, kit building, pick and restock rules, ship methods, and RMA initiatives.

Managed or Supervised integration projects including the following third party systems: Sage ERP, Great Plains ERP, Avalara Tax systems, Leap Factor Apps, Bronto Email Marketing, Google Analytics, Social Media Integration, Magento and Volusion Shopping Cart engines, Shopify shopping cart, Exigo, Wordpress Website Design, Quickbooks, and Authorize.net.

Developed zSuite Automated Billing and Project Management Applications from ground up using Agile Project Management techniques, SQL database analysis and multi user level access security logic. Included client portals for client collaboration.

Optimize daily activities for production (kitting and assembly) services. Used Powerhouse WMS system to receive, transfer, QC, and build raw inventory into standard saleable inventory or kits. Configured system to automatically decrement inventory through the production process.

Developed website and shopping cart design and logic for clients to utilize the entire website process or just one piece of website design or ecommerce solutions. Optimized modular structure for applications to individually become plugins for third party applications or continue to use as an all in one solution using API/FTP integrations.

Directed and Supervised new 85,000 foot warehouse for equipment, fixture and floorplan specification for moving $18 MM of inventory. Supervised architect, CAD drawing specialists, and utility personnel to implement the most efficient receiving to shipping process. Developed all new location flow logic using pick flows and zone picking.

Direct implementation of logistics into and out of OMS and WMS systems. Provided admin services for set up and management of B2B and B2C distribution lines using Shiplinx systems as well, connecting order management front end and middleware modules.

Analyze productivity requirements and results for warehouse operations. Developed units per labor hour (UPLH) matrix from WMS data to increase warehouse operation personnel to increase output of order processing by 30%, thus cutting overall labor percent and cost per transaction.

Senior Manager of PMO for client software/ hardware integrations and onboarding. Utilized AtTask project management tools to finalize client software or fulfillment contracts, create project plan deliverables and timelines, apply gap analysis and execute program implementations.

Business Analyst for data and process integration from shopping cart to post sale. Analyze and document process integration points created through FTP, EDI, and API transfer systems. Understand trigger points for static, variable and text fields that process file downloads and the reverse logistics of completed data back up the process chain.

Developed and Administered Zoyto’s updated CSR functionality. Updated Zoyto’s internal CSR and CRM tools to include fundraising functionality for both online and door to door programs.

Developed a new all integrated Client Administrative tool that combines all of Zoyto’s product features. Took Zoyto’s current applications and redesigned them in one bundled package, steamlining implementation of future clients. Created multi level security logic for applications bundled together into the zSuite package including WebSite Development, Commissions and Geneology, Duplicated Websites, CSR, CRM, Reporting, Project Management, Order Management, Billing, Marketing, and eCommerce/ Shopping Cart modules.

Directed integrations involving third party WMS systems such as ManhattanWMOS, SAP, and QSSI Powerhouse through API/ FTP with front end shopping cart systems. Worked with utilizing translation tables between SQL databases with .CSV line files to ensure data transfer. Worked with SKYBOT scheduler to schedule download and upload jobs.

COO at RDI Connect March 2007 – June 2008

Managed operational improvements in marketing and information technology groups. Increased paid participation in workshops from 75% to 110% of budgeted projections. Worked on Project Team to develop interactive client/ consultant collaboration program.

National Accounts Manager at Sunkist Growers, Incorporated November 2003 – March 2007

Handled multiple regional and national accounts with annual revenues ranging from $5MM to $20MM.

Coordinated new product line for Sam’s Club nationwide. Increased revenue from one of Sunkist’s key accounts by 13% within a 4 month period; made Sam’s Club the second largest buyer of pummelos for Sunkist Growers.

Achieved double digit sales increase with Sam’s Club utilizing direct delivery to store logistic approach during 3 month sales period. Procured and directed over $2.5 million in 180 truckloads of navel inventory to over 400 stores nationwide, for on time delivery. Achieved a 22% increase in revenue for Sunkist Growers for Sam’s Club.

Handled multiple accounts with differing data download systems. Provided daily management and expertise in the downloading of procurement and order data including EDI (Sam’s Club), and H.E.B. Grocery Company (I Trade Management System).

Regional Category Manager at C. H. Robinson Worldwide, Incorporated August 1999 – October 2003

Directed and executed service and product initiatives to multiple regional and national clients, including Sam’s Club and Randall’s Supermarkets. Managed client accounts through sales, product procurement, company financials, vendor relations and management, and supply chain accountability.

Sales Director at H. E. Butt Grocery Company August 1994 – August 1999

Education/ Training

Associates of Arts – Business, Indian Hills College, Ottumwa, Iowa

Store Management Training Certification – H. E. Butt Grocery Company

Food Store Security, Total Store Management Certification – Cornell University Home Studies

White Belt Certification – Six Sigma Lean

Personnel Management Training Certification – SkillPath Seminars Inc.

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