Tobias Jay Maidens

**** **********, ******, ** *****

512-***-****

acuvpj@r.postjobfree.com

Professional Summary

Extensive experience in Business Management in a client focused environment. Adept in managing teams, training staff, and developing training programs. Tremendous ability to prioritize, muli-task, and work independently. Skilled at gathering and analyzing information. Trusted problem solver with keen attention to detail. Proven efficient and effective process creator. Always aware of balancing business goals with client expectations. Exceptional written and verbal communication. Key skills include:

Strategic Planning

Process Analysis

Best Practices

Budget Forecasting

Staff Training/Development

Conflict Resolution

Customer/Client Management

Contract Negotiation

Business GAP Analysis

Requirements Gathering

Financial Analysis

Project Initiation

Project Documentation

Report Creation

Word, Excel, Powerpoint

Career Highlights

Client Management

Served as point of contact for White House Emergency Response Secret Service detail during Hurricane Katrina

Won back the trust and business of two former clients of The DoubleTree Club

Instrumental in developing processes and procedures for large scale events including former Vice President Al Gore, Whole Foods Market, Deepak Chopra, Natural Products Leadership

Regularly requested by clients to personally handle issues with special instructions or particularly sensitive circumstances

Business Development

Initiated and managed full life cycle of online sales project including all contract negotiations, policy and procedure creation, documentation, and training

Twice turned a $6,000 investment into over $150,000 in revenue within first two weeks of ad campaign

Increase revenue generated by the Sale Department from $89 per night to over $119 in first six months

Designed sales brochure specific to the wedding and reception market to increase visibility in that segment

Professional Development

Completed the PMP Certification course

Gained the ITIL Certification

Developed training manual and presentation for all departments to attend, and all new hires to be sent to

Work Experience

AJS, LLC, Dallas, TX, Scrum Team Lead and Consultant, (October 2013 to present)

Gather requirements, document most used resources; consult, research, and test various best practices and procedures for effectiveness; recommend standard operating procedures; participate in sprint planning, sprint demo, and sprint retrospective meetings.

Andale Austin, Austin, TX, Dispatcher and Driver, (August 2009 to December 2013)

Dispatched and monitored 8 to 10 drivers; trained new staff; engaged in client management and business development; project management; ensured safe, courteous, and timely deliveries.

The Crossings Retreat Center and Spa, Austin, TX, Revenue Manager, (June 2005 to August 2009)

Created and maintained daily, weekly, and monthly reports; worked daily to create and manage

effective policies and procedures; reviewed, coded, and submitted all department invoices; hosted

daily stand-up meeting; developed revenue generation and maximization strategies; reviewed and

renegotiated numerous vendor contracts for more favorable cost; managed employee database,

created user ID's, determined access level, and assisted in changing passwords.

The DoubleTree Club, Austin, TX, Sales Manager, (March 2003 to March 2005)

Maintained client relationships and solicited new ones; increased revenue generated by Sales department from $89 per night to over $119; increased visibility in and grew wedding and reception market; logged all daily activities including client calls, client visits, pending contracts, and food and beverage orders; training and supervised new staff; resolved escalated service failures; created and maintained various reports for management and owners; ensured all marketing swag was in stock and on display for guests and at special events.

Education

Project Management Certification, Career Match, Course completed February 2016

ITILv3 (2011) Certification, Loyalist Certification Services, Certified October 2013

Bachelor of Arts in Research Psychology, Texas State University-San Marcos, May 2013

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