Brandon Williams Sr.

acuvy5@r.postjobfree.com

918-***-****

Career Summary

An IT professional with experience in desktop support and active directory. My contributions to the organization include great customer service, willingness to learn and to assist, skills within active directory and Microsoft Outlook. I’m a hard worker in good physical shape, if the job calls for me to be in any small or compact spaces, I am prepared for that. I enjoy working in a group such as a team oriented workplace that can show different personalities, and different work skills. I work in a manner that uses my skills and knowledge as an IT professional to show that I can be a hard worker and team player. I look for that, along with my determination to secure a career working within a company that will offer stability, continuous professional and personal growth in my career.

EXPERIENCE

DISH NETWORK Tier 1 Technical Agent 2015-2016

Efficiently assisted customers with any issue in regard to the Dish network service.

Processed payments and went over bills charges.

Upsold additional products to provide a better overall experience.

Resolved all issues with remote controls, signal, or channels.

AVIS Customer Service Associate 2014-2015

Provided customer support with any issue related to renting a car.

Assisted customer with rental knowledge, process and available options.

Provided assistance with any billing dispute or incorrect charges.

HEWLETT PACKARD IT Helpdesk Technician 2012-2013

Provided support for a national electric company.

Responsible for things such as issuing Red Alerts for major systems down in the network.

Added, deleted and modified employee’s profile within active directory.

Provided technical support for all employee’s in regards to system issues.

Created tickets for all issues.

Reset passwords, created or corrected email issues and assisted with any network issue, regardless it be on the network or in the field.

SIWEL CONSULTING IT Helpdesk Technician 2011-2012

Assisted all users with any issue with mobile devices or computer.

Made changes within active directory as per employee modifications.

Corrected all network issues or Microsoft Outlook issue.

Created tickets on all issues.

TCIM SERVICES Backfill Administrative 2009-2010

Verified all sales that were made by the agents.

Submitted sales into various systems for vendors.

Data entry with all sales being sorted and recorded for agents.

Submitted end of day sales and totals earned to vendor.

Provided hands on training to new agents on how to process sales correctly.

Travelled to other location to provide training to agents upon opening.

SKILLS & ABILITIES

Microsoft Office: Word, Excel, PowerPoint, Types 47 WPM

EDUCATION

ITT TECHNICAL INSTITUTE Tulsa, OK Computer Network System

Graduated 2011

Rogers State University Claremore, OK Criminal Justice

Did not graduate

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