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Sales Customer Service

Location:
Lagos, Nigeria
Posted:
May 21, 2016

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Resume:

Objective :

Executive position allowing for parlay of demonstrated organization, customer service, communication, and project management in a system enhancing ingenuity to promote corporate growth and polity development.

Personality:

Insightful,creative,analytical,result oriented and resourceful young man with excellent communication skills; a team player with high sense of responsible.Commited and passionate, and ability to work under pressure with zero supervision.

Profile:

Nativity (Hometown/L.G./State): Igboora, Ibarapa Central L.G. of Oyo State

Nationality: Nigeria

Date of Birth: 13th September, 1979

Place of Birth: Igboora, Oyo State, Nigeria

Marital Status: Married

Religion: Christianity

Attributes: Motivated, business professional with both college and professional certificates and a successful 6-year track record of profitable experience from a reputable multinational organisation. Talent for quickly mastering technology/ideas. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records. Demonstrated history of producing accurate, timely reports meeting stringent FMCG guidelines.

Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in innovative and deadline-driven environments. Excellent team-building skills.

Skills Summary :

Project Management

Report Preparation

Written Correspondence

General Office Skills

Organisation & leadership skills

High level of integrity

Computer Savvy

Customer Service

Meticulous with attention to details

HSE Marshal

Action oriented & personal motivated

Supervisor per excellence

Communication Skills

Interpersonal Relation

Fluency: English,Yoruba

Good team spirit & positive working attitude

Valid driver’s license

WORKING EXPERIENCE:

AREA SALES MANAGER, WESTERN REGION, 1ST JUNE,2013- TILL DATE

LEVENTIS FOODS LIMITED, 2,WHARF ROAD, APAPA, LAGOS

Development of annual regional plan by preparing the yearly sales plans, including analysis of last year’s performances, next market development, distribution development, people development and regional contribution to the company.

Effective coordination of sales personnel by establishing a control and sales information system to ensure timely preparation and submission of all reports.

Development of a good distributorship network and market share for company’s brands

Monitoring the flow of goods in and out of the stock points within the region, ensuring stocks are available to meet sales objectives as well as strict adherence to laid down procedures and documentations.

Identifying new markets in order to maximize sales and marketing opportunities within the region.

Managing and deepening customer relationship with existing and proposed customers in order to increase profitability, growth, increase in market share, customer loyalty and satisfactory in the region.

Coordinating the affairs of sales executives and merchandisers within the region to achieve the maximum goals of the organisation

Coordinating the development of innovative product and service categories for the region.

ACHIEVEMENTS:

Raising the number of pastries cartons from zero to over 13000 cartons per month.

Increasing the number of bakery (family loaves) from 3000 loaves to 45000 loaves per month.

Increasimg the number of distributors from 3 inherited to 45 on pastries and that of bakery from 7 to 103.

Increasing the sales volume from N1.2m to N18m per month.

FIELD SALESMAN/MIT MANAGER, OYO TOWN, WESTERN REGION 12TH APRIL, 2013- 1ST JUNE

THE PROJECT 2, SALES OFFICE, WEST BUSINESS UNIT, NIGERIA BREWERIES PLC

Servicing existing sales and distribution networks

Building customers relation to achieve the set goals of the company

Prospecting new customers for existing top of the range products and service

Participating in planning long term sales and profitability forcast for the products

Contributing to the achievement ot team targets and goals

Providing first level customer support and relationship management

Establishing and maintaining marketing strategies to meet organizational objectives and ensure effective management of the marketing

Help advertising and promoting Goldberg & Maltagold to reduce competitors products

ACHIEVEMNTS:

Reducing activities of competitors brandwise and volumewise.

Increasing the sales volume for both the company and the distributors through promo and activation.

Establishing one to one relation with the customers.

Meeting target and even beyond.

AREA SALES MANAGER (WEST REGION); MAY 2009-MARCH 2013.

EUROPEAN SOAPS AND DETERGENTS LIMITED;13E,LSDPC,AMUWO ODOFIN INDUSTRIAL ESTATE,MILE2-OSHODI ROAD,LAGOS

Development of annual regional plan by preparing the yearly sales plans, including analysis of last year’s performances, next market development, distribution development, people development and regional contribution to the company.

Effective coordination of sales personnel by establishing a control and sales information system to ensure timely preparation and submission of all reports.

Developing a good distributorship network and market share for company’s brands

Monitoring the flow of goods in and out of the stock points within the region, ensuring stocks are available to meet sales objectives as well as strict adherence to laid down procedures and documentations.

Identifying new markets in order to maximize sales and marketing opportunities within the region.

Managing and deepening customers’ relationship with existing and proposed customers in order to increase profitability, growth, increase in market share, customer loyalty and satisfactory in the region.

ACHIEVEMENTS:

Increasing sales volume from N15m to N35m within short period of time.

Meeting target to about 80% and above every month.

Increasing the number of distributors on monthly bases to help achieveing the said target given by the company.

Helping to extend the products to local places through the Van Sales Rep.

Introducing Van Sales Rep,who help the distributors to reduce their stocks to minimal level in order to increase their level of order.

SALES EXECUTIVE; MAY 2007- APRIL 2009

Servicing existing sales and distribution networks

Building customers relation to achieve the set goals of the company

Prospecting new customers for existing top of the range products and service

Participating in planning long term sales and profitability forcast for the products

Contributing to the achievement ot team targets and goals

Providing first level customer support and relationship management

Establishing and maintaining marketing strategies to meet organizational objectives and ensure effective management of the marketing

Helping in organizing people for advertisement and promotional activities of the organization

ACHIEVEMENTS:

Increase in the sales volume from N.8m to N1.5m within the first month of working.

Increase in sales volume to N7.5m within 3 months

Increase sales volume to N15m within 6 months which made the company to promote me to Acting Area Sales Manager.

Increasing the number distributors from 1 to 13 within 6 months.

Able to collect sales target commission for 6 months continually.

Education (Institution, Qualifications & Date)

LAJORUN HIGH SCHOOL OKE-ISERIN– Igboora, OYO. 1990 - 1995

West African School Certificate (WASC), O/Level, (Major areas: English, Physics, Chemistry, Biology, Mathematics,Economics)

UNIVERSITY OF IBADAN, IBADAN – Oyo State, NIG. 1999 - 2005

Bachelor of Science degree (B.Sc.), Chemistry, (Major area: Chemistry )

ABBEY COMPUTER CENTRE – Ibadan, OYO. 2001

Certificate of Completion of Computer Appreciation Course (Major area: Desktop Publishing)

NATIONAL OPEN UNIVERSITY NIGERIA 2015-2017

Bachelor of Science degree (Environmental Science and Resource Management)

(Major: ESM)

Professional Affiliation/Award(Date) :

INSTITUTE OF CHARTERED SALES PROFESSIONALS (ICSP) MEMBER 2012

Training History :

PEER EDUCATION CERTIFICATE TRAINING COURSE,UNDER NYSC REPRODUCTIVE HEALTH AND HIV/AIDS PREVENTION PROJECT (SUPPORTED BY UNICEF)

ROLES OF SALES MAN BY ESDL

FAMILY LIFE EDUCATION FACILITATOR CERTIFICATE UNDER THE NYSC MDG PROJECT SUPPORTED BY MDG’s OFFICE (PRESIDENCY)

PRACTICAL HSE SKILLS WORKSHOP FOR LINE MANAGERS AND SUPERVISORS BY BAT



Contact this candidate