Career Objective:

I’m an extremely flexible, pro-active, and motivated self starter who pays very close attention to detail. By doing this I can ensure that I give my very best and produce the highest quality of work. I hold high to statements such as healthy professional morals and strong work ethics.

Business Skills:

Functional requirements, Service level agreements, "Public Trust" established through the USPS, Workload definitions, Pattern recognitions and process modeling, Data modeling, Risk factors, and Cost/benefit calculations. Excellent verbal and written communication skills, Personable and diplomatic team player with the ability to manage, motivate and work well in a team environment.

Core Competencies:

Good analysis skills, Architectural Engineering and Design, Excellent decision making, Knowledge of QA methodology, Personal integrity, Excellent coaching skills/career development, Setting employee goals, Empowerment, Leadership, Conflict management, and Enthusiasm.

Operating System Platforms:

MS-DOS, Windows 3.x/95/98/NT/2000/2003/XP Professional.

UNIX: HP-UX/Solaris/SCO/AIX 4.X/IRIX/SGI, Linux, Solaris.

Programming Languages:

UNIX Korn Shell Scripting, ksh, bash, sh, awk, born, Perl, posix, sed, HTML, DHTML, JavaScript, CSS, and BMC Remedy 4X-7.5 Development and administration.

Software Applications:

All MS Office Products, Remedy 4X-8.1 Patch 2, Windows NT & 2000, 2003, Dream-Weaver, Clarify, Visio, SNMPc, Informix, Tivoli, Oracle, and Team-Quest. Graphics Designing including; Photo Shop, Illustrator, MS Image Composer, Installshield, SMS, Solaris, Lynx Redhat and Susie, HPUX, IBM AIX.

Technical Skills:

Familiarity with Schlumberger S9000, CMT, and DeFT testers. Windows, UNIX, and Network Administration, Database Support, logic scope, Systems Information Security analysis and assessments. WinInstall, InstallShield, Ghost, Digital Certificates, ODBC, Data Management, NFS, NIS, DNS, LVM, SAM, SMIT, SMITTY, SMTP, HACMP, JFS, Web Graphics & Development, Interfacing, Automations, Technical Writing, Editing, Proof Reading, Data Analysis, Beta Testing, Custom Programming, H/W & S/W Specialist, Remedy Admin, BMC Remedy Certified 5.8 and 6.3, System Engineering, Cross-Platform interfacing, Architectural Engineering and Design, Disk Mirroring/Stripping, SNMPc, Legato, Win2000/NT/95/98/UNIX Servers & Workstations, Terminal Server, Cisco routers, switches, hubs and firewalls. TCP/IP, SNMP, DHCP, DNS, FTP and HTTP protocols.

Professional Courses and Affiliations:

Remedy Certified Consultant version 6.3 and 5.8, HP 9000 Technical Certification, HP-UX 10.X Fundamentals, HP-UX 11.0 Hands-on Workshop, HP-UX 10.X System Administration for HP 9000, HP-UX 10.X Network Administration, LVM & Mirror disk/UX Hands-on Workshop, Legato 5.5.1 Administration I and II, Sierra College, Rocklin, CA.; Hewlett Packard Mountain View, CA. ; IBM Corp El Dorado Hills, CA.

Experience:

BMC Remedy Architect = May 2015 to October 2015 = Employment status: Independent Contractor

Eaton Vance

2 International Place

Boston, MA

This role directly interacts with IT, business groups, and client's subsidiaries to develop best practices/processes within our enterprise ticketing system.

This position requires me to have the ability to work independently and in a challenging, team-based environment to achieve the prescribed goals and objectives on a daily, weekly, and quarterly basis.

Maintain and support all aspects of BMC Remedy System, including administration, development, testing, deployment, training, documentation, troubleshooting, system upgrades and patch deployments.

Working with IT, business units, and subsidiaries to provide enhancements to the current workflow and processes within the BMC Remedy System.

Creating and modifying existing service request management SRDs, reports/dashboards for IT and business units, and creating and maintaining knowledge management workflows.

Served as a Subject Matter Expert to both management and staff, including hands on training, documenting existing and future environments, and providing technical recommendations for scalable footprints to best suit their current and future needs

Documenting customized SDLC processes and procedures that have been customized by Eaton Vance in order to best suit their desired style of production release styles and methodologies

Knowledge and experience with BMC Remedy platform, BMC Remedy Service Request Management, BMC Dashboards & Analytics and BMC Remedy Knowledge Management are required both on the administration and development sides.

Hands-on experience with BMC Remedy ITSM v 7.6.04, 8.0, and 8.1 are all needed as part of the current effort is to stand up a new BMC Remedy 8.1 environment while upgrading the older environments.

BMC Remedy Architect = June 2015 to August 2015 = Employment status: Independent Contractor

USA Federal Government for countries Medical/Medicare system through NGS for Anthem Medical

NGS, 2245 Rolling Run Drive, Windsor Mill, MD

Under extremely tight deadlines, assisting in simultaneous migrations ARS 7.5 patch 8 and ITSM 7.6.00 Patch 1 on Windows 2003, using MSSQL from a Windows environment to an ARS 8.1.02 ISTM 8.1.00 (Hub and Spoke Architecture) on Solaris version 10 with an Oracle 11g r2 RAC (Real Application Clusters) back end. In a true HA environment using Golden Gate replication to another Oracle RAC clusters for Analytics Reporting.

Assisting in troubleshooting and analysis of multiple F5 load balancers with Https and non SSL connectivity that flows in and out of highly secure Zone 2 and Zone 3 technical environment.

Served as a Subject Matter Expert to both management and staff in providing technical recommendations for scalable footprints to best suit their current and future needs

Assisted in the planning and preparation of a migration from remedy 8.1.02 to Remedy version 9.X in 2016 which included the installation, configuration and administration of BMC Remedy CMDB 8 running on BMC ARS 8.1.02

Exercising complex techniques in process, implementation, customization efforts for all Remedy ITSM modules with initial focus on; Incident, Tasks, Change, Work Order, Knowledge Mgmt, Foundation Data.

Performed multiple Requirements and GAP analysis against older BMC Remedy versions, Windows vs. Unix Solaris versions, and Database modeling and internal metadata formats and structures for indexing and table structures.

Providing collaborative consulting efforts in Remedy Architecture and Design, including performance tuning and associated analysis

Integration efforts in a team environment included; Email Inbound: Exchange Web Services, Email Outbound: status / tickets notification, BPPM Integration, LDAP Integration, Single Sign On, C language object programming, AR Plugin Development and custom design efforts, including MacAfee to scan attachments on transactions i.e. Incidents, Changes, etc., prior to file uploads into the BMC Remedy DB

Assisted in Remedy Administration and Performance Tuning on Solaris 11 and Oracle 11g r2

Designed departmental standards for local governance expectations, including departmental templates, file and document naming conventions, and associated retention and revision lifecycle efforts.

Directly interfacing with end customers in efforts to educate, provide demonstrations, and improve customer relations.

Senior BMC Remedy Developer = January 2015 to April 2015 = Employment status: Independent Contractor

National Oilwell Varco, 7909 Parkwood Cir, Houston, TX

Responsible for designing new and/or upgraded solutions for the customer's technology needs

Produced ‘Quick Reference’ documentation of all modifications/additions of the Development environment.

Provided Architectural recommendations for scalable footprint design, performance enhancements, and multi-tier design to encompass high availability solutions to a ‘Global’ end user environment

Serve as an expert for the Remedy group to advise on feasibility and methodology of integrating BMC Remedy IT Service Management

Perform design and development of BMC Remedy applications, both custom and out of the box configurations

Designing and coding new Remedy modules or modify existing modules to add new features

Configure Remedy according to the requirements specified

Develop Remedy 8.0 and 8.1 SRM AIF forms and link them back to the workflows

Debugging existing Remedy Modules and correct defects

Developing simple data queries for existing or proposed databases or data repositories

Modifying existing software to correct errors, to adapt to new hardware, or to improve its performance

Transforming business requirements into application designs following Remedy best practices

Develop and/or implement requirements as configurations or enhancements within the Remedy environment

Create and/or update documentation to comply with appropriate software lifecycle methodologies

Developing systems architectures for Remedy solutions

Performing Remedy administration, and providing guidance to other developers and administrations

Develop estimates and be able to deliver complex development efforts on-time and on-budget

Served as a Subject Matter Expert to both management and staff in providing technical recommendations for scalable footprints and programming techniques for SRM and AIF SRM development needs and efficiencies to best suit their current and future needs

BMC Remedy SRM Developer = September 2014 to January 2015 = Employment status: Independent Contractor

ExxonMobile, 4400 Dacoma Street, Houston, TX

Develop new forms in the SRM IT Services portal using Microsoft's Team Foundation Server 2013 as a landing page for organizing user requirements gathered by ExxonMobile's IT BCoE department

Construction of BMC Remedy 8.X forms, workflow, alerts, filters, escalations, menus, & other related BMC components for the Service Request Management component using BMC Remedy version 8.1

Work with ExxonMobile's IT BCoE and IT process owner to refine specifications using Agile and Scrum methodologies and full lifecycle processing

Use TFS Work Items and TFS Test Case Management to manage and steward development activities within four main environments:

oSandbox, Development, Acceptance, Production Servers

Following standards for enhancements to the BMC SRM module by exercising ExxonMobile's and Industry standards development efforts best practices, which include the following topics:

CDE's, Design considerations and fundamentals, Change and Code management practices, Directory Structuring, Naming conventions, Microsoft source control via MS Visual Studio application, Ensuring to Object Change, and Management efforts encompassing: 1) Reusability. 2) Logging. 3) Message ranges.

oBMC specific Overlays, Approval Templates, AIF (Advanced Interface Form) validation and UI guideline adherences, Leveraging Enterprise Security Station and Identity Management practices, BMC ADDM

oWorking within the constructs of the BMC Atrium Orchestrator Development Practices

Learning and applying UI/UX concepts to the SRM form design and functionality enhancements

Develop estimates and manage all aspects of the SRM build including design, coding, development, testing, QA, UAT and migration to production and source code management efforts

BMC Remedy Arch Engineer and ITSM Remedy Dev = October 2013 to May 2014 = Employment status: Independent Contractor

MidAmerican Energy Holdings Company, 401 Douglas Road, Sioux City, IA

Environment consisted of three main tiers: Development, Quality Assurance, and Production (DEV, QA, and Prod).

BMC ‘rapid results’ team was already engaged in this project at the time of my engagement with the existing team. This resulted in my assistance of leading a new team of employees on how to administer, configure, and develop within all three environments.

Main focus was centered around the following efforts:

oServer configuration, Performance configuration, Architecture consultation for a three tier environment for the QA and Prod server groups, Foundation data loads, Spoon Pentahoe configuration, administration, interfacing into LDAP and Remedy 8.X Data Management tool (UDM); In-depth analysis of complex server and workflow related issues, Establishing file naming conventions and revision control practices, Assistance in FTS configuration and server performance tuning efforts, Troubleshooting and performing root cause analysis during ‘stand-up’ efforts of the environments.

oTechnical Writing, Analysis and configuration of ITBSM (IT Business Service Management), Dashboards

oITSM Suite, Assisting in creating standards for SDLC and trained staff in how to contribute to a successful process

oUser, Group, and Account configuration and administration within a Multi-Tenancy environment

oIntegration of custom workflow to interface with the UDM OOTB record process of LDAP transformation feeds for user accounts

oContributed to multi-tenancy requirements in order to meet CIP requirements

oBecame NERC/CIP 3.0 and 5.0 certified by the US Government

oPerforming UDM Spoon transformation configuration, administration, and troubleshooting efforts for 11,400+ user accounts into all three environments and performing in-depth, backwards engineering efforts of, OOTB (Out Of The Box) workflow, down to the syntax level.

oAssisted in installation, configuration, administration, and contributed in CMDB purging, job scheduling, and custom static value updates to CMDB related forms and contributed to the CMBD ranking and weighting

oPerformed research and analysis upon CMDB Reconciliation and Normalization job failures and adjusting them within the product catalog or the Alias mapping forms

oServed as a Subject Matter Expert to both management and staff in providing technical recommendations for scalable footprints to best suit their current and future needs

BMC Remedy Arch Engineer and ITSM Remedy Dev = June 2013 to September 2013 = Employment status: Independent Contractor

Nasa, Rideout Road, Bldg 4727, MSFC, AL

Being a dedicated and self-disciplined professional who excels in a team environment, and on an individual contributor basis by employing process and project management efforts while keeping things within budget

Assisted in the installation, configuration and administration of the local BMC Remedy CMDB instance, version 8.X and industry standards of SDLC expectations, limitations, and ROI from an Agile curriculum

Working in a duel role as an Architectural Engineer and as an ITSM Developer required superior customer communication skills, both verbal and written and to be knowledgeable of ITIL Service Management and ISO-9001 methods that were regularly relied upon

Assisting in administering, configuration, supporting, developing, and re-architecting all four BMC Remedy environments: DEV=>SIT=>UAT=>Prod

Lead a team of 4 developers and administrators and 8 testers in the installation and configuration effort of a new ITAM Remedy server to serve as the BMC Remedy 8.0 Staging (SIT) server

Leveraging BMC Remedy ITSM 7.x, 8.0, and 8.1 implementation and custom development experience was needed in order to make recommendations and offer pre and post deployment support for Nasa’s 4 unique Remedy ITSM 8.0 environments

Assisted in the upgrade of the Remedy 7.6.04 to 8.0 patch 3 upon the different ITIL environments

Designed three proposed HA solutions to upgrade from the current 3 tier, single point of failure, architecture to a robust, fault tolerant High Availability solution for the existing environments

Took the lead in generating numerous BMC Remedy gap analysis reports in order to map out the differences between the 7.6.04 to the 8.0 version and troubleshoot current production support anomalies

Provided hands-on training for BMC Remedy testing, design, analysis, software requirements definition, legacy data mapping, and Architectural design efforts for multiple future HA solutions

Served as a Subject Matter Expert to both management and staff in providing technical recommendations for scalable footprints to best suit their current and future needs for ITAM and the directly impacting administration and maintenance of the correlated CMDB

Sr. Architect BMC Remedy engineer = January 2013 to May 2013 = Employment status: Independent Contractor

Common Wealth of Pennsylvania, 651 Boas Street, Harrisburg, Pennsylvania

Being a dedicated and self-disciplined professional who excels in a team environment, and on an individual contributor basis. Employing Process and project management efforts while keeping things within budget.

Utilizing effective communication skills for verbal and visual presentations to team members, managers, and executive management by providing thorough attention to detail and adapting quickly to change within a fast paced environment in order to meet the customer's needs

Utilizing effective departmental negotiations and vendor management efforts by influencing key contributors while orchestrating a forward effort to an aggressive GoLive deadline

Documenting process changes for each environment by implementing a mutual and unified master change control effort in each environments complexity

Develop and maintain regular reporting, performance metrics, and status reports for key initiatives which involved monitoring process performance, identifying trends and producing reports on the results

Developed risk assessments, performance metrics, controls to mitigate risks, and monitor processes to assure peak performance during the efforts execution phases

Provide a highly-complex, reliable, and scalable application architecture in order to facilitate the migration of a BMC AR System version 6.0 into a formal ITIL supported environment that supports Development (DEV), User Acceptance Testing (UAT), Production (PROD), and Training (TRNG) environment utilizing BMC Remedy version 7.6.04 SP3.

Designing and implementing a disaster recovery architecture (DR) between the PRD and UAT environments by leveraging server groups and assisted in BMC AR System Version 6.0 and 7.6 development and cut-over efforts for OOB objects and related workflow, customizations, and configuration of applications, security, permissions and roles

With minimal to no direct supervision, mentored 15 contributors in four different teams within the division

Trained staff on fundamentals of a full SDLC process

Provided involved 'hands-on' technical one-on-one training for application technologies, environments, concepts, methodologies, industry best practices, technical writing and design overlays, formal and informal programming concepts and syntax, automated cross platform interfacing, and breaking down detailed process flow procedures within the Remedy infrastructure down to the workflow object level for training purposes

Served as a Subject Matter Expert to both management and staff in providing technical recommendations to best suit their current and future needs for their existing BMC Remedy 7.6.04 environment, including hands on training in BMC Remedy development

Sr. BMC Remedy Developer and Arch Consultant = October 2012 to January 2013 = Employment status: Independent Contractor

Saint Jude Medical, 1 Lillehei Plaza, Saint Paul, MN

Extensive customizations on out of box workflow and forms

Work efforts that require drawing upon system level applications, analysis, design, and development experience that include unit testing of software applications from user requirements and design documents

Direct hands-on experience with BMC Remedy 7.6.X Development and ITSM tools for configuring and managing AIE (Atrium Integration Engine), SLM (Service Level Management) and CMDB (Configuration Management Database) components

Consultation in development and configuration efforts for BMC Remedy design, configuration, set-up, and support of 7.5.X/7.6.X systems and the differences between the SW versions

Proactively initiated, developed, and maintained effective working relationships within team members and the resident internal Remedy department team members

Provided effective business and project management skills in developing and bridging internal relationships between mutual consumers of the Remedy resources in order to achieve results

Provided Excellent written and oral communication skills for numerous presentations in front of management and upper management for multiple departments as to the length, depth, and breadth of the project efforts and challenges

Main focus upon the following project deliverables within my development efforts:

oAudit trails must exist for all fields identified as relevant, Audit trails record must include who made the change displayed as full name, System shall include the ability to review and print a paper copy of the required electronic records in paper and electronic form and include an audit trail

oSystem shall support manifestations of e-signatures to include written name, date/time and meaning of e-signature

oSystem must require entry of username and password at the point of signature

Sr. BMC Remedy Developer/ITSM Consultant = March 2012 to September 2012 = Employment status: Independent Contractor

Micron Corporation, 8000 South Federal Way, Boise, ID

Extensive customizations on out of box workflow, automations, interfacing objects, and associated forms

Assisted in implementation and migration of previously existing 7.1 environments into 7.6.04 SP1 environment.

BMC Migrator used extensively in order to pull old environment customizations and older workflow into the 7.6.04 environment. Previous ITIL and process engineering methodologies were used during the development lifecycle process.

Formal full lifecycle development and deployment efforts were performed in order to migrate from the Development environment to the SIT (System Integration Test) environment, then from there to the production environment. Standard SDLC efforts.

Extensive work efforts in supporting global high availability systems in a server group environment that composed of two production servers and three MidTier servers within a load balanced environment that consisted of approximately 20K user based community within a needed 24X7X365 uptime

Used product design, configuration and integration with a 3rd party tool called RRR, which is used for migrating data from the older 7.1 environment to the 7.6 environment

Assisted in the installation, configuration and administration of the local BMC Remedy CMDB instance in order to properly map the service catalog and service mapping

detailed knowledge of AR 7.X System including Remedy ITSM (Helpdesk, Change, Request, SLM, Knowledge, AIE, and Problem management modules)

Ability to demonstrate solid knowledge of system design principles and ability to follow detailed specifications including working knowledge of software testing methodologies; ITIL process knowledge (Incident Mgmt, Change Mgmt, Configuration Mgmt, Knowledge Mgmt, and Problem Mgmt)

Contributed in the installation, configuration and administration of the local BMC Remedy CMDB instance by refining the CMDB mapping of the CI's into the computer components data set for the asset management module.

Sr. BMC Remedy/ITSM Consultant = November 2011 to March 2012 = Employment status: Independent Contractor

Caterpillar, Inc., AD Building, 812 West Washington Street, East Peoria, IL 61630

Working with BMC internal technical support, while translating technical communication into comprehensive and usable resolutions and acting as the liaison between the clients internal support teams and the BMC Vendor.

Identifying critical 'show stopper' issues and providing flexibility to immediately take ownership of major issues in order to drive them to a 100% successful resolution.

Providing depth of knowledge and understanding for the individual modules of the ITSM package from an independent processing perspective; while still have the understanding in how each module interrelates with each other within the infrastructure workflow.

Provide in-depth and knowledge to depict back end workflow in order to quickly validate potential root issues within the application.

Contributed in the installation, configuration and administration of the local BMC Remedy CMDB, including contributing to streamlining Boolean qualification statements for mapping into the service catalog.

Accessing log files and other important logging information used for troubleshooting and analysis efforts within a Windows and Unix operating system running on a VRM environment.

Analyze administration responsibilities, and act upon them competently and effectively to ensure minimal impact to the user community.

Consultation and administration for multiple applications and environments such as: Unix Servers, Web Servers, AR Systems, and MidTier instances.

Sr. BMC Remedy Developer and Sr. Business Analysis = July 2010 to November 2011 = Employment status: Contractor

LyondellBasell, Inc., 1221 McKinney Street, Houston, Texas 77010

Custom end-to-end Remedy development involving the full project scope (SDLC): From conception, to information gathering, interfacing with the end users and stake holders, to mockup and proof of concept, to fine tuning and implementation, to test programs and post implementation technical support.

Complex troubleshooting and analysis involving developing optimized and dynamic solutions that are cross platform functional and can be utilized in diverse environments.

Architectural engineering for performance tuning to include fault tolerance and high availability solution for globally accessible enterprise solutions.

Extensive Break-Fix customizing and custom development within BMC Developer Studio for many ITSM modules and infrastructure workflow.

Defining complex analysis work plans for tasks required to implement changes into a formal DEV, SIT, and PROD environments.

Facilitate process change and business requirements gathering phases by documenting current standards and identifying proactive deliverables.

Facilitate meetings between Remedy Developers and other groups within IT for designing interfaces into and out of BMC Remedy.

Assist end users and Remedy Developers with data conversion mappings and loads.

Build reports using standard BMC Remedy reporting tools for use by end users.

Coordinate the development of training materials and communications.

Define detail plans for migrating changes to the test and production environments and coordinate execution of the plans, including reporting the status of enhancements and bug fixes.

Much of the day-to-day efforts require detailed experience with BMC Remedy modules Incident (ticketing), Change, Asset, and administration and configuration of the CMDB structures including reconciliation and normalization, plus ARS, Crystal, and fundamental Business Objects Reporting.

Fundamental SRM modifications through the administration to enable or disable specific SRM features. Including: Creating and modifying SRD’s for the SRM module, including configuration of the AOT (Application Object Templates), PDT (Process Definition), and SRD (Service Request Definition) objects.

The user base for the Remedy production environment is over 23,000 end users that are accessing the systems on an Enterprise Wide, Global, 7 X 24 X 365 timeframe.

Served as a Subject Matter Expert to both management and staff in providing technical recommendations for scalable footprints to best suit their current and future needs and trained their junior staff in ITSM modules and programming techniques and SDLC standards

BMC Remedy Department Lead = February 2010 to April 2010, Employment status: Independent Contractor

eBay, Inc., 2211 North First Street, San Jose, CA 95131

Installing of Remedy 7.1 for UAT, SIT, and Development environments.

Leading the team in joint efforts in preparation for production and development rollouts.

Assisting the team in code review, analysis, and implementation of weekly custom developed forms, filters, and applications.

Providing technical expertise as a liaison between a .NET developer and the associated infrastructure backend within the Remedy server.

Performance tuning and administration of Remedy 7.1.

Managing day-to-day workflow and custom developed Remedy forms.

Creating and implementing department standards for such areas as:

Form naming Conventions, Code review processes and procedures, Form Documentation and revision control, and Software revision control standards

Responsible for Project Management of enhancements and upgrades of the CAT and CorpHD systems within the Remedy production and development environment. Initial user community is 600 concurrent users to 3000 non-concurrent users.

BMC Remedy Developer and Administrator = April 2009 to January 2010 = Employment status: Employee

Ragingwire Enterprise Solutions,, P.O. Box 348060, Sacramento, CA 95834

Have successfully implemented Remedy ITSM 7.x application suite in a large-scale environment as a Lead Developer

Assistance upon designing and administering Windows 2003 Servers for BMC Remedy administration, development, and migration staging

Responsible for maintenance, enhancements and upgrades to the ITSM suite.

Customization and configuration expertise within core Remedy ITSM 7.x modules (Incident / Problem / Change / Asset) as well as the core AR system

Maintain stable operation by effectively administration of the BMC Remedy ITSM systems and CMDB. Which also included installation of new CMDB and ITSM instances for BMC Remedy 7.6.04

Maintain resilient Remedy infrastructure, resolve issues related to out of the box and custom functionality and provide customer support.

Coordinate/perform major system upgrades and Migrations to and from different OS platforms

Install/Upgrade ITSM suite on multiple

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