William Thomas LinkedIn Profile

469-***-**** acuvym@r.postjobfree.com

Product / Project Manager

Blends technical acumen with project management skills to lead teams in assignments that range from sales support to user training. Excels in managing resources and ensuring solutions are well tested and meet all customer requirements. Effectively utilizes Agile, Waterfall, and other development methodologies and leverages Bayes Theorem for critical decision making and risk mitigation as well as modeling system capacity and creating pricing models. Areas of Expertise:

Product Development – Project Management – Implementation – Network Management – Telecommunications

Proposals – RFPs/RFIs – Risk Management – Software Development – Strategic Planning – Technical/Customer Support

Manages Complex Projects with Multiple Variables in Full Compliance with Client Expectations and Restraints…

Owned accountability for $10M sales revenue for subdivisions in Frisco & McKinney, TX; supervised, scheduled, and inspected workmanship of 65 vendor contractors during all construction phases with senior management.

Served as Project Manager for civil engineering for facility construction and electronic shielding (TEMPEST); ensured projects were completed on-time and under budget while interfacing with general officers.

Delivers Expert Sales Support for High-Value Contracts, From Technical Proposals to Requirement Gathering…

At Tektronix Communications, wrote technical proposals for IrisView, SpImain, Cognos Analytics server software, GeoProbes, IrisView Applications, Roaming Application, and CEA products using MS Word, Excel, PowerPoint.

Performed bandwidth and utilization calculations for Nortel’s client network proposals to define requirements; directed network engineering for interoperability with systems to ensure network requirements meet SLAs.

Professional Overview

Edge Communications 2015-2016

Systems Engineer

Oversaw configuration and deployment of Linux based SIP PBX systems for hospitality and retail industries using Agile-Scrum methodology for inter-department progression, requirements, and feature testing.

Performed solution integration testing with third-party vendors such as NEC, Polycom, Cisco, Minuteman, and AudioCodes; provided 24x7 technical support for customer requirements and emergency outages/escalations.

Developed test cases documentation in Testrail application to ensure quality control of system performance.

Conducted solution regression testing of Centrex Features, UPS, WiFi Aps, and Backhaul product for client solutions.

Tektronix Communications 2009-2014

Wireless / Wireline Product Marketing Manager

Provided timely and quality RFP/RFIs responses for technical sales solutions of wireless/wireline 2G, 3G, 4G, and IMS/VoIP, and CDMA networks; ensured customer deadlines and account revenue targets were realized using product evolution strategies, roadmaps, business cases, and processes guidance using SalesForce CRM software.

Interfaced with product management, design, system engineering, pricing, sales, service, and delivery teams to resolve technical, pricing, and scope of work requirements with senior management.

Supported key strategic clients such as AT&T, Videotron, Orange, Verizon, Rogers, Bell Mobility, and Telefonica.

Delivered product knowledge for network management and monitoring product solutions for protocol, session, and performance analysis as well as telephony, wireless switching platforms and architectures, call processing and signaling, 2G, 3G and 4G Data, IMS/VoIP, Cognos, Optical Sonet, wireline switching/centrex services, including ISDN.

AT&T LTE Deployment Manager

Led 2G/3G teams in site conversion projects; delivered 3G Radio Access Network nodes for nationwide upgrades using Agile-Scrum methodology for inter-department progression, requirements, and feature testing.

Developed KPIs for enhancing network performance and provided best in class solutions for network management.

Validated session call flow analysis for call tracing, packet captures, and traffic KPI analysis for network surveillance.

Created and performed 4G LTE acceptance test plan validation documentation.

Deployed, commissioning & engineered LTE G10 monitoring probes in AT&T & Verizon markets using MS Project.

Alcatel-Lucent 2005-2009

Project Management Engineer

Delivered technical support for national networks for AT&T Uverse and tier 2/3 service providers as well as Alcatel’s routers for Microsoft’s IPTV services for AT&T’s Uverse solution and Element Management Systems.

Led network integration and feature testing on 2-wire/CellPipe residential gateways and Motorola 1200 video boxes.

Wrote Method of Procedures (MOPs) documents designed for customer training and network upgrades.

Provided technical support for Emerson, Purcell, and CommScope outside plant cabinets in support of AT&T.

Oversaw RMA warranty services for Alcatel-Lucent products and third-party vendor platforms.

Technical Project Manager

Delivered technical support leadership for T-Mobile/Cingular/Dobson on GSM/UMTS networks for T-Mobile and Cingular; also oversaw training & support for T-Mobile & tier 2 telecos’ wireless services using MS Project Software.

Traveled to customer sites to supervise hot-slides, software/hardware upgrades, and issue resolution.

Managed engineers responsible for network integration, ATP testing, and BSC re-homing support for Cingular.

Provided technical training on the Spatial Call Server /Wireless Media Gateway solution for the Cingular network.

Oversaw CIQ information, network engineering, and system database support for the First Office Application.

Grand Homes / DR Horton 2002-2004

Construction Manager

Scheduled and inspected all phases of home construction from building permit to certificate of occupancy.

Received the Highest Production for 2003 award at Grand Homes for closing $12M revenue within six months.

Built a single family home for DR Horton within a total of 22 days, between receiving permit to CO tag.

Performed home quality inspections and customer reviews while maintaining a 98.4% satisfaction score.

Administered payroll processing & hiring/firing of subdivision subcontractors using Construction Suite CRM Software.

Managed compliance to all city requirements for the subdivision, including erosion, HOA, and city inspectors.

Nortel Networks 1990-2001

Senior GSM/GPRS Network Project Engineer

Created network engineering specification for wireless (Passport 15000) platform concerning voice quality, delay, echo, security, and power/cable requirements for installation, field trials, and customer proposals/training.

Ensured IETF, Telecordia, ANSI, and ETSI Standards compliance for wireless, optical/IP network, and services.

Led Network Engineering Guide tracking for the Media Gateway Controller, Universal Signaling Port, Packet Voice Gateway, Universal Audio Server, and Carrier Voice Exchange in Software Development Life Cycle (SDLC).

US Air Force –Engineering Support & Procurement Officer

Protected the competitive bidding process for radar, electrical, signal, and voice systems for the NSA and USAF.

Managed product, system, and facility requirements for mission-critical objectives; led contract verification and drove compliance with regulatory and Status of Forces Agreements (SOFA).

Ensured contractual compliance with both US and German regulations for awarding contracting funds.

Administered a $40M budget for RF, microwave, and passive shielding.

Education Credentials

BS, Electrical Engineering – US Air Force Academy AA, Computer I/O, Lasers, & Optics – Denver Institute of Technology

Project Management Professional (PMP) Certification – Alcatel-Lucent Held a Top Secret SCI TK Security Clearance

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